Avoid Suspension
I understand coming up with the funds is difficult right now, but I can’t stop the disconnection while there is a large past due balance owed. I can help you avoid suspension if you are able to pay in full today (or prior to date of suspension).
After Suspension
I understand coming up with funds is difficult right now, but I am not able to reconnect your service with a large amount past due. We are happy to reconnect your service once we receive payment in full.