spiels

OPENING SPIEL Customer just says hi, no issue stated.: Hi! This is Manuel from T-Mobile. How may I help you? Hi! This is Manuel from T-Mobile,

Customer with a Problem Hi! This is Manuel from T-Mobile, I’m here to help. Let’s partner together to get this resolved.

wanting to talk to a manager/supervisor : Hi! This is Manuel from T-Mobile, I’m here to help. May i know the problem and let me help you with your issue

Customer with a basic Inquiry? Hi! This is Manuel from T-Mobile. I’m happy to help take care of your account questions and concerns.

Closing statements: Customer Issue resolved

Closing statement; Awesome! So happy we were able to help. Have a great rest of your day! Manually close the conversation

ACKNOWLEDGMENT

-Billing

i do understand the situation and i know that bills are sometimes confusing to understand, Let me go ahead and check on your account to see what happened on your bill and whats the reason for it being high