Unknown User: Need authenticated // advisement

I truly understand that you cannot log in to your T-Mobile account right now, for me to be able to further assist you with your concern, we need it fully verified. For your account's security, we need to have it authenticated first to have full access to it. We can only do the verification if you're logged in on the App. I really hope I can personally assist you with this but I'm afraid we only have limited access right now. I understand your time is valuable and I want you to be taken care of as efficiently as possible.

👉 You may contact our Account Specialist over the phone by dialing 1-800-937-8997 from any phone or simply dial 611 on your T-Mobile handset to assist you further with your request.