- Earners (Drivers, Couriers)
- Riders (Consumers, Customers)

Account Flows
- P2P (4 Wheels) (Delivery / Passenger)
- Uber Eats
- Uber Logistics (Walker, Scooter, Bicycle, Motorcycle)
- Uber Black (High End)

Products
- Uber X
- Uber XL (6 seater)
- Uber Black
- Uber XShare
- Uber Green
- Uber Comfort
- Uber Connect (Logistics)

Account Status
- Active
- Applied (US)
- Interviewed (Canada)
- Waitlisted
- Waitlisted Auto Reactivation
- Rejected


Active
- Account is functional, driver / delivery person is all set to drive
- All the required documents are submitted and approved
- Background check is passed
- At least one (1) vehicle is active for use

Applied/Interviewed
- Account is newly created
- Required documents are still missing on "driver onboarding status" in bliss
- Background check status is "not submitted"
- "Applied" - US Drivers / "Interviewed" - Canada

Waitlisted
- Account is temporarily on hold / unavailable due to fraud or safety
- Has recent or present investigation being handled on the account
- Need to check account notes / recent contacts for details


Waitlisted / Auto Reactivation
- Either one or more required documents has an issue
- No active vehicle on the account
- Background check status is pending
- Account has no recent / current investigation or review

Rejected
- Account has been deactivated due to fraud or safety
- Can be classified as temporary / permanent
- Need to check account notes / recent contacts for details
- If account lock is present, all related user account will no longer become available

3 Core Account Related Issues
- Account Active
- Account Inactive
- Profile

Account Active Issues
- Unable to go online
- Not getting trip request / airport request
- Documents status check
- Vehicle requirements
- Vehicle trip type (products)
- Switch City / Flow
- Loyalty Programs

Handling Account Active Issues
- Check for the most recent trip
- Verify the city the driver wants to drive
- Ask for error message
- Check driver onboarding and document section
- Hard online blockers
- Ask to do basic troubleshooting steps

Account Inactive Issues
- Deactivated due to low ratings
- Document Fraud
- Realtime ID Check
- Safety or IRT related concern
- Background Check

Handling Account Inactive
- Check status activity in Bliss (date)
- Check the driver notes / related contacts
- Check the knowledge base (account inactive)
- Provide resolution

Profile Related Issues
- Unable to sign in
- Update account information
- Driver ratings
- Confirmation and cancellation rates
- Duplicate accounts

Handling Profile
- Ask for the email address to verify the account the driver is currently using
- Check account flags
- Look for duplicate accounts
- Double check driver's license for personal account information

Driver requirements

- License
- Car Registration
- Insurance
- Inspection


spiel
name and birthday (verification)

Account
- Earner Account

Trips
- Driver Trips
- Fare Review