For callback / follow up · Offline Notepad

Cancellation request for the other lines , except for the line 5188 and 8709. //979779447

1/4/2024

offer to request to manually restore his line if it gets disconnected// callback tomorrow to check his service // ban: 959344999 Edward

1/05/2024

Cx was charge $25 for 3 month for the netflix/ upon cx has 1 basic screen for free ($9.99) educ cx to contact netflix to removed the subscription for 4 screen/ was able to send a redemption link to complete the process for 1 screen// educ to escalate for the $75 he pais for the netflix. //james 974259407

CANCELLATION REQUEST ON THE 6TH/ DON'T WANT TO USE THE DEVICE ANYMORE// follow up on the 5th

Isaiah Carr 978356035 extednsion on first arrangement on the 10 subjest for approval

Anneliese /. 979030294 / bill charges

Gaylyn / 973226630 free phone upgrade

Alicia Hayes 473381181

1/06/2024

cancellation request on the line 6263246094 on the 25th// been paying for that line requested to removed the charges(I subject for aproval) callback within 24hours. eloisa/ ban: 153741466

free phone promotional offer// adv cx that we will look for an avaialble free offer subject for approval// callback within 24hrs / gaylyn / ban:97322663

cancellation request on the line (657) 334-5675 on close date/ cherie// ban: 567854999

1/09/2024

cancellation request for 2 lines will take effect on the 8th. // kaitlyn 977561485

Cx returned a device last 12/19 however the he still charging for thi device.. set expectation that his device is under scanning verification of warehouse. educ cx that it will be removed after it scanned. cx wants to removd the $38.50 charges. // marc 970496679

977561485 // 970496679

1/10/2024

Cx ipad line is not working 8349 been paying the line for month, requesting to remove the charges. ( subject for approval) also requested to a credit of $60 for the lines that has been suspended . ( subject for approval) // 988025611

Cancellation request on the 10th for the line ends in 1849/ reason: not using it anymore. //980798947 britney

Nokia G310 5G COLOR: Midnight Blue

full price price: $168.00 monthly: $7.00 for 24months

Google Pixel 7a $499.99 monthly installment: $21.00 for 24 mos monthly promotional credit $21.00

Cx netflix is not working, upon checking cx plan requires to have at least 2 voiceline to take advantage of the netflix on us however cx only has 1 vouceline since she recently cancelled a line// set proper expectation offer to upgrade plan to magenta max// cx don't want to make any extra fees in adding the netflix// educ cx that we will request to reinstate her account and pu back the netflix ( subjet for approval) might take 24-48 for an update. // 971621306 // santalin

980798947 992216587 971621306

Total balance

Ist Installment 1/23/2024 = $131.02 2nd Installment 1/06/2024 = $131.02

Promotion $830 Trade in valude of iPhone 13 pro max =$315.00

remaining promotional credit = $515 will be divided into 24months monthly promotional credit for the device = $21.45

Full price for the iphone 15 pro 512gB = $1,1299 Monthly installment = $54.16 less promotional credit of $21.45

monthly payment will be $32.71

1/12/2024

cx wants to upgrade a phone to iphone 15 pro and trade in her current phone iphone 13 pro max. Cx is eligible for th $830.00 off promotion. cx goods with the promotion offered. however, she don't want to pay a down payment. educ cx that we will submit a reqauest if it' possible to have a zero down payment ( subject for approval) didn't provide an assurrance with 0 upfront. call cx for an update// mamie // 990434083

Credit of $20.00 for restoration fee will be apply tomorrow. // 972344028 //yalitza

Cx wants to set up PA but unable to do so due to cx has an existing arrangement// offer to falls off/ no minimum today and the due date was tomorrow. Offer to manually restore his serive if it will be disconnected// call cx tomorrow to check his service and to assist him to set up PA. CALL CX AT 3PM est // 962360106/ languinn

Home internet runs out. Educ cx that we will submit an escaltion about this issue/ complaint Id: 82097303 // adv cx we will get back within 48-72 hours.// 972073695 // OLUWASEYI BLESSING AJISAFE

Plan for 2 lines = $90 ( with autopay discount) Installment for your current device = $25.00 Netflix feature =$6.50

Full price $899.99 Monthly $34.58 for 24months

You're estimated monthly bill in adding additional line and getting the iPhone 14 pro with 128GB will be $156.08

CHRISTINA DELAROSA ban: 943886333 Issue: Change tablet plan ( line (332) 258-1544) Soc: MAGTB Future dated

follow up cx on the 16 to check the service is still active. // 962360106

Follow up cx on the 16th to see if he can already set up a payment arrangement. // 976761415

Cx wants to return her trade in device. was able to send a return label on her email address; michelle_manns@yahoo.com but she still not received it yet. educ to wait within 24 hours to receievedd the return label. call her tomorrow to check if she already received the return label or not. request to send it also at michelle.manns.7926@gmail.com // 224972490 Michelle

Unable to added Netflix 1 screen. required 2 voice line. educ cx to try again tomorrow.. call him at 2456 for an update. // 984271812 // Ashley

1/18/2024

issue: device unlock // 357157883742493 // 968583244

unresponsive on chatr// calling/ internet not working// upon checking theres a known outage on his area Known Outages Reference ID #76149111./ set expectation// callback within 24hours to check service// Shannon talent

Teresa Bolen // 6812964889 PA set up on friday. can make $40 // 1030-11ish

ANGEL STRICKLAND // 6785495389 delete payment method before 20th // set up pa

1/23/2024

Follow up cx on the 23rd if she can pay the minimum amount to set up a payment arrangement. // 250022691

for ff up 1/25/2025

Monitor service/ offer OTR if service got disconnected:) 966332055 //

1/26/2024

JAMES RILEY // 210572950

JAKENDRA // 258 000 63

1/26/2024

check serivce is active/ offer otr if gets cut off // 258000637 Cancellation request for the line 601) 347-1754 // reason: cx not using the line ( free line) . Cx will change plan to essentials 55+ plan (TE) for 2 lines to lower down his bill and sets to future dated. can call cx on this line 5045051873 / 974792575

Brian Ciampa // 5083207661

Just a quick run down of what we have accomplished today, we were able to

-check the promotion for the iphone 15 pro that was supposed to be free and requested to manually apply a credit and divide it for 6 mos and give you an update within 24-48 hours. -We're able to send an escalation for the SE watches that supposed to be free but the promotion hasn't been applied -We did also verify the promotion on the line 7661 for the iphone 15 pro max

George Bucholtz apply credit $40 for 2 days 20/20 . plan change to magenta regular from magenta responder// future date plan

1/27/2024

I need a refund for the $40 monthly fee I’ve been paying when I never even used service on the device, it was supposed to be WIFI only // $40x11 month. subject for approval // give an update wihin 24-48 hours. wants to ren=oved also the plan on the line 7753

move to 1/30/2024

Home internet bill got increase// upon checking cx paying $30 for home internet line last June. bill change on July which cx already paying $55.00. Promo esca // 101945138

1/31/2024

Cx was told that the iphone 15 pro 256 was free but still paying for it/ promotion $830.00 off less $185.00 trade in value / remaining $645.00 divided in to 24 mos// adv that we will requested a credit for divided into 6 mos. since the promos was being offered for free// 2 iPhone SE should be free but no promo apply. will give an update within 24-48 // 101 724 312

2/1/2024

2/03 Gipsy Gome // 305376 // protection 360 tier 5 // not a new phone// give a try/ wait for 72 hours

PA// follow up on the 2nd to check if cx can be able to set up PA / 986541228

request for $183.00 monthly bill // was offered $160.00 plan for 4 lines by the previous rep // 995448955

Gipsy Gome // 305376 // protection 360 tier 5 // not a new phone// give a try/ wait for 72 hours // 970872156

Cx was offered by the magenta plan for $70.00 for 1 line. not knowing it will be cost more// upgradefd the plan to essential for only $50.00 with autopay// was advise by the prev rep to cover the diffrence. was able to apply the $40..0adj but cx want the total difference to be credited.. prev rep was able to set up a follow up// educ cx to wait for the credit to be applied by the prev rep// callback tomorrow to see if the credit has been already applied.// 967942364

Lisa Gonzalez Pardo/ 3238279539 //

ryan mortensen // 4807425622 requesting to cover the past due balance

Elizabeth Rodriguez //. 8646859144// set up new pa // offer to wait to falls off // call at 864-685-9144 // Between 12-2

Patrick Fischer // 5099349885 // been charge fpor netflix// requesting for credit// ( subject for approval)

2/07

Christopher Torres/ 6263625756refund Margaret Ballaris // 6572626972 BTA Shashank Karne/ 2036010742 // EMPLOYEE DISCOUNT

Cx wants to do the upgrade under JOD// want to have a zero down payment// subject for approval// call acx back tomoorrow. requested for BTA// 951451619

Look for employee discount under magenta plan.. call tomorrow// 991561752

Netflix was supposed to be free but his card was charge for $11.00 requesting for a refund// ( subject for approval) call cx for an update// 993125107

2/08/2024

Look for employee discount under magenta plan.. call tomorrow// 991561752 Process refund tomorrow for the $169.00// 970028433/ 970028433 cancellation request effective tomorrow.// 956320625

2/08

(414) 275-7127 // juan . ff up on the 15th for the remaining credit $50.90 that should be apply

Mark Meyer./ 9522903334 / 6 pm central time/ activate iPhone 14

krikor kochayan// 6506425407 // scwWg0Z7wxKC8wjcowPbIqam shield. credit of $4.00 otc

9522903334 (414) 275-7127 /

2/09/2024

Set new PA// not eligible// offer to falls off// offer otr if the service got suspend// cx still wants to removed PA and set up a new one// subject for approval// call tomorrow// 951581752

Mark Meyer./ 9522903334 / 6 pm central time/ activate iphone 14 // 992074229

Cx got approved for acp program// set expectation that it's not available in T-Mobile and it is only under metro by t-mobile// offer that we will give a try to escalate this and if there's a way to transfer the program he got approve for// subject for approval// Application ID: // 995459470

B89819-85684

Full legal name:

Brandy Bohannan

Address:

6300 W 110TH ST APT 214, LEAWOOD, KS 66211

Method of identity verification:

Last 4 digits of SSN

Shipping address is 80 fairway drive, Hempstead NY 11550 Email address associated with this order that I set in the store: Sacha.angira@gmail.com So far I only have received the receipt for my order and then nothing else from T-Mobil

I heard you appreciate you proving the details, we will also raised this one with out team. and rest assured that we will give you any single details/update on your account

BALKRISHNA ANGIRA// 151178843

2/10/2024

Call cx on the 11th to assist him set up PA and pay his bill// 991645981

phone is missing // haven't received the order// Shipping address is 80 fairway drive, Hempstead NY 11550 Email address associated with this order that I set in the store: Sacha.angira@gmail.com// 151178843

check order status 1Z3V891R0269892868// device didn't receive yet by cx/ 969888330

cancellation request on line 9547 will take effect on the 10th // 990233198

Rolando Mejia //5402519816

2/13/2024

Cx expected bill is only $115.00 for the plan itself// current bill is around $160.00. Was able to provide the bill breakdown. request to correct his bill.// 961299036

cancellation request will take effect on the 12th.// 975274098

Computer can't connect to mobile hotspot on line line 6615// offer to submit ticket. callback to check service on the 13th.// 989649842

ASHENAFI BIRUK

2/14/2024

Device unlock request// 354065521200035// ineligible// has past due/ set expectation /924611574

Cx expected bill is amount $132.29. request to send an escalation to correct her bill/ was offered $35.00 each line with the promotion.// 100863208

Cx should only have 1 line requested to cancel it a month ago but still showing $200.00 bill charges. request to correct his bill// 995972057

Request to put the jump feature that has removed. subject for approval// 943049239

cancellation request on the line 9095 on the 13th// 100965661

Mercedes Ferguson // 2159064889 985687286chris

apply $4.00 credit for scam shiel premium/

2/17

Manual submission for AAA year on us // 985687286

cx fully paid off here phone on the line 5274 and wan to do an upgrade for iphone 15 for free/ set expectation// we will submit arequest/ subject for approval //976383728

Cx was offered $200.00 promotional credit at the store for trading in a phone but haven't received it yet . advise that we will be sending an escalation for this.// 254006370

Juan . ff up on the 15th for the remaining credit $50.90 that should be apply// 773930717

976383728 254006370 773930717

976383728 254006370

PA/ check service on the 20th. offer otr// 974897438

Ellie Goodman // 4146306923 new iphone 15 out side of return ploicy

2/21/2024

PA/ check service on the 20th. offer otr// 974897438

Cx wants to return a device and have it replace with white one// cx was purchased the phone last december. cx is awre that it is alraedy out of the policy but he ws informed by the prev rep that it caa be replace/ subject for approval.. will give an update within 24hours.// 994945611

Juan . ff up on the 15th for the remaining credit $50.90 that should be apply// 773930717//

3/06/2024

check is she can already set up a new payment arrangement// offer to wait to falls off.// 965286035

has local site issue at her address.. provide assusrance// provide credit for netout. call cx tomorrow to check service// 974131187

3/07/2024

Request to have a one time courtesy credit for restore fee $64.00. was able to provide $20.00 remaining $44.00 will be subject for approval. call cx for an update./ 985882861

call cx at 9:00 am

988064288 985882861 989119918

cancellation request on 3/08/2024 on the line 9777. watch line// 966864043

call cx tomorrow to check here service and proceed with the basic toubleshooting. // 102631183

102631183 966864043

request to removed the restore fee/ late payment fee. promised credit of $40.00 for the phone ( want to get the yellow on ebut ended up getting a blue one) promised credit of $140.00 by the store was not yet applied/ ( CREDIT WAS SUBJECT FOR APPROVAL) // 253030221

3/12

cancellation request on the 11th for watch line.// 230019896

check if cx was able request refund for the $152.00 ,// 211988701

call cx if the iphone 14 plus with 256Gb is avaialable in stock.. // 211988701

3/13

cx is cx can alraedy set up a new arrangement.// 907707562

check if cx can set up pa alraedy/ offer OTR if service got cut off./ 257026827

request BTA/ educ cx that it got declined/ requires a $1200.00 down payment.// 996881950

apple tv redemption/ call cx tomorrow and adv that 2 lines will be required to add this feature.// 974232418

apply $4.00 credit for scam shiel premium// 968777944

3/19/2024

request for OTR/ SUBJECT FOR APPROVAL. CALL CX ON THE 19TH//980913455

follow up cx on the 19th to check if he can set up PA// 993594653

file a calim via assurant/ offer to cover the half of $99.00 and applied it a sa bill credit to his accunt once he already received the phone. ( approved by tl ray)/ 987158599

987158599 980913455

3/21

call cx to check if she can set up pa/ offer otr// 963358971 cancellation request on the 21st for the watch line 5409./ 992376392