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Trouble shooting in family plan

Family Plan

Leave a Family Group To leave a family group, users should:

  1. Sign in to YouTube TV or YTMP.
  2. Select their profile picture, then Settings, and then Family sharing.
  3. Select Menu.
  4. Select Leave your family group.
  5. Enter their password and select Confirm.

Troubleshooting common setup issues

Location Mismatch The member's Google account country setting or actual location doesn't match the Family Manager's.

Already in Another Family Group A user can only be in one Google Family group at a time.

Google Workspace Account Google workspace accounts are not allowed.

Already in Another Family Group A user can only be in one Google Family group at a time.

Household Verification Failed The system couldn't confirm the member resides at the same address.

IOS Billing Managing Family plan upgrades/changes can be different if the subscription was made through Apple.

Family Plan and Travel Policy Abuse Mitigation

This enforcement update addresses the rising trend of Signup Country Falsification and account sharing abuse. By utilizing automated back-end triggers, the system identifies accounts where the usage location consistently differs from the subscription's signup country or the Family Manager's residential address.

Family Plan: TUIs Resolving Membership Sharing Issues

Confirm Subscription Sharing Step: If the user has a family set up but has not shared the subscription yet, they need to do so for their family members to get access. 1 Go to tv.youtube.com or open the mobile app. 2 Click the profile icon on the top right. 3 Select Settings > Family sharing. 4 Choose Share. 5 Follow the prompts to allow their family members to use the YouTube TV subscription.

Family Plan: TUIs Resolving Membership Sharing Issues Verify Access for Already Shared Subscriptions: If the subscription already has been shared but family members still do not access it, check the following:

1 Ensure the family members actually accepted the invites (You check the invite status at families.google.com). 2 Confirm that family members log into the correct accounts that are part of the family group the subscription was shared with. 3 Ensure they use the 'already a subscriber' option when signing in to YouTube TV, rather than the 'sign-up' option.

Family Plan: TUIs Addressing Family Group Errors 1 If the message indicates "only switching family groups once in a 12-month period", this means the user hit a specific limit. General Error Resolution: First, ask the user for the exact error message and at what point in the process they encounter it. 2 For this specific error, you may need to escalate to override the switch limit. Before escalating, it's crucial to confirm why the user needs to change family groups again. 3 If it's a different error message, confirm that the user meets the general requirements to set up a family group.