Script: I totally understand that you decided to cancel your season pass however our season pass are non-refundable and non-transferrable unless if you have a Qualifying events you can file a claim for refund to Sedgewick department, you can contact this phone number 877-895-1297. You can also check our websites on epicpass.com under Benefits tab click epic coverage ypu can check that for more information script: Thank you for calling Vail Resorts, my name is Jorelyn .How may i help you? No worries ill be more than happy to assist you with your concern. before we start. May I have your full name, date of birth and email address please” I successfully pulled the account Concern of the guest ”Would that be fine if I will place the call onhold for 1 or 2 minutes while i check the information for you? ill get back to you once im done. Thank you for patiently waiting on the line Would there be anything aside from______ After this call, you will be routed to a short survey and you can stay on the line if you want your feedback is very important. “Thank you for calling Vail Resorts. my name is jorelyn. Have a good day/evening.” TRANSFERING the Call – if they need to have a refund “Thank you for your patience. I do not have the ability to assist with (recap the request). I would like to transfer you to our (department) expert, is it ok for me to transfer you now?” *Military pass I totally understand that you decided to cancel your season pass however our season pass are non-refundable and non-transferrable unless if you have a Qualifying events you can file a claim for refund to Sedgewick department, you can contact this phone number 877-895-1297. You can also check our websites on epicpass.com under Benefits tab click epic coverage ypu can check that for more information *For Military pass verification they can send their documents to military id-requirements Below is a list of approved forms of military identification: DD214 Orders VA ID Official letter LES dated within 90 days Verification@vailresorts.com Customerservice@sheerid.com *College Pass Discounted Pass for College Students. College pass must present proof of 12 credit hours (undergrad) or 6 credit hours (grad students) for the 21.22 Season in order to activate pass .APRIL 21 -10 BUDDY TICKETS DEADLINE MAY 30 - 2 BUDDY TICKETS DEADLINE *Whistler Blackcomb Season pass Epic Mountain Rewards (EMR) Offered on all Epic Products Epic Pass Epic Local Pass Epic Day PasS Military Epic Pass Epic Australia Pass And more!! 20% off food and beverage 20% off lodging 20% off ski school 20% off ski and snowboard rentals 20% off Epic Mountain Express Discounts on waxes and tunes *Website – https://www.whistlerblackcomb.com/ Reservations Center Hours of Operation Winter 8am – 5pm PST Summer 9am – 5pm PST Emails wbreservations@vailresorts.com wbpassadmin@vailresorts.com wbstudentpass@vailresorts.com Leadership Team Manager of Reservations & Pass Administration – Thomas Sikora Assistant Manager of Reservations & Pass Administration – Stanislav Iakovlev Supervisor of Reservations – Vanessa Whitehead *sign for ROL: Login to the account Go to my epic account Under phto (action required) Complete release Click Agree *If they havent recieve their pass you can inform guest to have their pass pritned at the ticket window.[4:08 PM] John Paul Mustasa *If the media has NOT been PRINTED: Direct the guest to pick up in-person at Resort ​ Reissue media​ Activate (turn on) any past media that is confirmed by the guest (Reloading Media) ​ Add a note in the comments section detailing any changes made ​[4:09 PM] John Paul Mustasa If they need to pick up their pass at the ticket window they need to bring 1 valid and the confirmation email that was sent on their email FOR COLLEGE PASS VERIFICATION In order to activate your pass you need to send in 1. A current Fall 2022 schedule showing both your name and your credit hours you're enrolled for. (12 credit hours for undergrad and 6 credit hours for graduate. 2. A copy of your student ID.You can send these to verification@vailresorts.com *REISSUE MEDIA; GUEST CONNECT: Step 1: Go to HOH front screen. Under the CC box is a list of family members Step 2: Click the box for "Print Media" for members who need new media. Then select "Print Media" above the edit option. This will bring you to the "Cart" page showing the medias to be printed and a $0.00 balance. Step 4: Remember to add shipping if needed. Step 5: Finish and pay to finalize transaction *EPIC LOCAL PASS INCREDIBLE VALUE WITH ACCESS TO ALL YOUR FAVORITE RESORTS. Ski and ride Vail, Breck, Park City and more. Limited access to our partner resorts in North America and Japan. Includes Epic Mountain Rewards – 20% off food, lodging, lessons, rentals and more. Refunds for job loss, injury, illness & more with Epic Coverage. Plus, discounted tickets for you, friends and family. HOLIDAY DATES November 25, 2022 to November 26, 2022 December 26, 2022 to December 31, 2022 January 14, 2023 February 18, 2023 to February 19, 2023