September 19, 2023 · Offline Notepad

ESCALATION DISPUTE ID: 11447004. Claim Cancellation for Transaction ID: 9788672233 requested on 09/19/2023 with ZD#75214788 for Non Reg E - Non-Receipt of Goods or Services for Amazon amounting to $97.49 server_api Service. As per scrutiny, DND: 2023-09-12 and the claim was finalized in Inspector tool as “Cancel". VROL#2359008540 recalled on 09/19/23. Final Resolution Letter sent on 2023-09-19 with ZD#:75215270. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11438662. Claim Cancellation for Transaction ID: 0224703820 via server_api Service on 09-16-2023 with ZD#74900422 for Reg E - Credit Not Posted for Walmart amounting to $128.58. As per scrutiny, DND: 2023-09-14. Claim was finalized as "Cancel". This claim was Closed Before PC Deadline. No chargeback filed. Partial Merchant credit was observed with transaction ID: 0225810083 amounting to $3.50 on 2023-09-14. Final Letter was sent on 2023-09-16 with ZD#75040656. Case closed.

ESCALATION Dispute ID 11486817 Claim cancellation request received on 2023-09-17. ZD#75086525 for Mcafee *Www.Mcafee.c… with transaction ID: 94971090246. As per review, DND: 2023-09-16. CH wants to cancel this dispute as CH stated that the issue has been resolved. Initiated Cancellation of claim as per CH request and finalized claim as "Pending Close". VROL#2361215759 recalled on 09-19-23. TC issued on 2023-09-18 will be reversed on 2023-09-26. Partial merchant credit was observed with transaction ID:94986831886 amounting to $105.53 on 2023-09-18. Sent Final Resolution Letter on 2023-09-19 with ZD#75255382. Case Closed.

ESCALATION Dispute ID 11510218 Claim cancellation request received on 2023-09-19. ZD#75225215 for Cash App with transaction ID: 91218527704 amounting to $4,100.00 for Reg E - Unauthorized Transaction. As per review, DND: 2023-09-19. CH wants to cancel this dispute therefore initiated Cancellation of claim as per CH request and finalized claim as "Cancel". No TC issued. No chargeback filed. No merchant credit. Sent Final Resolution Letter on 2023-09-19 with ZD#75255937. Case Closed.

ESCALATION Dispute ID 11244650 Claim cancellation request received on 2023-09-19. ZD#75208814 for 4 transactions with Cash App amounting to $2,500.00. Transaction ID's: 92879119071, 92879119114, 92879119112 and 92879119109 for Reg E - Unauthorized Transactions. As per review, DND: 2023-08-28. CH wants to cancel this dispute therefore initiated Cancellation of claim as per CH request and finalized claim as "Pending Close". Unable to recall these VROL#'s: 5293416380, 5293416436 and 5293416463 due to Pre-Arb Details, Other. TC issued on 2023-09-11 will be reversed on 2023-09-26. No merchant credit. Sent Final Resolution Letter on 2023-09-19 with ZD#75256270. Case Closed.

ESCALATION Dispute ID 11508424 Claim cancellation request received on 2023-09-19. ZD#75202806 for Direct Debit Prog So… with transaction ID: 4990307816 amounting to $767.46 for Reg E - Unauthorized Transaction. As per review, DND: 2023-09-19. CH wants to cancel this dispute as she already figured out the charge, therefore initiated Cancellation of claim as per CH request and finalized claim as "Pending Close". TC issued on 2023-09-19 will be reversed on 2023-09-26. No chargeback filed. No merchant credit. Sent Final Resolution Letter on 2023-09-19 with ZD#75256511. Case Closed.

Escalation Dispute ID: N/A. Received escalation for Manual filing on 2023-09-19. ZD#75244835. Claim were already created under this Dispute ID's:11494795 and 11494640 as per ticket the timestamps given all pointed out to these transaction ID's: 1009559699, 1009556247, 1004046128 and 1004043141 the claims were Closed as denied and the other as "Cancel" server_api Service on 2023-09-18 and 2023-09-17 for ATM withdrawals amounting to $500.00 and $500.00 each Dispute ID. Both Dispute ID's had no merchant credit and there were no chargeback filed. Both claims were canceled and closed Before PC Deadline. Final Resolution Letters were sent with ZD#'s: 75169422 and 75128903 on 2023-09-18 and 2023-09-17. Case closed.

ESCALATION Dispute ID 11344206 - Escalation received on 2023-09-19 with Incident #75240922 regarding Recategorization. As per Ticket #75240922, member reached out to us via phone to change their dispute category from Non receipt of goods or services to Credit not posted. However, it was observed that the claim was already recategorized on 2023-09-19. Merchant as Baby Blue Florist Ll… amounting to $91.46 with transaction ID: 97780860424. Dispute Notification Date on 2023-09-19. TC eligible but no TC was issued yet as of 2023-09-19. Provisional Credit Deadline on 2023-10-03 and Resolution Deadline on 2023-12-18. Chargeback was observed to have been filed on 2023-09-04 with VROL#5296618506. No merchant credit. Case ongoing.

ESCALATION Dispute ID 11356131- Escalation received on 2023-09-19 with Incident #75238110 regarding Reopening a claim/ rebuttal for Apple Cash amounting to $400.00 with transaction ID: 9765233246. Claim was closed on 2023-09-19 and claim was Closed Before PC Deadline. No merhcant credit and no chargeback filed. However there was already a new claim created 11356131-R1. CH requesting for documents. Case ongoing.

ESCALATION Dispute ID: 10558426-void. Escalation for Claim Filing received on 09-18-2023 with Incident #74716357. As per review, MM wants to re-open the dispute which went stale with transaction ID's: 2637367978, 2632383769, 2637367970, 2637367968, 2632404358, 2632407806 and 2632412014. However, claim was not visible in Inspector. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing on 09-19-2023. Case ongoing.

ESCALATION Dispute ID 11331157 Escalation received on 09-19-2023 with Incident #75204294 regarding Claim Overdue or PVC issue status overdue. Please refer to LEAN Case ID #55233801. As per review on LEAN, No TC was isssued and Decision Outcome was DENIED. Claim was already finalized as "DENIED" in LEAN. Final letter was sent on 09/06/23. No merchant credit received. No chargeaback filed. Case closed.

ESCALATION Dispute ID 11436401 and 11436823- Escalation received on 09-19-2023 with Incident #75228638 regarding Recategorization. As per Ticket #75228638, member reached out to us via phone to change their dispute category from Non receipt of goods or services to Credit not Posted. New DND: 2023-09-19. TC due date on 2023-10-03. Resolution due date on 2023-12-18. Case ongoing.

ESCALATION Dispute ID 11207414-R1- Escalation received on 09-19-2023 with Incident #75225480 regarding Recategorization. As per Ticket #75225480, member reached out to us via phone to change their dispute category from ATM Cash Not Received to Unauthorized Transaction. DND: 2023-09-19. TC eligible. TC due date on 2023-10-03. Resolution due date on 2023-11-03. Case ongoing.

ESCALATION Dispute ID 11278154-R1- Escalation received on 09-19-2023 with Incident #75218899 regarding Recategorization. As per Ticket #75218899, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Credit not posted. DND: 2023-09-19. TC due date on 2023-10-03. Resolution due date on 2023-12-18. Case ongoing.

ESCALATION Dispute ID 11509883- Escalation received on 09-19-2023 with Incident #75212263 regarding Recategorization. As per Ticket #75212263, member reached out to us via phone to change their dispute category from UT to ATM non dispense. However, claim was already closed as denied by the analyst on 2023-09-19 for Walmart Super Center amounting to $498.74 with transaction ID: 048704620. No merchant credit. Claim was Closed Before PC Deadline. No chargeback filed. Final Resolution Letter sent on 2023-09-19 via ZD#: 75227726. Claim to be sent to Intake for case creation with the new dispute reason. Case closed.

ESCALATION Dispute ID 11477844- Escalation received on 09-19-2023 with Incident #75212236 regarding Recategorization. As per Ticket #7521223 member reached out to us via phone to change their dispute category from Unauthorized Transaction to Credit Not Posted. DND: 2023-09-15. TC due date on 2023-09-29. Resolution due date on 2023-12-14. Case ongoing.

ESCALATION DISPUTE ID: 11497790. Escalation for Claim Cancellation received on 2023-09-18 via ZD #75151242. As per review, due to Inspector Error we cannot cancel the claim. Issued Provisional Credit on 2023-09-18 via ZD#: 75148924. No merchant credit. No Chargeback Initiated. Case closed.

ESCALATION Dispute ID 11343444. Escalation received on 09-18-2023 with Incident #75169996 regarding Claim Update. CH claimed (2) * Reg E - ATM Cash Not Received amounting to $995.50. No merchant credit and dispute cancellation request received as of 09-19-2023. TC issued on 2023-09-18 via 75193910. TC due date on 2023-09-18. Resolution due date on 2023-10-18. CB initiated under VROL case #2362610936. Case ongoing.

ESCALATION Dispute ID 11506027 - Escalation received on 09-18-2023 with Incident #75186973 regarding Recategorization. As per Ticket #75186973, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Transaction Was Cancelled. DND: 2023-09-18. TC due date on 2023-10-02. Resolution due date on 2023-12-17. Case ongoing.

ESCALATION Dispute ID 11090550- Escalation received on 09-19-2023 with Incident #75200520 regarding Claim Update. As per review, CH claimed 1 Reg E - Credit Not Posted transaction with Natl Gen Ins Nps 4 E amounting to $471.66 with transaction ID: 97676708706. No merchant credit received and no TC was issued. Provisional Credit Deadline on 2023-09-27. CB filed with VROL#5291949174. Case ongoing.

ESCALATION Dispute ID 10574602. Escalation received on 09-19-2023 with Incident #75204851 regarding Recategorization. As per Ticket #75204851, member reached out to us via phone to change their dispute category from duplicate charge to UT. However, It was observed that the claim already reached 10574602-R3 and the last claim was already under dispute reason Unauthorized Transaction. TC eligible. No chargeback filed. No merchant credit. Case Ongoing.

ESCALATION Dispute ID 11179638-R2. Escalation received on 09-19-2023 with Incident #75179571 regarding Recategorization. As per Ticket #75179571, member reached out to us via email to change their dispute category from Incorrect amount charged to Unauthorized transactions. However, It was observed that the claim already closed with the correct dispute reason. Claim was Closed Before PC Deadline. Final Resolution Letter on 2023-09-19 via ZD#75235553. No chargeback filed. No merchant credit. Case Closed.

ESCALATION Dispute ID 11498169. Escalation received on 09-18-2023 with Incident #75144314 regarding Recategorization. As per Ticket #75144314, member reached out to us via phone to change their dispute category from Non receipt of goods or services to Unauthorized transaction. However, It was observed that the claim is already under the correct dispute reason. TC Eligible and no chargeback filed. No merchant credit. Case Ongoing.

ESCALATION Dispute ID 5232017-R1. Escalation received on 09-18-2023 with Incident #75167504 regarding Recategorization. As per Ticket #75167504, member reached out to us via phone to change their dispute category from UT to Returned Merchandise. However, unable to re-categorize as the claim was already finalized as Closed on 2023-09-19 and the Dispute reason is already under Merchandise Was Returned. Final letter was sent on 2023-09-19 via ZD #75260507. Case closed.

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ESCALATION Dispute ID 11486509 Claim cancellation request received on 2023-09-20. ZD#75316400 for 2 transactions with 511 Tactical and Amazon amounting to $630.00 with transaction ID's: 92965294438 and 92948257496 via server_api Service as Reg E - Unauthorized Transaction. As per review, DND: 2023-09-16. Full merchant credit was observed for 511 Tactica amounting to $555.00 with transaction ID: 92977949252 on 2023-09-17. Chargeback filed with VROL#'s: 2361216807 and 2361216808 and both recalled on 09/21/23. Initiated cancellation of claim and finalized as "Pending Close" TC issued on 2023-09-17 will be reversed on 2023-09-28. Sent Final Resolution Letter on 2023-09-21 with ZD#75328494. Case Closed.

ESCALATION Dispute ID 11317263 - Escalation received on 09-18-2023 with Incident #75185393 regarding Claim Update. As per review, PVC was not issued due to Inspector Error. Provided TC on 2023-09-21 amounting to $148.38 via ZD#:75332003. No chargeback filed. No merchant credit. Case ongoing.

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ESCALATION DISPUTE ID: 11335116. Claim Cancellation for Transaction ID: 9694842880 requested on 09/21/2023 with ZD#75376610 for Reg Z - Goods/Services Not As Described for Red Rose Hype Shop amounting to $464.31 server_api Service. As per scrutiny, DND: 2023-09-02 and the claim was finalized in Inspector tool as “Cancel". VROL#2361241047 recalled on 09/21/23. Final Resolution Letter sent on 2023-09-21 with ZD#:75376611. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11354103. Claim Cancellation for Transaction ID: 92870468681 requested on 09/21/2023 with ZD#75374962 for Non Reg E - Merchandise Was Returned for Sp Beis Travel amounting to $169.79 via server_api Service. As per scrutiny, DND: 2023-09-04 and the claim was finalized in Inspector tool as “Cancel". VROL#2362075997 recalled on 09/21/23. Final Resolution Letter sent on 2023-09-21 with ZD#:75375388. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11528789. Claim Cancellation for Transaction ID: 4514519914 requested on 09/21/2023 with ZD#75337826 for ACH - Debit Duplicate Charge for Direct Debit Att Re... amounting to $163.00 As per scrutiny, DND: 2023-09-21 initiated cancellation as per CH request and finalized the claim as "Cancel". TC eligible but no TC issued. No chargeback filed. No merchant credit. Final Resolution Letter sent on 2023-09-21 with ZD#:75390495. Case closed.

ESCALATION DISPUTE ID: 11144798. Claim Cancellation for Transaction ID: 92770286384 requested on 09/21/2023 with ZD#75365984 for Non Reg E - Non-Receipt of Goods or Services for Shein Com amounting to $49.54 via server_api Service. As per scrutiny, DND: 2023-08-16 and the claim was finalized in Inspector tool as “Cancel". VROL#5294705217 cannot be recalled due to error ROL-1351: The message cannot be recalled Declined by Acq. Final Resolution Letter sent on 2023-09-21 with ZD#:75365985. No merchant credit. Case closed.

ESCALATION Dispute ID 11521144. Received escalation for Final Credit Not Issued on via ZD #75373182. CH claimed (1) * Non Reg E - Merchandise Was Returned transaction amounting to $394.80 with merchant name as Piercing Pagoda. As per review, claim was finalized as "Approved". Received Full Merchant Credit on 2023-09-15 amounting to $394.80 with transaction ID: 62958920989. This dispute type does not qualify for Provisional Credit. Final letter was sent on 09-21-2023 via ZD #75336055. Case closed.

ESCALATION Dispute ID: 11532936. Escalation for Claim Filing/Adding a Transaction to an existing claim received on 09-21-2023 with Incident #75367148. As per review, member requested to add a trxn to an exiting Claim in the MM's account. Transaction to be added is with Aarons.com, transaction ID: 4994676020 amounting to $25.00 on 2023-09-19. Submitted request for claim filing on 09-21-2023. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-21-2023 with Incident #75366861. As per review, requested transaction was already filed under Dispute ID:11535441 DND on 2023-09-21. Transaction ID: 95000901900 amounting to $23.31 with Mfrdpp.com. This is an automated dispute. No provisional credit needed. Debit- Unauthorized Transaction. Resolution Deadline on 2023-12-20. No CB filed. No merchant credit. No further action needed. Case closed.

ESCALATION Dispute ID 11501073-R1- Escalation received on 09-21-2023 with Incident #75356100 regarding Recategorization. As per Ticket #75356100, member reached out to us via phone to change their dispute category from ATM non-Dispense to Unauthorized Transaction. DND: 2023-09-21. TC eligible and due date on 2023-10-05. Resolution due date on 2023-11-05. Case ongoing.

ESCALATION Dispute ID 11027714. Escalation received on 09-21-2023 with Incident #75336766 regarding Recategorization. As per Ticket #75336766, member reached out to us via phone to change their dispute category from ATM cash not received to Unauthorized Transaction Debit. However, unable to re-categorize as the claim was already finalized as "Closed- Denied". Final letter was sent on 2023-08-08 via ZD #72686305. Case closed.

ESCALATION Dispute ID 11185503. Received escalation for Final Credit Not Issued on 09-21-2023 via ZD #75335490. CH claimed (1) * Reg E - Unauthorized Transaction amounting to $500.00. As per review, claim was finalized as "Approved/Error Found". Closed Before PC Deadline. Final letter was sent on 2023-09-17 via ZD #75098415. Case closed.

ESCALATION Dispute ID 10848492. Received escalation for Final Credit Not Issued on via ZD #75151609. CH claimed (1) Non Reg E - Non-Receipt of Goods or Services amounting to $176.00. As per review, claim was finalized as "Approved/Error Found". This dispute type does not qualify for Provisional Credit. Final letter was sent on 2023-09-11 via ZD #74717811. Case closed.

ESCALATION Dispute ID 11521273. Escalation received on 09-20-2023with Incident #75077617 regarding Recategorization. As per Ticket #75077617, member reached out to us via email to change their dispute category from Incorrect transfer amount to good and service not receive. However, unable to re-categorize as the claim was already finalized as "Denied". Final letter was sent on 2023-09-21 via ZD #75332942. Case closed. -======================== ESCALATION Dispute ID 11382062. Received escalation for Final Credit Not Issued on 09-22-2023 via ZD #75165001. CH claimed (1) Reg E – Debit Unauthorized Transaction amounting to $1,400.00 with transaction ID:97787578049 with merchant Bank Of America Fl. As per review, claim was finalized as "Approved/Error Found" on 2023-09-07. No TC issued. No chargeback filed. No merchant credit. No final credit was posted therefore, issued Final Credit through lead amounting to $1,400.00. Final letter was sent on 09-22-2023 via ZD #75456682. Case closed.

ESCALATION Dispute ID: 10567700-void. Escalation for Claim Filing received on 09-22-2023 with Incident #72166610. As per review, MM wants to re-open the dispute which is canceled/voided. However, claim was not visible in Inspector. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing on 09-22-2023. Case ongoing.

ESCALATION Dispute ID 10075497-void - Escalation received on 09-22-2023 with Incident #72314181 regarding Claim Update. As per review, claim was already created and finalized as "Denied" in LEAN with LEAN case ID:55233894. No merchant credit received and no CB filed. Final letter sent under Incident #74482844. Case closed.

ESCALATION Dispute ID: 11452899. Escalation for Claim Filing received on 09-22-2023 with Incident #75415302. As per review, MM wants to re-open the dispute which is canceled. However, claim was not visible in Inspector. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing on 09-22-2023. Case ongoing.

ESCALATION Dispute ID 11517321- Escalation received on 09-22-2023 with Incident #75415280 regarding Recategorization. As per Ticket #75415280, member reached out to us via phone to change their dispute category from Non receipt of goods or services to Unauthorized Transaction. New DND: 2023-09-22. TC ineligible. Resolution due date on 2023-12-21. Case ongoing.

ESCALATION Dispute ID:10652070-void. Escalation for Claim Filing received on 09-22-2023 with Incident #75417911. As per review, MM wants to re-open the dispute which went stale. However, claim was not visible in Inspector. Details of transactions are: ATM Withdrawal and CVS Pharmacy with transaction ID's: 0599125712 , 6599132351 and 6599137980. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing on 09-22-2023. Case ongoing. -=======================

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-24-2023 with Incident #75520443. As per review, member requested to file a claim against AMERICAN AI 0012480975, 800-433-7300, TXUS as Duplicate Transfer Amount amounting to $548.39 with transaction ID: 7887419129. DND: 09-24-2023. No LEAN case created. Submitted request for claim filing on 09-24-2023. Case ongoing.

ESCALATION DISPUTE ID 11464426. Escalation for Claim Cancellation received on 2023-09-24 via ZD #75550972. As per review, the claim was finalized as "Cancelled". Transaction 9800110534 canceled as requested by member via server_api Service. This dispute type does not qualify for Provisional Credit. No merchant credit. Final letter sent on 2023-09-24 via ZD #75550971. ROL Case Number 2360411223 recalled. Case Closed.

ESCALATION Dispute ID 11570866- Escalation received on 09-25-2023 with Incident #75598443 regarding Claim Update. As per review, claim was just assigned today to an analyst and the claim is Eligible for TC. CH reached out to ask for the TC. DND: 2023-09-25. Provisional Credit Deadline on 2023-10-24 and Resolution Deadline on 2023-11-09 for 2 transactions with transaction ID's: 41569777379 and 41570252924 amounting to $811.00. No merchant credit. No chargeback filed. Case ongoing.

ESCALATION Dispute ID 11545056. Received escalation for Final Credit Not Issued on 09-25-2023 via ZD #75589046. CH claimed (1) Reg E - Credit Not Posted amounting to $126.37 with Chewy Com. As per review, claim was finalized as "Approved". Received Full Merchant Credit on 2023-08-18 amounting to $126.37 with transaction ID's: 91114441324 and 91116447943. No TC issued. No chargeback filed. Final letter was sent on 2023-09-24 via ZD #75546529. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-25-2023 with Incident #75547526. As per review, requested transaction was already filed under LEAN Case ID:55232554. Decision Outcome: Denied for Non Reg E - Non Receipt of Goods and Services amounting to $1998.50. CB filed via VROL#5292627803. Final Letter sent on 09-12-2023 via ZD#:74779158. Case closed.

ESCALATION DISPUTE ID 11556626. Escalation for Claim Cancellation received on 09-25-2023 via ZD #75537169. As per review, the claim was finalized as "Cancel". No TC issued. No merchant credit. However, CH stated that they want to cancel NOT THE ENTIRE DISPUTE but just the $50.34 that was included in the dispute because MM said "They put $50.34 when it should've been 6 charges of $50 not the $50.34" Hence, requested for manual filing for the other transactions cancelled which as follows: (see dispute ID: 11556626) 92994044844, 92994044826, 92994063338, 92994044829, 92994063340 and 92994063339. No LEAN case created. Submitted request for claim filing on 09-25-2023. Case ongoing.

ESCALATION Dispute ID 11409611. Escalation received on 09-25-2023 with Incident #75601152 regarding Claim Update. CH claimed (1) Non Reg E - Non-Receipt of Goods or Services amounting to $145.00. No merchant credit and dispute cancellation request received as of 09-25-2023. This dispute type does not qualify for Provisional Credit. Resolution due date on 2023-12-12. CB initiated under VROL case #2359656310. Case ongoing.

ESCALATION Dispute ID 11129056. Received escalation for Final Credit Not Issued on 08-30-2023 via ZD #73992921. CH claimed (3) Reg E - Unauthorized Transaction amounting to $129.85. As per review, claim was finalized as "Split Decision". With 97703133534 being denied and the two transaction ID's: 95789235538 and 94899322797 were approved due to Full merchant credit on 2023-07-29 for two $39.95 disputed amount with merchant credit transaction ID's: 95789238718, 95789238598. No TC issued. No Chargeback filed. Final letters were sent on 2023-08-17 via ZD #'s: 73263174 and 73263172. Case closed.

ESCALATION Dispute ID: 10052322-void. Escalation for Claim Filing received on 2023-09-25 with Incident #67416242. As per review, MM wants to re-open the dispute which is canceled/voided. However, claim was not visible in Inspector. No LEAN Case ID created. 1463814373 Lyft *Temp Auth Hold, + and 1463877569 Apple.com/Bill, $7.92 and $6.64 respectively for UT. Therefore, submitted request for Manual Claim Filing on 2023-09-25. Case ongoing.

ESCALATION DISPUTE ID 11197923. Escalation for Claim Cancellation received on 2023-09-25 via ZD #75602340. As per review, the claim was finalized as "Cancelled". Partial merchant credit issued amounting to 89.98 with transaction ID 92960224666 on 2023-09-15. Final letter sent on 2023-09-25 via ZD #75602339 .Unable to recall VROL Case # due to CB declined by acquirer with error ROL-1351: The message cannot be recalled. Case Closed.

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ESCALATION DISPUTE ID: 11456896. Claim Cancellation for Transaction ID: 97798666596 for Extremeterrain Com amounting to $80.05 via server_api Service on 09-26-2023 with ZD#75665082 for Non Reg E - Non-Receipt of Goods or Services. As per scrutiny, DND: 2023-09-13. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. Chargeback filed on 2023-09-14 with VROL# 2359719605 was recalled on 2023-09-26. Full merchant credits were issued via transaction ID's: 97874059605, 97893895207 and 97897307513. Settled on these dates: 2023-09-21, 2023-09-25 and 2023-09-26. Amounts are: $1.95, $69.55 and $8.55 summed up to $80.05. Final Letter was sent on 2023-09-26 with ZD#75665083. Case closed.

ESCALATION Dispute ID 11345089. Received escalation for Final Credit Not Issued on 09-26-2023 via ZD #75194067. CH claimed (4) Non Reg E - Non-Receipt of Goods or Services amounting to $78.17. As per review, claim was finalized as "Approved". Received Full Merchant Credits: (see below) 91123583901 - 91137504674 - 2023-08-24 - $19.95 91102780566 - 91114427636 - 2023-08-18 - $19.09 91074351182 - 91116976280 - 2023-08-18 - $19.18 91072661009 - 91096115894 - 2023-08-13 - $19.95 This dispute type does not qualify for Provisional Credit. No chargeback filed. Final letter was sent on 2023-09-18 via ZD #75177920. Case closed.

ESCALATION Dispute ID 11566673. Escalation received on 09-26-2023 with Incident #75623893 regarding Recategorization. As per Ticket #75623893, member reached out to us via phone to change their dispute category from Merchandise was returned to Transaction Was Cancelled. However, 11566673-R1 was already created on 2023-09-26 with the desired dispute reason which is Transaction Was Cancelled. Rebuttal State is Open. Rebuttal Notification Date on 2023-09-26. Chargeback filed with VROL#2365887319. TC issued on 2023-09-26 amounting to $32.72. Case ongoing.

ESCALATION Dispute ID 11572412 - Escalation received on 09-25-2023 with Incident #75609889 regarding Recategorization. As per Ticket #75609889, member reached out to us via email to change their dispute category from Unauthorized transaction to Duplicate Charge. DND: 2023-09-25. This dispute type does not qualify for Provisional Credit. Chargeback was observed to have been filed on 2023-09-25 by prior analyst with VROL#:2365709038. Resolution due date on 2023-11-22. Case ongoing.

ESCALATION Dispute ID 11379031. Received escalation for Final Credit Not Issued on 09-26-2023 via ZD #75626793. CH claimed (1) Reg E - ATM Cash Not Received amounting to $60.00. As per review, claim was finalized as "Approved". Received Full Merchant Credit on 2023-09-08 amounting to $60.00. No TC issued. Final letter was sent on 2023-09-10 via ZD #74702291. Case closed.

ESCALATION Dispute ID 11015120-R4 - Escalation received on 09-26-2023 with Incident #75600311 regarding Claim Update. As per review, claim was already finalized as "Denied". No merchant credit received and no TC was issued. Final letter sent on 2023-09-26 under Incident #75627516. Case closed.

ESCALATION Dispute ID 11557395 - Escalation received on 09-26-2023 with Incident #75643320 regarding Claim Update. As per review, claim was already finalized as "Denied". No merchant credit received and no TC was issued. No chargeback filed. 11557395-R1 was created and was also closed as denied. Final Resolution Letter sent on 2023-09-26 with ZD#:75661283.

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ESCALATION DISPUTE ID: 11324029. Claim Cancellation for Transaction ID: 92909273011 requested on 09/27/2023 with ZD#75747308 for Reg Z - Merchandise Was Returned for T-Mobile amounting to $$150.00 server_api Service. As per scrutiny, DND: 2023-09-02 and the claim was finalized in Inspector tool as “Cancel". VROL#2364037148 recalled on 09/28/23. Final Resolution Letter sent on 2023-09-27 with ZD#:75747309. Partial merchant credit observed with ID: 92909273004 amounting to $96.00 on 2023-09-02. Case closed.

ESCALATION Dispute ID 11400290-R3 - Escalation received on 09-20-2023 with Incident #75324247 regarding Claim Update. CH reached out to inquire about the status of the TC and the claim. As per review, claim was finalized as "Denied". No TC issued. No chargeback filed. No merchant credit. Final letter sent under Incident #75752527 on 2023-09-27. Case closed. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

ESCALATION Dispute ID 11542665. Received escalation for Final Credit Not Issued on 09-27-2023 via ZD #75750598. CH claimed (1) * Reg E - Transaction Was Cancelled amounting to $9.99 with PlayStation. As per review, claim was finalized as "Approved". No merchant credit. No chargeback filed. No final credit was posted therefore, issued Final Dispute credit amounting to $9.99 on 09-28-2023 with ZD#:75750598. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-28-2023 with Incident #75755914. As per review, member requested to file a claim against two PARAMOUNT+ transactions as Unauthorized Transaction. Transaction ID's are as follows: 4792272981 and 3920530229 both settled. No LEAN case ID created. Submitted request for claim filing on 09-28-2023. Case ongoing.

ESCALATION Dispute ID 11598453. Escalation received on 09-28-2023 with Incident #75770354 regarding Claim Update. CH claimed (4) Reg E - Unauthorized Transaction amounting to $786.19 with multiple merchants which are already on the list of active claims ready to be investigated. No merchant credit and dispute cancellation request received as of 09-28-2023. TC due date on 2023-10-13. Resolution due date on 2023-12-27. No chargeback filed. Case ongoing.

ESCALATION Dispute ID 11537779. Received escalation for Final Credit Not Issued on 09-28-2023 via ZD #75786996. CH claimed (1) * ACH - Debit Unauthorized Transaction amounting to $539.91. As per review, claim was finalized as "Approved". No merchant credit. CH reached out and relayed that no credit on the account was posted. Therefore, asked lead for help out in manual adjustment amounting to $539.91 due to adjustment limit. Final letter was sent on 09-28-2023 via ZD #75786996. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-23-2023 with Incident #75481110. As per review, requested transaction was already filed under LEAN case number: 55234570 with claim amounting to $1,009.80. Case closed.
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ESCALATION Dispute ID 10966742 - Escalation received on 09-29-2023 with Incident #75836884 regarding Claim Update/ Manual ICD update. As per review, claim was already finalized as "Denied". No merchant credit received TC issued on 2023-08-01 will be reveresed on 2023-09-29. Final Resolution Letter sent on 2023-09-24 with ZD#75509773. CB was filed with VROL#2354675704. Case closed.

ESCALATION Dispute ID 6259864. Escalation received on 09-29-2023 with Incident #75830217 regarding Recategorization. As per Ticket #75830217, member reached out to us via email to change their dispute category from Unauthorized Transaction to Credit Not Posted. However, Root Claim ID: 6259864 was already closed as cancelled but continued on until R4. R4 shows closed as approved with the correct dispute reason which is Credit Not Posted. Hence, no futher actions to be taken. ZD#75855083 sent on 2023-09-29. Case closed.

ESCALATION Dispute ID 11205420. Escalation received on 09-29-2023 with Incident #75808032 regarding Recategorization. As per Ticket #75808032, member reached out to us via phone to change their dispute category from Good/services not as describe to Credit not Posted. However, unable to re-categorize as the claim was already finalized as "Denied". Final letter was sent on 2023-09-29 via ZD #75866916. Case closed. ESCALATION Dispute ID 11478179 - Escalation received on 09-29-2023 with Incident #75808032 regarding Recategorization. As per Ticket #75808032, member reached out to us via phone to change their dispute category from Credit not Posted to Good/services not as describe. However, Root claim id was already closed as "denied" and R1 was created which was still under Credit Not Posted therefore, recategorized claim to Good/services not as describe. DND: 2023-09-28. This dispute type does not qualify for Provisional Credit. Resolution due date on 2023-12-27. Case ongoing.

ESCALATION Dispute ID 11577805. Received escalation for Final Credit Not Issued on 09-27-2023 via ZD #75698822. CH claimed (8) Reg E - Unauthorized Transaction amounting to $639.97. As per review, claim was finalized as both approved and denied. ID: 0229316620 was approved due to full merchant credit on 2023-09-24 with transaction ID: 0229326156 amounting to $143.58 while the rest of the 7 transactions are denied. It was observed that the merchant credit was credited as per Galileo hence no manual adjustments are to be initiated. Two ZD#'s were sent on 2023-09-27 with ZD#'s: 75688579 and 75688577. Claim was Closed Before PC Deadline. No chargeback filed. Case closed.

ESCALATION Dispute ID 10703474. Escalation received on 09-24-2023 with Incident #75511858 regarding Recategorization. As per Ticket #75511858, member reached out to us via phone to change their dispute category from Non-Receipt of Goods or Services to Cancelled transactions. However, unable to re-categorize as the claim was already finalized as "Denied". Final letter was sent on 2023-07-07 via ZD #70757189. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-23-2023 with Incident #75469011. As per review, requested transaction was already filed under LEAN case number: 55234303 for Non Reg E - Goods/Services Not As Described. Case still open on LEAN and Additional letter with ZD#74846829 ahs been sent. No chargeback filed. No merchant credit. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-23-2023 with Incident #75465763. As per review, requested transaction was already filed under Dispute ID:11533898 and was finalized as cancelled. With transaction ID: 91224006153 for Uber Trip amounting to $19.60 for Reg E - Unauthorized Transaction. No merchant credit. No chargeback filed. Case closed.

ESCALATION Dispute ID 11282805. Escalation received on 09-23-2023 with Incident #75463575 regarding Recategorization. As per Ticket #75463575, member reached out to us via phone to change their dispute category from Incorrect Amount Charged to Non-Receipt of Goods or Services. However, Root claim already closed but R1 was produced and was already with the correct dispute reason which is Non-Receipt of Goods or Services. No merchant credit. No chargeaback filed. Root claim closed and Final Resolution Letter sent on 2023-09-23 with ZD#: 75461895. Case closed.

ESCALATION Dispute ID 11319213- Escalation received on 09-23-2023 with Incident #75463004 regarding Claim Update. As per review, CH inquired about the status claim however, claim was already finalized as "Approved" on 2023-09-16. Trannsaction ID: 9770962969 with Hulu for $14.99. Inspector message goes as "This is an automated dispute. No provisional credit needed." and no chargeback filed. No merchant credit. Final Resolution Letter sent on 2023-09-16 with ZD#: 75071987. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-23-2023 with Incident #75461078. As per review, requested transaction was already filed under Dispute ID:11607169 for $29.21 transaction ID: 4205444070 for Pay Friends Unauthorized Transfer. Claim was Closed Before PC Deadline. No merchant credit and no CB filed. Final Resolution Letter sent on 2023-09-29 with ZD#: 75836148. Case closed.

ESCALATION Dispute ID 10280626. Received escalation for Final Credit Not Issued on 09-23-2023 via ZD #75333207. CH claimed (2) Reg E - Unauthorized Transaction amounting to $1,930.00. As per review, claim was finalized as "Denied" and all other Rebuttal claims associated with the claim were finalized as Denied". No merchant credit. No CB filed. No TC issued. Final letter was sent on 2023-05-30 via ZD #68432741. Case closed.

ESCALATION DISPUTE ID 11015120-R2. Escalation for Remove Transaction received on 09-23-2023 via ZD #74184352. As per review, the requested transactions to be removed (As follows) Groupon $38.18 and Walgreens $9 were already closed with the rest of the other transactions as "Denied". This dispute type does not qualify for Provisional Credit. No chargeback filed. No merchant credit. All other rebuttal claims associated to the root claim were also closed as "Denied". Root claim Final Resolution Letter sent on 2023-09-16 with ZD#: 75084529. Case closed.

ESCALATION Dispute ID: 10188924-void. Escalation for Claim Filing received on 09-23-2023 with Incident #73627328. As per review, MM wants to re-open the dispute which is canceled/voided. However, claim was not visible in Inspector. No LEAN Case ID created. Transaction ID: 94474650070 for Apple amounting to $32.95. Therefore, submitted request for Manual Claim Filing on 09-30-2023. Case ongoing.

ESCALATION Dispute ID: 9805382-void. Escalation for Claim Filing received on 09-23-2023 with Incident #71351588. As per review, requested transaction was already filed under LEAN Case Number: 55228645. Claim was finalized as "Denied" for Reg E - Unauthorized Transaction. No merchant credit. No CB filed. Final letter was sent via ZD# 68239275. No merchant credit. Case closed.

ESCALATION Dispute ID: 10660100-void. Escalation for Claim Filing received on 09-29-2023 with Incident #70526184. As per review, MM wants to re-open the dispute which is canceled/voided. However, claim was not visible in Inspector. No LEAN Case ID created. Transaction ID: 17497794588 for Att Bill Payment Dallas Txus amounting to $223.75. Therefore, submitted request for Manual Claim Filing on 09-30-2023. Case ongoing.

ESCALATION Dispute ID: 9706442-void. Escalation for Claim Filing received on 09-23-2023 with Incident #69700604. As per review, MM wants to re-open the dispute which is canceled/voided/stale. For ATM withdrawal transactions. with transaction ID's: 02309827642 and 02309825028. For two $103.00 charges. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing 09-30-2023. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-24-2023 with Incident #69184682. As per review, requested transaction was already filed under Dispute ID:5553021. Jetblue Airways for $150.00 with transaction ID: 93669835376 which was finalized as "Approved" on 2023-03-13 under Reg Z - Unauthorized Transaction. This dispute type does not qualify for Provisional Credit. No chargeback filed. No merchant credit. Case closed.

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ESCALATION DISPUTE ID: 11555354. Claim Cancellation for Transaction ID: 9766659785 requested on 09/29/2023 with ZD#75876757 for Reg E - Unauthorized Transaction for Cash App amounting to $240.00 via server_api Service. As per scrutiny, DND: 2023-09-23 and the claim was finalized in Inspector tool as “Pending Close". Analyst provided wrong VROL number in Inspector therefore manually searched VROL number 2366764129 and recalled on 10/03/23. TC issued on 2023-09-27 will be reversed on 2023-10-06. Final Resolution Letter sent on 2023-09-29 with ZD#:75876756. No merchant credit. Case closed.

ESCALATION Dispute ID: 11583660-void. Escalation for Claim Filing received on 09-28-2023 with Incident #75789612. As per review, MM wants to re-open the dispute which is canceled/voided. For two transactions with transaction ID's: 1851414891 and 1851695099 Chuck E Cheese 430, Tampa, Flus and Ubr* Pending.Uber.com, San Francisco, Caus. However, claim was not visible in Inspector. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing on 10-03-2023. Case ongoing.

ESCALATION DISPUTE ID: 11433162. Claim Cancellation for Transaction ID: 91210614436 requested on 10/02/2023 with ZD#76057454 for Non Reg E - Non-Receipt of Goods or Services for CTuro Inc.* Trip Sep amounting to $$63.92 via server_api Service. As per scrutiny, DND: 2023-09-11 and the claim was finalized in Inspector tool as “Cancel ". VROL number 2358101553 and recalled on 10/03/23. This dispute type does not qualify for Provisional Credit. Final Resolution Letter sent on 2023-10-02 with ZD#:76057455. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11603129. Claim Cancellation for Transaction ID's: 97904418091 and 97904902470 requested on 10/02/2023 with ZD#76032172 for Non Reg E - Non-Receipt of Goods or Services for Sp Fashionnova Com amounting to $168.27 via server_api Service. As per scrutiny, DND: 2023-09-28 and the claim was finalized in Inspector tool as “Cancel ". VROL numbers 2368727075 and 2368727069 recalled on 10/03/23. This dispute type does not qualify for Provisional Credit. Final Resolution Letter sent on 2023-10-02 with ZD#:76032170. Partial merchant credit observed on 2023-09-30 amounting to $17.07 with transaction ID: 97918974358. Case closed.

ESCALATION DISPUTE ID: 11528839. Claim Cancellation for Transaction ID: 91257523492 requested on 09-29-2023 with ZD#75894133 for Reg Z - Duplicate Charge for Geico amounting to $200.00 via server_api Service. As per scrutiny, DND: 2023-09-22 and the claim was finalized in Inspector tool as “Cancel ". VROL number 2365184748 recalled on 10/03/23. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-09-29 with ZD#:75894134. Case closed.

ESCALATION DISPUTE ID: 11637071. Claim Cancellation for Transaction ID: 93026339574 requested on 10-02-2023 with ZD#76004871 for Reg E - Unauthorized Transaction for Experian Credit Report amounting to $24.99. As per scrutiny, DND: 2023-10-02 and This is an automated dispute. No provisional credit needed. Therefore, initiated cancellation of claim as per CH's request. No chargeback filed. No merchant credit. Final Resolution Letter sent on 2023-10-03 with ZD#: 76062239. Case closed.

ESCALATION DISPUTE ID: 11410556. Claim Cancellation for Transaction ID: 9786582226 requested on 10-01-2023 with ZD#75966776 for Reg E - Unauthorized Transaction for Sp Hellraiser Worldw amounting to $142.23 via server_api Service. As per scrutiny, DND: 2023-09-09 and the claim was finalized in Inspector tool as “Pending Close". VROL number 5299683488 recalled on 10/03/23. TC issued on 2023-09-09 will be reversed on 2023-10-06. No merchant credit. Final Resolution Letter sent on 2023-10-01 with ZD#:75966777. Case closed.

ESCALATION DISPUTE ID: 10878701. Claim Cancellation for Transaction ID: 9650170754 requested on 10-02-2023 with ZD#76006074 for Reg E - Transaction Was Cancelled for AT&T amounting to $110.19 via server_api Service. As per scrutiny, DND: 2023-07-24 and the claim was finalized in Inspector tool as “Pending Close". Unable to recall VROL Case #2366060608 due to CB declined by acquirer. TC issued on 2023-08-02 will be reversed on 2023-10-10. No merchant credit. Final Resolution Letter sent on 2023-10-02 with ZD#:76006073. Case closed.

ESCALATION DISPUTE ID: 11614774. Claim Cancellation for Transaction ID: 41574626400 requested on 09-30-2023 with ZD#75902414 for Reg E - Duplicate Charge for Direct Debit Bridgec amounting to $274.00. As per scrutiny, DND: 2023-09-29 and the claim was already finalized as "Approved". No merchant credit and no chargeback filed. Claim was Closed Before PC Deadline. Final Resolution Letter sent on 2023-10-02 with ZD#:76036634. Case closed.

ESCALATION DISPUTE ID: 11645290. Claim Cancellation for Transaction ID: 41001098323 requested on 10-02-2023 with ZD#76054765 for Reg E - Transfer Not Received By Recipient amounting to $179.00. As per scrutiny, DND: 2023-10-02 and initiated cancellation of claim as per CH's request. No merchant credit and no chargeback filed. No TC issued. Final Resolution Letter sent on 2023-10-03 with ZD#: 76062748. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 10-02-2023 with Incident #76051648. As per review, member requested to file a claim against Memberdeals.com as Unauthorized Transaction. Transaction ID: 7604525190 settled on 2023-07-26 amounting to $191.24 with MEMBERDEALS.COM, 877-579-1201, FLUS. No LEAN ID case created. Submitted request for claim filing on 10-03-2023. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 10-02-2023 with Incident #76028471. As per review, member requested to file a claim against Amazon Prime*TX9FH32Z1, Amzn.com/bill, WAUS. Transaction ID: 842958744 settled on 2023-09-24 amounting to $15.89. No LEAN ID case created. Submitted request for claim filing on 10-03-2023. Case ongoing.

ESCALATION Dispute ID 11568636. Received escalation for Final Credit Not Issued on 10-02-2023 via ZD #76024908. CH claimed (3) Reg E -Unauthorized Transaction amounting to $46.44 for Rocksbox. As per review, claim was finalized as "Approved/Error Found". It was observed that no final credits were posted therefore initiated Final Dispute (FD) adjustments. No chargeback filed. No merchant credit and claim was Closed Before PC Deadline. Final Resolution Letter sent on 10/02/2023 via ZD#:76024908. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 10-02-2023 with Incident #76007110. As per review, requested transaction was already filed under Dispute ID:11637482 for Dominos amounting to $49.00 with transaction ID: 95004027066 Non Reg E - Non-Receipt of Goods or Services. This dispute type does not qualify for Provisional Credit.. No chargeback filed. No merchant credit. Case ongoing.

ESCALATION Dispute ID 11594707. Received escalation for Final Credit Not Issued on 10-02-2023 via ZD #76004578. CH claimed (1) Reg E - Unauthorized Transfer amounting to $890.00. As per review, claim was finalized as "Denied". However 11594707-R1 was created and the previous Analyst issued FD therefore, concern was already addressed. No further actions taken. Final letter was sent on 2023-09-29 via ZD #75835044. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-30-2023 with Incident #75942509. As per review, member requested to file a claim against AMZN Mktp USTA5FS9UG1 Amzn.com/billWAUS as Unauthorized Transaction. Transaction ID: 7683076721 with card ending in 1905 Credit transaction. AMZN Mktp USTA5FS9UG1, Amzn.com/bill, WAUS amounting to $14.41. Submitted request for claim filing on 10-03-2023. Case ongoing.

ESCALATION Dispute ID 11619814 - Escalation received on 09-30-2023 with Incident #75906404 regarding Claim Update. As per review, claim was already finalized as "Denied". DND: 2023-09-30 and claim was Closed Before PC Deadline. No merchant credit and No chargeback filed. Final letter sent under Incident #76057874 on 2023-10-02. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-22-2023 with Incident #75428122. As per review, member requested to file a claim against B9, Healdsburg, CAUS as Incorrect Amount Charged. Transaction ID: 364581460 amounting to $101.00. Submitted request for claim filing on 10-03-2023. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-21-2023 with Incident #75383818. As per review, requested transaction expired on 2023-09-29 with BJS.COM #5490, WESTBOROUGH, MAUS Transaction ID: 5000724629. Unable to file a claim. No further action. Case closed.

ESCALATION Dispute ID 11427819 - Escalation received on 09-20-2023 with Incident #75284677 regarding Recategorization. As per Ticket #75284677, member reached out to us via phone to change their dispute category from Transaction was cancelled to UT. DND: 2023-09-11. TC due date on 2023-09-25. Resolution due date on 2023-12-10. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-22-2023 with Incident #74824190. As per review, member requested to file a claim against Microtel Inn. However the transaction is already filed under Dispute ID: 11461717. CB filed with VROL#: 2360024788. TC issued on 2023-09-14. No merchant credit. Transaction ID: 91205523161 amounting to $269.41. DND: 2023-09-14. Case ongoing.

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ESCALATION Dispute ID 11589622 - Escalation received on 09-27-2023 with Incident #75704418 regarding Claim Update. As per review, claim was already finalized as "Denied". No merchant credit received and no TC was issued. Final letter sent under Incident #75827965 on 2023-09-29. R! was also closed as of time of investigation. Final Resolution Letter. Case closed.

ESCALATION Dispute ID 11546087. Received escalation for Final Credit Not Issued on via ZD #75565333. CH claimed (2) Reg E - Unauthorized Transaction amounting to $463.15. As per review, CH reached out about final credit not issued however, it was observed that the previous analyst already provided manual adjsutment which resolved the concern of the CH on 2023-09-28. Hence, no further actions taken. Case closed.

ESCALATION Dispute ID 10232437. Received escalation for Final Credit Not Issued on 09-27-2023 via ZD #75334180. CH claimed (1) Reg E - Transaction Was Cancelled transaction amounting to $49.00. As per review, claim was finalized as "Approved/Error Found". No merchant credit. CH reached out about the credit however, the PVC issued on 2023-06-08 was converted to Final Adjustment or Final credit for the CH on 2023-06-13. No chargeback filed. Final letter was sent on 2023-06-13 via ZD #69224953. Case closed.

ESCALATION Dispute ID 9995497. Escalation received on 08-11-2023 with Incident #72765120 regarding Recategorization. As per Ticket #72765120, member reached out to us via phone to change their dispute category from unauthorize transaction to merchandize return. However, unable to re-categorize as the claim was already finalized as "Denied". Final letter was sent on 2023-05-09 via ZD #67296910. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-30-2023 with Incident #71512552. As per review, requested transactions were already filed under LEAN case number: 55230770. As per LEAN claim handler, Claim was finalized as closed. No ZD number mentioned in LEAN case and no any other information about the claim closure. Case closed.

ESCALATION DISPUTE ID: 11605375. Claim Cancellation for Transaction ID: 97904730549 requested on 10-03-2023 with ZD#76117383 for Non Reg E - Non-Receipt of Goods or Services for Sp Fashionnova Com amounting to $114.25 server_api Service. As per scrutiny, DND: 2023-09-28 and the claim was finalized in Inspector tool as “Cancel". VROL#2368753023 recalled on 10/04/23. Partial merchant credit observed with transaction ID: 97919981492 amounting to $15.99 issued on 2023-09-30. Final Resolution Letter sent on 2023-10-03 with ZD#:76117380. Case closed.

ESCALATION DISPUTE ID: 11332655. Claim Cancellation for Transaction ID: 94919909073 requested on 10-03-2023 with ZD#76119736 for Reg Z - Transaction Was Cancelled for Google amounting to $79.92 via server_api Service. As per scrutiny, DND: 2023-09-02 and the claim was finalized in Inspector tool as “Cancel". Unable to recall VROL Case #2361471502 due to CB declined by acquirer. No merchant credit. Final Resolution Letter sent on 2023-10-03 with ZD#:76119735. Case closed.

ESCALATION DISPUTE ID: 11564907. Claim Cancellation for Transaction ID: 94938492495 requested on 10-03-2023 with ZD#76107688 for Non Reg E - Non-Receipt of Goods or Services for The York Location La… amounting to $400.00 via server_api Service. As per scrutiny, DND: 2023-09-24 and the claim was finalized in Inspector tool as “Cancel". VROL#2366442550 recalled on 10/04/23. No merchant credit. Final Resolution Letter sent on 2023-10-03 with ZD#:76107689. Case closed.

ESCALATION DISPUTE ID: 11629987. Claim Cancellation for Transaction ID: 97879180099 requested on 10-03-2023 with ZD#76093872 for Non Reg E - Non-Receipt of Goods or Services for 4 Patriots.com amounting to $82.59 via server_api Service. As per scrutiny, DND: 2023-10-01 and the claim was finalized in Inspector tool as “Cancel". VROL#2369783119 recalled on 10/04/23. No merchant credit. Final Resolution Letter sent on 2023-10-03 with ZD#:76093873. Case closed.

ESCALATION DISPUTE ID: 11031359. Claim Cancellation for Transaction ID: 97561198764 requested on 10-03-2023 with ZD#76080831 for Non Reg E - Non-Receipt of Goods or Services for Bigolive amounting to $250.00 via server_api Service. As per scrutiny, DND: 2023-08-06 and the claim was finalized in Inspector tool as “Cancel". Unable to recall VROL Case #2349685583 due to CB declined by acquirer. No merchant credit. Final Resolution Letter sent on 2023-10-03 with ZD#:76080832. Case closed.

ESCALATION DISPUTE ID: 11566169. Claim Cancellation for Transaction ID: 95003579717 requested on 10-03-2023 with ZD#76071439 for Reg Z - Incorrect Amount Charged for Crowne Plaza College…amounting to $120.23 via server_api Service. As per scrutiny, DND: 2023-09-25 and the claim was finalized in Inspector tool as “Cancel". VROL#2366454982 recalled on 10/04/23. Full merchant credit issued on 2023-09-27 amounting to $120.23 with transaction ID: 95021584887. Final Resolution Letter sent on 2023-10-03 with ZD#:76071446. Case closed.

ESCALATION DISPUTE ID: 11458504. Claim Cancellation for Transaction ID: 97753269835 requested on 10-02-2023 with ZD#76059171 for Reg E - Unauthorized Transaction for Apple Cash Balance A amounting to $300.00 via server_api Service. As per scrutiny, DND: 2023-09-14 and the claim was finalized in Inspector tool as “Pending Close". Unable to recall VROL Case #2359679407 due to CB accepted by acquirer. TC issued on 2023-09-23 will be reversed on 2023-10-10. No merchant credit. Final Resolution Letter sent on 2023-10-02 with ZD#:76059172. Case closed.

ESCALATION Dispute ID: 11509576-void. Escalation for Claim Filing received on 10-03-2023 with Incident #76117244. As per review, requested transactions expired with ID's: 169138154 and 169139302. Unable to file a claim. No further action. Case closed.

ESCALATION Dispute ID 11404089-R1 - Escalation received on 10-03-2023 with Incident #76111891 regarding Recategorization. As per Ticket #76111891, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Duplicate charge. DND: 2023-10-03. TC due date on 2023-10-18. Resolution due date on 2024-01-01. Sent request for reassignment of claim on 10-03-2023. Case ongoing.

ESCALATION DISPUTE ID: 11653573. Claim Cancellation for Transaction ID: 91295920009 requested on 10-03-2023 with ZD#76106668 for Reg Z - Non-Receipt of Goods or Services for Ross amounting to $27.93. As per scrutiny, DND: 2023-10-03 and claim is still open. This is an automated dispute. No provisional credit needed. No merchant credit and No chargeback filed. Therefore, initiated cancellation of claim as per CH's request. Final Resolution Letter sent on 2023-10-03 via ZD#: 76127151. Case closed.

ESCALATION Dispute ID 11207091 - Escalation received on 10-03-2023 with Incident #76093726 regarding Recategorization. As per Ticket #76093726, member reached out to us via phone to change their dispute category from Credit Not Posted to UT. Dispute ID: 11207091 was already closed but R1 was created with still Credit Not Posted as Dispute Reason hence, recategorized claim as per CH's request. DND: 2023-10-03. TC due date on 2023-10-18. Resolution due date on 2024-01-01. Requested reassigment of claim. Case ongoing.

ESCALATION Dispute ID 11639762. Escalation received on 10-03-2023 with Incident #76090373 regarding Claim Update. CH claimed (4) Reg E - Unauthorized Transaction amounting to $573.48. No merchant credit and dispute cancellation request received as of 10-03-2023. TC eligible and due date on 2023-10-17. Resolution due date on 2023-12-31. No CB filed. Case ongoing.

ESCALATION Dispute ID: 10806190-void. Escalation for Claim Filing received on 10-03-2023 with Incident #76061327. As per review, Claim went stale with Groupon ID#:94724703207 amounting to $28.00. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing on 10-03-2023. Case ongoing.

ESCALATION Dispute ID 11448507 - Escalation received on 10-03-2023 with Incident #76070405 regarding Recategorization. As per Ticket #76070405, member reached out to us via email to change their dispute category from Goods services not as described to Credit not Posted. New DND: 2023-10-03. TC due date on 2023-10-18. Resolution due date on 2024-01-01. Case ongoing.

ESCALATION DISPUTE ID: 11645978. Claim Cancellation for Transaction ID: 9857861590 requested on 10-02-2023 with ZD#76058378 for Reg E - Unauthorized Transaction for T-Mobile amounting to $120.23. As per CH request, TMobile will be cancelled but the Google charges are still gonna be disputed". However, the whole claim was already closed as "Denied". Claim was Closed Before PC Deadline and No chargeback was filed. No merchant credit. Final Resolution Letter sent on 2023-10-03 via ZD#: 76091145. Case closed.

ESCALATION Dispute ID 11587544. Received escalation for Final Credit Not Issued on 10-02-2023 via ZD #76003673. CH claimed (1) * Reg E - Duplicate Charge amounting to $313.33. As per review, claim was finalized as "Approved". Adjustment as Unauth Debit WSUD on 2023-09-30 was issued as visible in Galileo. Claim was Closed Before PC Deadline. Final letter was sent on 2023-09-30 via ZD #75919747. Case closed.

ESCALATION Dispute ID 11528324-R1. Received escalation for Final Credit Not Issued on 09-30-2023 via ZD #75919523. CH claimed (1) Reg E - Unauthorized Transaction amounting to $25.39. As per review, claim was finalized as "Approved". Received Full Merchant Credit on 2023-09-03 amounting to $25.39 with transaction ID: 9775534732. No TC issued. Final letter was sent on 2023-09-26 via ZD #*75660837. Case closed.

ESCALATION Dispute ID: 10787314-void. Escalation for Claim Filing received on 09-30-2023 with Incident #75897357. As per review, claim went stale and CH reached out about the status and stated "I need a refund!!!!" for Sp Fashionnova.com amounting to $196.39 transaction ID: 9629644120. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing on 10-04-2023. Case ongoing.

ESCALATION Dispute ID 11298423 - Escalation received on 09-30-2023 with Incident #75895732 regarding Claim Update. As per review, CH inquired about the chargeback and claim status. However, upon scrutiny, the claim was already closed as "Approved". No merchant credit. Chargeback was filed with VROL#5295468779 and was closed by previous analyst. This dispute type does not qualify for Provisional Credit. Final letter sent under Incident #75946312 on 2023-10-01. Case closed.

ESCALATION Dispute ID 11313169. Escalation received on 09-29-2023 with Incident #75890703 regarding Claim Update. CH claimed (1) * Non Reg E - Non-Receipt of Goods or Services amounting to $897.62. Upon review, CH was inquiring about the TC and the claim was under Non-Receipt of Goods or Services and This dispute type does not qualify for Provisional Credit. Therefore, no actions taken as there were no other request for recategorization in this ticket. Chargeback was filed with ZD#:2358223044. Claim still ongoing and Resolution Deadline on 2023-11-29. No merchant credit. Case ongoing.

ESCALATION Dispute ID 11268416 Escalation received on 09-26-2023 with Incident #75642419 regarding Claim Update. As per review, claim was already finalized as "Cancel" as per CH's request on 2023-09-18 via ZD#:75175951. Received Full Merchant Credit for $59.88 on 2023-08-30. (Admin trxn ID: 92895269322). Unable to recall VROL Case Number 5293002818. (Declined by Acq). Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-26-2023 with Incident #75636305. As per review, requested transaction was already filed under Dispute ID:11517453. Prime Video Channels was one of the transactions being filed in this claim with transaction ID: 97863918668 in which the claim was closed as "Denied". Claim was Closed Before PC Deadline. No chargeback filed. No merchant credit. Final Resolution Letter sent on 2023-09-20 via ZD#: 75262308. Case closed.

ESCALATION Dispute ID 10742680. Received escalation for Final Credit Not Issued on 09-25-2023 via ZD #75577272. CH claimed (1) * Reg E - Transaction Was Cancelled amounting to $49.95. As per review, claim was finalized as "Approved" in which supposedly the Provisional Credit issued on 2023-07-20 will become final credit for the CH however, Upon transition to Chargeback Outcome: Consumer Dispute - Response Timeframe Expired - 100% Acq Liability, the disputed amount did not reflect in Galileo, Therefore, issued manual adjustment as there was no credit posted on the account as per Galileo via Visa H code amounting to $49.95. No merchant credit. Final letter was sent on 10-04-2023 via ZD #75577272. Case closed.

ESCALATION Dispute ID 11199629-R1 Escalation received on 09-22-2023 with Incident #75424732 regarding Recategorization. As per Ticket #75424732, member reached out to us via phone to change their dispute category from Non receipt of goods and services to Credit not posted. However, It was observed that the intended claim was already recategorized to the correct Dispute Reason Credit not posted therefore no further actions taken. This dispute type does not qualify for Provisional Credit. No merchant credit. Case ongoing.

ESCALATION Dispute ID 11463458. Received escalation for Final Credit Not Issued on 09-20-2023 via ZD #75289201. CH claimed (1) * ACH - Debit Reg E - Unauthorized Transaction amounting to $179.88. As per review, claim was finalized as "Approved". And as per prior notations, BC code was already issued hence no actions taken furthermore. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-18-2023 with Incident #75186414. As per review, member requested to file a claim against three merchants as Unauthorized Transactions. No LEAN case created. However the requested transactions are all expired with ID's: 820951873, 821789001 and 824107709. Unable to file a claim. No further action. Case closed.

ESCALATION Dispute ID 11416528. Received escalation for Adjustment Concern on 09-16-2023 via ZD #75069319. CH claimed (1) * Reg E - Unauthorized Transaction amounting to $121.76. As per review, claim was finalized as "Approved/Error Found". No merchant credit. No chargeback filed. As per review, the final credit was issued and reflected in Galileo on 2023-09-13. Final Resolution Letter sent on 2023-09-13 via ZD#:74895665. Case closed.

ESCALATION Dispute ID: 9520391-void. Escalation for Claim Filing received on 09-22-2023 with Incident #68799829. As per review, claim went stale and No LEAN created for Cash App with transaction ID: 94191215922 amounting to $100.00. Therefore, submitted request for Manual Claim Filing on 10-04-2023. Case ongoing.

ESCALATION Dispute ID: 9709191-void. Escalation for Claim Filing received on 10-02-2023 with Incident #69675862. As per review, claim went stale and No LEAN created for Lyft with transaction ID: 94272266364 amounting to $17.96. Therefore, submitted request for Manual Claim Filing on 10-04-2023. Case ongoing.

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ESCALATION Dispute ID 11120355. Received escalation for Final Credit Not Issued on 10-04-2023 via ZD #76150184. CH claimed (1) Non Reg E - Non-Receipt of Goods or Services amounting to $140.00. As per review, claim was closed as "approved" based on Chargeback outcome: Response Timeframe Expired - 100% Acq Liability on 2023-09-16. However, no adjustment seen in Galileo. Therefore, initiated VISA H code manual adjustment amounting to $140.00 with Cordant Pharmacy Sol transaction ID: 97684699013. No merchant credit. This dispute type does not qualify for Provisional Credit. Final letter was sent on 10-06-2023 via ZD #76150184. Case closed.

ESCALATION DISPUTE ID: 11619330. Claim Cancellation for Transaction ID: 93018444645 requested on 10-04-2023 with ZD#76183637 for Reg E - Transaction Was Cancelled for Sp Hiya Health amounting to $97.38 via server_api Service. As per scrutiny, DND: 2023-09-30 and the claim was finalized in Inspector tool as “Pending Close". VROL#2369107978 recalled on 10/06/23. TC issued on 2023-10-02 will be reversed on 2023-10-12. Final Resolution Letter sent on 2023-10-04 with ZD#:76183638. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11594022. Claim Cancellation for Transaction ID: 95013426751 requested on 10-04-2023 with ZD#76183728 for Non Reg E - Non-Receipt of Goods or Services for Verizon amounting to $90.00 via server_api Service. As per scrutiny, DND: 2023-09-27 and the claim was finalized in Inspector tool as “Cancel". VROL#2369590556 recalled on 10/06/23. This dispute type does not qualify for Provisional Credit. Final Resolution Letter sent on 2023-10-04 with ZD#:76183729. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11523610. Claim Cancellation for Transaction ID: 91235930103 requested on 10-04-2023 with ZD#76184257 for Non Reg E - Goods/Services Not As Described for Doordash amounting to $31.59 via server_api Service. As per scrutiny, DND: 2023-09-20 and the claim was finalized in Inspector tool as “Cancel". Unable to recall VROL Case #2363721895 due to CB declined by acquirer. This dispute type does not qualify for Provisional Credit. Final Resolution Letter sent on 2023-10-04 with ZD#:76183729. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11491091. Claim Cancellation for Transaction ID: 9792051323 requested on 10-04-2023 with ZD#76185020 for Reg Z - Unauthorized Transaction for Whipz Com amounting to $207.00 via server_api Service. As per scrutiny, DND: 2023-09-17 and the claim was finalized in Inspector tool as “Cancel". VROL#361319517 recalled on 2023-10-05. This dispute type does not qualify for Provisional Credit. Final Resolution Letter sent on 2023-10-04 with ZD#:76185019. No merchant credit. Case closed.

ESCALATION Dispute ID 11498181-R1. Received escalation for PVC status/ Claim status on via ZD #76186223. CH claimed (1) * Reg E - ATM Cash Not Received amounting to $453.50. As per review, claim was finalized as "Approved". Received Full Merchant Credit ID: 05063100357 on 2023-10-05 amounting to $453.50. No TC issued. VROL#2363101059 recalled on 2023-10-05. Final letter was sent on 2023-10-05 via ZD #76246715. Case closed.

ESCALATION Dispute ID 11657546 - Escalation received on 10-04-2023 with Incident #76186239 regarding Claim Update. As per review, claim is now Open. This dispute type does not qualify for Provisional Credit. 3 Transactions fo Apple amounting to $33.48. Full merchant credits were observed for each disputed transaction with transaction ID's: 91317758830, 91317258229 and 91317258226 amounting to $26.17, $5.23 and $2.08 on 2023-10-06. No CBfiled. Case Ongoing.

ESCALATION DISPUTE ID: 11663203. Claim Cancellation for Transaction ID: 93039563089 requested on 10-04-2023 with ZD#76187710 for Non Reg E - Non-Receipt of Goods or Services for Ipsy Glam Bag amounting to $16.12. As per scrutiny, DND: 2023-10-04. Dispute State os Open. No chargeback filed. No merchant credit. This is an automated dispute. No provisional credit needed. Therefore, cancelled claim as per CH's request. Final Resolution Letter sent on 2023-10-06 via ZD#: 76324715. Case closed.

ESCALATION DISPUTE ID: 11665499. Claim Cancellation for Transaction ID: 4509460309 requested on 10-04-2023 with ZD#76187936 for ACH - Debit Unauthorized Transaction for Direct Debit Transfo amounting to $5.00. As per scrutiny, DND: 2023-10-04. Dispute State is Open. No chargeback filed. No merchant credit. This is an automated dispute. No provisional credit needed. Therefore, cancelled claim as per CH's request. Final Resolution Letter sent on 2023-10-06 via ZD#: 76324831. Case closed.

ESCALATION DISPUTE ID: 11545068. Claim Cancellation for Transaction ID's: 0153713053, 0153712455, 92988394670 and 92988394751 requested on 10-04-2023 with ZD#76188448 for Reg E - Unauthorized Transaction for Apple.com amounting to $115.52 via server_api Service. As per scrutiny, DND: 2023-09-22 and the claim was finalized in Inspector tool as “Pending Close". VROL#'s: 23092400000289 and 23092400000290 cannot be recalled due to being on Star Network platform. TC issued on 2023-09-24 will be reversed on 2023-10-12. Final Resolution Letter sent on 2023-10-04 with ZD#:76188449. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11295123. Claim Cancellation for Transaction ID: 94889698696 requested on 10-04-2023 with ZD#76189129 for Reg Z - Goods/Services Not As Described for E Bay O* amounting to $132.84 via server_api Service. As per scrutiny, DND: 2023-08-30 and the claim was finalized in Inspector tool as “Cancel". VROL#: 2368886349 cannot be recalled due to VISA error: ROL-1351: The message cannot be recalled. This dispute type does not qualify for Provisional Credit. Final Resolution Letter sent on 2023-10-04 with ZD#:76189128. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11603509. Claim Cancellation for Transaction ID: 91204098322 requested on 10-04-2023 with ZD#76189986 for Non Reg E - Non-Receipt of Goods or Services for Chengxiangqjmf amounting to $117.27 via server_api Service. As per scrutiny, DND: 2023-09-28 and the claim was finalized in Inspector tool as “Cancel". VROL#: 2368730784 recalled on 10/07/23. This dispute type does not qualify for Provisional Credit. Final Resolution Letter sent on 2023-10-04 with ZD#:76189985. No merchant credit. Case closed.

ESCALATION Dispute ID 11494094-R1 - Escalation received on 10-04-2023 with Incident #76190030 regarding Claim Update/ TC overdue. As per review, claim is still open and CB was filed with VROL#:2362925113. TC was issued on 2023-10-05 by prior analyst amounting to $400.00 via ZD#:76243902. No merchant credit received. Case Ongoing.

ESCALATION Dispute ID 11627242. Received escalation for Final Credit Not Issued on 10-04-2023 via ZD #76183458. CH claimed (1) Non Reg E - Non-Receipt of Goods or Services amounting to $11.36. As per review, claim was finalized as "Approved". No merchant credit. No CB filed. This dispute type does not qualify for Provisional Credit. Final letter was sent on 2023-10-06 via ZD #76310518. Case closed.

ESCALATION Dispute ID 11636138. Received escalation for Final Credit Not Issued on 10-04-2023 via ZD #76183458. CH claimed (1) Non Reg E - Non-Receipt of Goods or Services amounting to $18.68. As per review, claim was finalized as "Approved". No merchant credit. This dispute type does not qualify for Provisional Credit. Final letter was sent on 2023-10-06 via ZD #76310545. Case closed.

ESCALATION Dispute ID 11378847 - Escalation received on 10-04-2023 with Incident #76189794 regarding Recategorization. As per Ticket #76189794, member reached out to us via email to change their dispute category from Non-Receipt of Goods and Services to UT. New DND: 2023-10-04. TC due date on 2023-10-19. Resolution due date on 2024-01-02. Case ongoing.

ESCALATION Dispute ID 10870983 - Escalation received on 10-05-2023 with Incident #76207055 regarding Recategorization. As per Ticket #76207055, member reached out to us via email to change their dispute category from DUPLICATE CHARGE to UNAUTHORIZE TRANSACTIONS. As per review, root claim is closed, claim had R1 R2 R3 branches however R1 and R2 are also closed but R3 is still open, hence, recategorized R3 to the desired dispute type from CH. DND: 2023-10-05. TC due date on 2023-10-20. Resolution due date on 2024-01-03. Case ongoing.

ESCALATION Dispute ID 11668232 - Escalation received on 10-05-2023 with Incident #76207108 regarding Claim Update. As per review, Reason for contact: MM Dispute is in pending status in Penny But settled in chime admin app. Checked the claim and the claim is already in Open state with transaction ID: 95060626338 for Ipsy* Glam Bag amounting to $16.22. This is an automated dispute. No provisional credit needed. No CB filed. No merchant credit. Case Ongoing.

ESCALATION DISPUTE ID: 11668346. Claim Cancellation for Transaction on 10-05-2023 with ZD#76207173 for Reg E - Unauthorized Transaction for Atm Withdrawal and its fee amounting to $907.49. As per scrutiny, DND: 2023-10-05. The claim was already closed as "Denied" on 2023-10-05. No CB filed. No merchant credit. Claim was Closed Before PC Deadline. Final Resolution Letter sent on 2023-10-05 with ZD#:76225520. Case closed. -=========================

ESCALATION Dispute ID 11419379- Escalation received on 10-09-2023 with Incident #76423128 regarding Recategorization. As per Ticket #76423128, member reached out to us via phone to change their dispute category from Non receipt of goods or services to Transaction Was Cancelled. New DND: 2023-10-09. This dispute type does not qualify for Provisional Credit. CB has been filed initially with VROL#:2357354569. Resolution due date on 2023-12-06. Case ongoing.

ESCALATION DISPUTE ID: 11293629. Claim Cancellation for Transaction 91120627312 on 10-09-2023 with ZD#76421158 for Non Reg E - Non-Receipt of Goods or Services for Gofan High School Ti amounting to $40.00. As per scrutiny, DND: 2023-08-30. CH wanted to cancel just the above mentioned merchant. Transaction 91120627312 canceled via server_api Service. CB was filed but unable to recall due to Prearb status. No merchant credit. Final Resolution Letter sent on 2023-10-09 with ZD#:76421159. Case closed.

ESCALATION DISPUTE ID: 11667559. Claim Cancellation for Transaction 9875610191 on 10-09-2023 with ZD#76428471 for Reg E - Duplicate Charge for Tropical Smoothie amounting to $31.10 via server_api Service. As per scrutiny, DND: 2023-10-05. Claim was finalized as "Cancel". VROL#2372461552 recalled on 10/09/23. No merchant credit. Final Resolution Letter sent on 2023-10-09 with ZD#:76428472. Case closed.

ESCALATION DISPUTE ID: 11704059. Claim Cancellation for Transaction ID:'s: 91328033517 and 075554574 on 10-09-2023 with ZD#76427411 for Reg E - Unauthorized Transaction for Empower and Yourscoreandmore Com amounting to $17.94 As per scrutiny, DND: 2023-10-09. According to ticket, CH to cancel the claim because the mm recognized the transactions. Therefore initiated cancellation of claim. No CB filed. No merchant credit. Finalized the claim as "Cancel". This is an automated dispute. No provisional credit needed. Final Resolution Letter sent on 2023-10-09 with ZD#:76461235. Case closed.

ESCALATION Dispute ID 11426021. Received escalation for Final Credit Not Issued on 10-09-2023 via ZD #76428037. CH claimed (1) Reg E - Transaction Was Cancelled with Ipsy* Boxycharm amounting to $32.66. As per review, claim was finalized as "Approved" due to Full Merchant Credit on 2023-09-13 amounting to $32.66 with transaction ID: 92949393641. TC issued on 2023-09-22 was debited as duplicate credit from the account, and the amount of the provisional credit previously applied to the account became permanent. Final letter was sent on 2023-10-09 via ZD #76426808. Case closed.

ESCALATION DISPUTE ID: 11462931. Claim Cancellation for Transaction 9801528859 on 10-09-2023 with ZD#76428932 for Reg Z - Transaction Was Cancelled for 6416 Chuze Fitness C amounting to $63.99 via server_api Service. As per scrutiny, DND: 2023-09-14. Claim was finalized as "Cancel". VROL#2367059301 recalled on 10/09/23. Full merchant credit was observed amounting to $63.99 on 2023-10-07 with transaction ID: 9888530506. This dispute type does not qualify for Provisional Credit. Final Resolution Letter sent on 2023-10-09 with ZD#:76428931. Case closed.

ESCALATION DISPUTE ID: 11358970. Claim Cancellation for Transaction ID: 91180697444 on 10-09-2023 with ZD#76429230 for Non Reg E - Non-Receipt of Goods or Services for Fh* Bigbeardsadventu amounting to $254.40 via server_api Service. As per scrutiny, DND: 2023-09-05. Claim was finalized as "Cancel". VROL#5297178326 cannot be recalled due to Pre-Arb Accepted Full. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-10-09 with ZD#:76429232. Case closed.

ESCALATION Dispute ID 11683221 - Escalation received on 10-09-2023 with Incident #76428448 regarding Recategorization Concern. As per review, MM wants to Re-categorize the dispute which has already been closed on 2023-10-07 from Transfer not received to Unauthorized transfer. DND: 10-09-2023. For $Ali-Alobaidi amounting to $1,997.00 transaction ID: 4526260969. Therefore, submitted a request for Manual Claim Filing on 10-09-2023. Case ongoing.

ESCALATION Dispute ID 9414955-R3 - Escalation received on 10-09-2023 with Incident #76428637 regarding Recategorization. As per Ticket #76428637, member reached out to us via phone to change their dispute category from Goods/Services Not As Described to Unauthorized Transaction. However, the claim was already recategorized to the desired dispute type on 2023-10-09, therefore, no actions were taken. Resolution Deadline on 2024-01-07. Provisional Credit Deadline on 2023-10-23. TC eligible. No CB filed. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11702957. Claim Cancellation for Transaction ID: 95071705609 on 10-09-2023 with ZD#76426182 for Reg E - Paid for Goods/Services By Other Means amounting to $56.26 As per scrutiny, DND: 2023-10-09. According to ticket, CH stated "I got a notice saying Money will post to account by 10/12/23. So cancel dispute". Therefore initiated cancellation of claim. No CB filed. Partial merchant credit was observed on 2023-10-08 amounting to $25.70 with transaction ID: 95071705619. Finalized the claim as "Cancel". No TC issued. Final Resolution Letter sent on 2023-10-09 with ZD#:76462653. Case closed.

ESCALATION DISPUTE ID 11641450. Escalation for Remove Transaction received on 10-09-2023 via ZD #76428625. As per review, CH requested to remove only a specific transaction ID: 0232323360 for Apple Com amounting to $10.99. Claim consists of 7 transactions hence removing 1 transaction would be finalized as 6 remaining transactions in this claim. The requested transaction was successfully removed on 2023-10-09. No TC issued. No merchant credit. Transaction Removal letter sent on 10-09-2023 via ZD #76428625. Case ongoing.

ESCALATION Dispute ID 11704221 - Escalation received on 10-09-2023 with Incident #76430345 regarding Rebuttal Concern. As per review, MM wants to re-open the dispute which has already been closed. Therefore, submitted a request for Manual Claim Filing on 10-09-2023. DND: 2023-10-09 for Discord amounting to $99.99 with transction ID: 0234892099. Case ongoing.

ESCALATION DISPUTE ID: 11707539. Claim Cancellation for Transaction ID: 9858914579 on 10-09-2023 with ZD#76461495 for Reg E - Unauthorized Transaction amounting to $439.56 As per scrutiny, DND: 2023-10-09. According to ZD#:76461495, "member want to cancel this dispute because he already know whos the one make this transaction and that person gonna refund his money." Therefore initiated cancellation of claim. No CB filed. No merchant credit. Finalized the claim as "Cancel". Final Resolution Letter sent on 2023-10-09 with ZD#:76468269. Case closed.

ESCALATION Dispute ID 11171040. Received escalation for Final Credit Not Issued on 10-09-2023 via ZD #76423936. CH claimed (1) Reg E - Duplicate Charge with Walmart amounting to $54.45. As per review, claim was finalized as "Approved". Received Full Merchant Credit on 2023-08-20 amounting to $54.45. TC issued on 2023-09-10 was reversed. No chargeback filed. Final let-==--=-=-==--===-=-=--==--=

ESCALATION Dispute ID 11622232 - Escalation received on 10-18-2023 with Incident #76942993 regarding Reopen Closed Dispute/ Claim Filing. As per review, MM wants to re-open the dispute which has already been cancelled. Therefore, submitted a request for Manual Claim Filing on 10-18-2023. DND: 2023-10-18 for Frontier Airlines amounting to $299.00 with transction ID: 91288391746. No LEAN case created. For Goods/Services Not As Described. TC due date: 11-01-2023. Resolution Date: 01-16-2024. Submitter Claim filing on 10-18-2023. Case ongoing.

ESCALATION Dispute ID 11742392-R1 - Escalation received on 10-18-2023 with Incident #76959729 regarding Recategorization. As per Ticket #76959729, member reached out to us via phone to change their dispute category from Paid for Goods/Services By Other Means to Transaction was Cancelled. RND: 2023-10-18. This dispute type does not qualify for Provisional Credit. Resolution due date on 2023-12-15. Case ongoing.

ESCALATION Dispute ID 11746327-R1. Escalation received on 10-18-2023 with Incident #76961580 regarding Recategorization. As per Ticket #76961580, member reached out to us to change their dispute category from Paid by other means to UT. However, Upon review of the claim. It was already recategorized to the desired dispute type as per CH's request on 2023-10-19. Therefore, no actions being taken. Case closed.

ESCALATION Dispute ID 11791450. Received escalation for Adjustment Concern on 10-19-2023 via ZD #77047792. CH claimed (2) Reg E - Unauthorized Transaction amounting to $25.62 for Paramount and Ic Instacart. As per review, claim was finalized as "Approved", reviewed adjsutment history and there was no indication that the Ic Instacart amounting to $19.63 was adjusted. Only the Paramount amounting to $5.99 was adjusted, therefore, initiated manual adjustment through code (fd) via Galileo. Sent Manual letter to CH via ZD#:77047792. Case closed.

ESCALATION DISPUTE ID: 11764148. Claim Cancellation for Transaction ID: 9914033128 on 10-19-2023 with ZD#77048571 for Reg E - Unauthorized Transaction amounting to $80.25 via server_api Service. As per scrutiny, DND: 2023-10-15. Claim was finalized as "Closed". Unable to recall VROL#5300679198 due to status in VISA as Fraud Dispute - Rejected. Claim was Closed Before PC Deadline. No merchant credit. Final Resolution Letter sent on 2023-10-19 via ZD#:77048572. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 10-19-2023 via Incident #77029789. As per review, requested transaction was already filed under Dispute ID:11802804 for 10 ACH - Debit Transactions amounting to $4,260.00. Dispute Notification Date on 2023-10-19. TC eligible. Provisional Credit Deadline on 2023-11-02 and Resolution Deadline on 2023-12-03. No merchant credit. No CB filed. Case closed.

ESCALATION Dispute ID 11798749 - Escalation received on 10-19-2023 with Incident #77048224 regarding Claim Update. As per review, claim was already filed and Case state is open. 10 Transactions for Cash App amounting to $890.45 as Debit- Unauthorized Transactions. DND: 2023-10-19. TC eligible. TC deadline: 2023-11-16. Resolution Due on 2024-01-17. No CB filed. No merchant credit. Case closed.

ESCALATION Dispute ID 11802240 - Escalation received on 10-19-2023 with Incident #77048224 regarding Claim Update. As per review, claim was already filed and Case state is open. 5 Transactions for Cash App amounting to $945.15 as Debit- Unauthorized Transactions. DND: 2023-10-19. TC eligible. TC deadline: 2023-11-16. Resolution Due on 2024-01-17. No CB filed. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11748072. Claim Cancellation for Transaction ID: 95092156862 requested on 10-19-2023 with ZD#77048799 for Reg E - Transaction Was Cancelled for J2 Efax Services amounting to $42.93 via server_api Service. As per scrutiny, DND: 2023-10-13 and the claim was finalized in Inspector tool as “Pending Close". VROL#5301281440 recalled on 10/20/23. TC issued on 2023-10-17 will be reversed on 2023-10-26. Final Resolution Letter sent on 2023-10-20 with ZD#:77048800. Partial merchant credit was observed via transaction ID: 95116783149 amounting to $23.94 on 2023-10-19. Case closed.

ESCALATION DISPUTE ID: 11735678. Claim Cancellation for Transaction ID: 94973528947 on 10-19-2023 with ZD#77048972 for Non Reg E - Non-Receipt of Goods or Services for Dhgate Com amounting to $304.57 via server_api Service. As per scrutiny, DND: 2023-10-12. Claim was finalized as "Cancel". VROL#5300361721 cannot be recalled due to VISA message "Case Resolution Status updated to: Closed - Cancelled". This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-10-196 with ZD#:77048971. Case closed.

ESCALATION Dispute ID 11306646. Received escalation for Adjustment Concern on 10-19-2023 via ZD #77047784. CH claimed (3) Atm Withdrawal transactions amounting to $1,000.00. As per review, claim was finalized as "Approved/Error Found". It was observed that CH indeed received the final credits on 2023-10-14 however, CH utilized these charges again for another transactions hence no credit due to CH. No merchant credit. Final Resolution letter sent on 2023-10-14 via 76725621. No CB filed. Case closed. -=================

ESCALATION DISPUTE ID: 11756239. Claim Cancellation for Transaction ID: 9915839691 on 10-20-2023 with ZD#77069565 for Non Reg E - Non-Receipt of Goods or Services for Amzn Mktp amounting to $327.52. As per scrutiny, DND: 2023-10-14. According to ticket, CH to cancel the claim because mm received the item. Therefore initiated cancellation of claim. VROL#:5301679597 recalled on 10/21/23. Partial mechant credit was observed on 2023-10-15 amounting to $10.58 with transaction ID: 9919305543.Finalized the claim as "Cancel". This dispute type does not qualify for Provisional Credit. Final Resolution Letter sent on 2023-10-20 with ZD#:77116072. Case closed.

ESCALATION DISPUTE ID: 11765536. Claim Cancellation for Transaction ID: 9836612271 on 10-20-2023 with ZD#77070574 for Non Reg E - Non-Receipt of Goods or Services amounting to $100.00 via server_api Service. As per scrutiny, DND: 2023-10-16. Claim was finalized as "Cancel". VROL#5302259224 recalled on 10/21/23. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-10-20 via ZD#:77070573. Case closed.

ESCALATION DISPUTE ID: 11713196. Claim Cancellation for Transaction ID: 95065125036 on 10-20-2023 with ZD#77070715 for Non Reg E - Non-Receipt of Goods or Services amounting to $94.95 via server_api Service. As per scrutiny, DND: 2023-10-10. Claim was finalized as "Cancel". VROL#2374712414 recalled on 10/21/23. This dispute type does not qualify for Provisional Credit. Partial merchant credit was observed on 2023-10-12 amounting to $5.0 via transaction ID: 95086229660. Final Resolution Letter sent on 2023-10-20 via ZD#:77070716. Case closed.

ESCALATION Dispute ID 11668827. Escalation received on 10-20-2023 with Incident #77068369 regarding Recategorization. As per Ticket #77068369, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Non-Receipt of Goods or Services. However, Root claim ID: 11668827 was already finalized as closed as of time of writing, moreover, branch Dispute ID: 11668827-R1 was created with RND: 2023-10-20 with already the desired dispute type as Non-Receipt of Goods or Services, Therefore, no actions taken from this point. Claim state is open. No CB filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Case closed.

ESCALATION Dispute ID 11241937. Received escalation for Final Credit Not Issued on 10-20-2023 via ZD #77070825. CH claimed (1) Valuepawnjewelry transaction amounting to $198.83. As per review, claim was finalized as "Approved" due to Processing Error Dispute - Accepted by Acq with VROL#: 2366285954. No merchant credit. TC issued on 2023-09-06 was reversed on 2023-10-19 and Final Adjustment issued on 2023-10-19 via ZD#77049374 with transaction ID:4535685745. Case closed.

ESCALATION Dispute ID 11766254. Escalation received on 10-20-2023 with Incident #77071173 regarding Recategorization. As per Ticket #77071173, and related ZD#76984193 member reached out to us to change their dispute category from DUPLICATE CHARGE to Unauthorized Transactions. DND: 2023-10-16. TC due date on 2023-10-30. Resolution due date on 2024-01-14. Case ongoing.

ESCALATION DISPUTE ID: 11804665. Claim Cancellation for Transaction ID: 41590840832 on 10-20-2023 with ZD#77071213 for ACH - Debit Unauthorized Transaction amounting to $47.00. As per scrutiny, DND: 2023-10-20. As per ZD#:77071213 CH requested to cancel the dispute as she was able to resolve the matter. Therefore, initiated cancellation of the claim and finalized the claim as "Cancel". No TC issued. No merchant credit. No CB filed. Final Resolution Letter sent on 2023-10-21 via ZD#:77117977. Case closed.

ESCALATION Dispute ID 11770478- Escalation received on 10-2023 with Incident #77070526 regarding Recategorization. As per Ticket #77070526, member reached out to us via phone to change their dispute category from Goods services not as described to Unauthorized Transaction. New DND: 2023-10-20. TC eligible and due date on 2023-11-03. Resolution due date on 2024-01-18. Case ongoing.

ESCALATION Dispute ID 11428729. Received escalation for Final Credit Not Issued on 10-20-2023 via ZD #77070615. CH claimed (1) Direct Debit Coinbase ACH - Debit Credit Not Posted amounting to $50.00. As per review, claim was finalized as "Approved". Received Full Merchant Credit on 10-21-2022 amounting to $200 with transaction ID: 7931320034. Ineligible for TC No CB filed. Final letter was sent on 2023-10-19 via ZD #76997365. Case closed. -=========================

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 10-21-2023 with Incident #77134899. As per review, requested transaction was already filed under Dispute ID:11799668 for Wendys amounting to $33.27. No CB filed. DND: 2023-10-19. This dispute type does not qualify for Provisional Credit. Resolution Deadline on 2024-01-17. No merchant credit. Case closed.

ESCALATION DISPUTE ID: 11816456. Claim Cancellation for Transaction ID: 93081103384 on 10-21-2023 with ZD#77148846 for Debit Unauthorized Transaction amounting to $195.00 with Yunzhikhjv8. As per scrutiny, DND: 2023-10-21. As per ZD#:77148846 CH requested to cancel the dispute. Therefore, initiated cancellation of the claim and finalized the claim as "Cancel". No TC issued. No merchant credit. No CB filed. Final Resolution Letter sent on 2023-10-21 via ZD#:77161719. Case closed.

ESCALATION DISPUTE ID: 11818031. Claim Cancellation for Transaction ID: 4152070822 on 10-21-2023 with ZD#77149232 for Pay Friends Unauthorized Transfer amounting to $350.00. As per scrutiny, DND: 2023-10-21. As per ZD#:77149232 CH requested to cancel the dispute SINCE SHE DOESN'T WANT TO WAIT FOR 45CD OR 20BD. Therefore, initiated cancellation of the claim and finalized the claim as "Cancel". No TC issued. No merchant credit. No CB filed. Final Resolution Letter sent on 2023-10-21 via ZD#:77161772. Case closed.

ESCALATION DISPUTE ID: 11343565. Claim Cancellation for Transaction ID: 91121250632 requested on 10-21-2023 with ZD#77150055 for Reg E - Paid for Goods/Services By Other Means for Boost Mobile amounting to $57.00 via server_api Service. As per scrutiny, DND: 2023-09-03 and the claim was finalized in Inspector tool as “Pending Close". VROL#2374528706 recalled on 10/22/23. TC issued on 2023-09-13 will be reversed on 2023-10-27. Final Resolution Letter sent on 2023-10-21 with ZD#:77150056. No merchant credit. Case closed.

ESCALATION Dispute ID 11807241- Escalation received on 10-21-2023 with Incident #77149455 regarding Claim Update/ TC update. As per review, claim state is open. No assigned analyst yet. Dispute Notification Date on 2023-10-20 Provisional Credit Deadline on 2023-11-03 and Resolution Deadline on 2024-01-18 for 3 transactions amounting to $209.25. TC eligible however we cannot issue PVC as per claim status and directives. No actions being taken as Sup notes per ZD#:77149455 to Set proper expectation TC can't be expedited. No TC issued. No CB filed. No merchant credit. Case closed. -===================

ESCALATION DISPUTE ID: 11822695. Claim Cancellation for Transaction ID's: 95123896845, 05118211657, 95113647469 and 0213303215 on 10-22-2023 with ZD#77182471 for Reg E - Unauthorized Transaction amounting to $332.41 with multiple merchants. As per scrutiny, DND: 2023-10-22. As per ZD#:77182471 CH requested to cancel the dispute. Claim was finalized as "Cancel". Claim was Closed Before PC Deadline. No merchant credit. No CB filed. Final Resolution Letter sent on 2023-10-22 via ZD#:77185082. Case closed.

ESCALATION DISPUTE ID: 11822695. Claim Cancellation for Transaction ID's: 95123896845, 05118211657, 95113647469 and 0213303215 on 10-22-2023 with ZD#77182100 for Reg E - Unauthorized Transaction amounting to $332.41 with multiple merchants. As per scrutiny, DND: 2023-10-22. As per ZD#:77182100 CH requested to cancel the dispute. Claim was finalized as "Cancel". Claim was Closed Before PC Deadline. No merchant credit. No CB filed. Final Resolution Letter sent on 2023-10-22 via ZD#:77185082. Case closed.

ESCALATION DISPUTE ID: 11615380. Claim Cancellation for Transaction ID: 9852553792 on 10-22-2023 with ZD#77182909 for Non Reg E - Non-Receipt of Goods or Services amounting to $634.54 with Panda Pandabuy Com. As per scrutiny, DND: 2023-09-29. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. No merchant credit. VROL#5301083876 recalled on 10/23/23. Final Resolution Letter sent on 2023-10-22 via ZD#:77182908. Case closed.

ESCALATION Dispute ID 11587909-R1 - Escalation received on 10-22-2023 with Incident #77182408 regarding Recategorization. As per Ticket #77182408, member reached out to us via phone to change their dispute category from Non receipt of goods or services to Credit not posted. New DND: 2023-10-22. TC eligible and due date on 2023-11-03. Resolution due date on 2024-01-20. Case ongoing.

ESCALATION Dispute ID 11460996. Received escalation for Final Credit Not Issued on 10-22-2023 via ZD #77182420. CH claimed (4) Debit -Unauthorized Transaction amounting to $225.85. As per review, adjustments and actions needed for the concern were already addressed by the previous anaylst. Therefore, no further actions taken. Final Resolution Letter sent on 2023-10-05 via ZD#76225216. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing/ Reopening of closed Dispute Request received on 10-22-2023 with Incident #77180398. As per review, member requested to Reopen Closed Dispute as Unauthorized transaction with transaction ID: 11383792043 and merchant name as Rod Wave amounting to $343.58. DND: 10-23-2023. TC due date: 11-06-2023. Resolution due date: 01-21-2024. No LEAN case created. Submitted request for claim filing on 10-23-2023. Case ongoing.

ESCALATION Dispute ID 11712057 - Escalation received on 10-22-2023 with Incident #77182687 regarding Recategorization. As per Ticket #77182687, member reached out to us via phone to change their dispute category from NON-RECEIPT OF GOODS/SERVICES to UNAUTHORIZED TRANSACTION. CB filed prior recategorization. Claim now eligible for TC. New DND: 2023-10-22. TC due date on 2023-11-03. Resolution due date on 2024-01-20. Case ongoing. -===============

ESCALATION Dispute ID 11005761. Received escalation for Adjustment Concern on 10-26-2023 via ZD #77424193. CH claimed (3) Reg E -Unauthorized Transactions amounting to $71.81. As per review, claim was finalized as "Denied". However branch Dispute ID was created (11005761-R1) and the claim was finalized as "Approved" due to full merchant credit with Transaction ID: 0139349198. TC amounting to $56.90 issued on 2023-08-18 was reversed on 2023-10-14 due to full merchant credit. Therefore no credit will be issued on CH account. Final letter was sent on 2023-10-14 via ZD #76727094. Case closed.

ESCALATION Dispute ID 11845563 - Escalation received on 10-26-2023 with Incident #77399873 regarding Recategorization. As per Ticket #77399873, member reached out to us via phone to change their dispute category from Paid by other means to Unauthorized Transaction. However, the claim was already finalized as "Cancel" via server_api Service on 2023-10-24, Moreover, a side note on this ZD number stated that "Request to reopen the claim and recategorize as UT." Therefore, requested manual filing for transaction ID:93114885027 amounting to $10.00 for Onlyfans.com*A. DND: 2023-10-26. TC due date on 11-09-2023. Resolution due date on 01-24-2024. This claim is for Unauthorized Transaction. No LEAN case created. Case ongoing.

ESCALATION DISPUTE ID: 11717261. Claim Cancellation for Transaction ID: 93067823849 on 10-27-2023 with ZD#77480822 for Reg Z - Duplicate Charge amounting to $66.00 with Mid Ohio Sanitation…. As per scrutiny, DND: 2023-10-11. Claim was finalized as "Cancel" via server_api Service. This dispute type does not qualify for Provisional Credit. VROL#: 5299887973 recalled on 10-28-2023. No merchant credit. Final Resolution Letter sent on 2023-10-27 via ZD#:77480823. Case closed.

ESCALATION DISPUTE ID: 11581566. Claim Cancellation for Transaction ID's: 92939368245, 92933284927 and 92929370646 on 10-26-2023 with ZD#77463695 for Non Reg E - Goods/Services Not As Described amounting to $79.94 with Doordash. As per scrutiny, DND: 2023-09-26. Claim was finalized as "Cancel" via server_api Service. This dispute type does not qualify for Provisional Credit. Unable to recall VROL Case #'s: 5302169448 and 5302169490 due to Declined by Acquirer. No merchant credit. Sent Final Resolution letter on 2023-10-26 via ZD#77463696. Case Closed.

ESCALATION Dispute ID 11684686-R3 - Escalation received on 10-26-2023 with Incident #77463631 regarding Recategorization. The claim was recategorized on 10-25-2023 under ZD#:77392569 and this ticket number 77463631 handled occurred on 10-26-2023, therefore, initiated recategorization based on the most recent request from CH. Original Dispute Reason: Transaction Was Cancelled to Updated Dispute Reason Unauthorized Transaction. DND: 2023-10-25. TC eligible and due date on 2023-11-22. Resolution due date on 2024-01-23. Case ongoing.

ESCALATION DISPUTE ID: 11565057. Claim Cancellation for Transaction ID: 92919932128 on 10-27-2023 with ZD#77481491 for Reg Z - Non-Receipt of Goods or Services amounting to $97.97 with Roiandrow*. As per scrutiny, DND: 2023-09-24. Claim was finalized as "Cancel" via server_api Service. This dispute type does not qualify for Provisional Credit. VROL#:2368858121 recalled on 10-28-2023. No merchant credit. Sent Final Resolution letter on 2023-10-27 via ZD#77481492. Case Closed.

ESCALATION DISPUTE ID: 11692868. Claim Cancellation for Transaction ID: 9793899223 on 10-27-2023 with ZD#77481572 for Reg E - Transaction Was Cancelled amounting to $56.00 with Simplex Simplex Com. As per scrutiny, DND: 2023-10-07. Claim was finalized as "Pending Close". TC issued on 2023-10-13 amounting to $56.00 will be reversed on 2023-11-03. No merchant credit. VROL#:2375403167 recalled on 10-28-2023. Sent Final Resolution letter on 2023-10-27 via ZD#77481571. Case Closed.

ESCALATION Dispute ID 11826192 - Escalation received on 10-27-2023 with Incident #77480040 regarding Claim Update. As per review, CH inquired about the above- mentioned claim about the PVC status. And the resolution timeframe. Dispute Notification Date on 2023-10-22. Provisional Credit Deadline on 2023-11-03. Resolution Deadline on 2024-01-20. We cannot expedite the issuance of PVC hence no further actions taken. No CB filed. No merchant credit. Case ongoing.

AGENT ERROR!!! ESCALATION Dispute ID 11411180. Received escalation for Final Credit Not Issued on 10-27-2023 via ZD #77478041. CH claimed (2) and (1) cancelled Reg Z - Non-Receipt of Goods or Services amounting to final amount of $36.00. As per review, remaining disputed transaction ID: 97592604189 with Sp Islandremedy was finalized as "Approved" due to full merchant credit however, upon review, there was no merchant credit present for Sp Islandremedy merchant. Hence, initiated manual adjustment (visa h) code amounting to $36.00 due to Pre Arbitration Acquirer Liability - Pre-arb Won. Analyst also did not properly transitioned the Chargeback process. This dispute type does not qualify for Provisional Credit. Sent manual final resolution letter to CH with ZD#:77478041 on 10-28-2023. Case closed.

ESCALATION Dispute ID 11848346 - Escalation received on 10-27-2023 with Incident #77480085 regarding Claim Update. As per review, Ticket notes as " transaction is already settled but dispute still pending". However, upon checking, the transactions already settled and Dispute Claim ID: 11848346 was confirmed and was finalized as "Denied" on 2023-10-28. No CB filed. No merchant credit. This dispute type does not qualify for Provisional Credit. Sent Final Resolution Letter on 2023-10-28 via ZD#:77536617. Case closed.

ESCALATION Dispute ID 11765929 - Escalation received on 10-27-2023 with Incident #77480554 regarding Recategorization. As per Ticket #77480554, member reached out to us via phone to change their dispute category from Non receipt of goods or services to Transaction was Cancelled. New DND: 2023-10-27. TC due date on 2023-11-10. Resolution due date on 2024-01-25. Case ongoing.

ESCALATION Dispute ID 11568990. Escalation received on 10-27-2023 with Incident #77482543 regarding Recategorization. As per Ticket #77482543, member reached out to us via phone to change their dispute category from Non receipt of goods or services to Goods/Services Not As Described. However, Root claim ID was already closed and although there was a branch claim ID: 11568990-R1. created, this also has been closed as "Denied" already, hence, no further actions taken. Root Claim Final letter was sent on 2023-10-26 via ZD #77411645. Case closed.

ESCALATION Dispute ID 11820554. Received escalation for Adjustment Concern/ PVC not issued on 10-27-2023 via ZD #77480918. CH claimed (3) Debit - Unauthorized Transaction amounting to $45.50. As per review, PVC letter was sent via ZD#77172297 on 2023-10-22 however, in Galileo, only the $7.61 and $0.99 disputed Apple figures were seen, hence, manually issued (tc) code via Galileo amounting to $36.90. No merchant credit. VROL#5303927474 was filed for Uber. Case ongoing.

ESCALATION Dispute ID 11740851 - Escalation received on 10-27-2023 with Incident #77481817 regarding Recategorization. As per Ticket #77481817, member reached out to us via phone to change their dispute category from Goods/Services Not As Described to Paid by other means. New DND: 2023-10-27. TC due date on 2023-11-10. Resolution due date on 2024-01-25. Case ongoing.

ESCALATION DISPUTE ID: 11625470. Claim Cancellation for Transaction ID: 0206673677 on 10-27-2023 with ZD#77484103 for Non Reg E - Merchandise Was Returned amounting to $108.77 with Wm Supercenter via server_api Service. As per scrutiny, DND: 2023-09-30. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. VROL#:23101600000680 cannot be recalled due to being on Star Network platform. Partial merchant credit was observed on 2023-10-01 amounting to $26.56 with transaction ID: 95044424727. Sent Final Resolution letter on 2023-10-27 via ZD#77484102. Case Closed.

ESCALATION Dispute ID 11756874. Received escalation for Adjustment Concern on 10-27-2023 via ZD #77480109. CH claimed (1) Reg E - Duplicate Charge transaction amounting to $444.95. As per review, claim state is still open. CB in progress with VROL#5300365023. Initial PVC issued on 2023-10-24 amounting to $174.95 via ZD#: 77301777. No need to provide full TC due to partial merchant credit comes first before TC been issued. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 10-27-2023 with Incident #77482919. As per review, member requested to file a claim against CASH APP as Unauthorized Transaction amounting to $60.00 with transaction ID: 5120845735. No LEAN case created. DND: 10-27-2023. TC due date: 11-10-2023. Resolution due date: 01-25-2024. Submitted request for claim filing on 10-28-2023. Case ongoing.

ESCALATION Dispute ID 11822747 - Escalation received on 10-27-2023 with Incident #77485001 regarding Recategorization. As per Ticket #77485001, member reached out to us via phone to change their dispute category from Unauthorized transaction to Credit not posted. Upon checking, Root Claim ID: 11822747 has been finalized already as "Denied". Moreover, there are two branch claims created (11822747-R1 and 11822747-R2) where 11822747-R1 has been closed already. 11822747-R2 however, dispute state is still open and the dispute type is still under Unauthorized Transaction, therefore, initiated recategorization of the claim 11822747-R2 to Credit not posted. DND: 2023-10-27. TC due date on 2023-11-10. Resolution due date on 2024-01-25. Case ongoing.

ESCALATION Dispute ID 11679493. Received escalation for Final Credit Not Issued on 10-27-2023 via ZD #77485684. CH claimed (1) Debit- Non-Receipt of Goods or Services amounting to $408.55 with Shein Us Services. As per review, claim was finalized as "Approved" due to full merchant credits. Merchant credits came in through two transaction ID's: 9899479639 and 9899479633 amounting to $400.27 and $8.28 summed up to $408.55 both came through on 2023-10-10, the full disputed amount, hence, no adjustments are to be initiated. VROL#2372725436 was already closed by prior Analyst as CB LOST. This dispute type does not qualify for Provisional Credit. Final letter was sent on 10-27-2023 via ZD #77482924. Case closed.

ESCALATION Dispute ID 1182033 - Escalation received on 10-27-2023 with Incident #77486744 regarding Claim Update. As per review, reason for contact: the mm wanted to continue with the dispute process or to confirm the claim that was pending but now is settle. However the Root claim was already closed as "Denied"on 2023-10-25. Claim was Closed Before PC Deadline. No CB was filed. Moreover, branch claim was produced under Rebuttal ID: 11820331-R1 which is currently open and CB was filed with VROL#: 5305596254. TC issued on 2023-10-25 via ZD#: 77353405 amounting to $126.93. Case ongoing.

ESCALATION DISPUTE ID: 11349913. Claim Cancellation for Transaction ID: 97783209757 on 10-27-2023 with ZD#77488149 for Reg E - Paid for Goods/Services By Other Means amounting to $206.10 with Counrty23hardco via server_api Service. As per scrutiny, DND: 2023-09-04. Claim was finalized as "Pending Close". TC issued on 2023-09-13 amounting to $206.10 will be reversed on 2023-11-03. No merchant credit. VROL#:2368587198 recalled on 10-28-2023. Sent Final Resolution letter on 2023-10-27 via ZD#77488150. Case Closed.

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ESCALATION Dispute ID 1964059. Received escalation for Adjustment Concern on 10-25-2023 via ZD #77345293. CH claimed (5) UT transactions amounting to $183.12. As per review, claim was finalized as split decision wherein 91003216784 and 91047434469 has been approved on 2021-07-16. 91047434469 was closed as Chargeback Acquirer Liability and 91003216784 was closed as approved. According to Galileo, on 2021-07-08 the amount of $49.00 was reversed and then posted and was credited to the CH while the 91003216784 ($18.24) PVC issued on 2021-07-08 has been converted to Final Adjustment. Hence, there are no other adjustments that needs to be initiated. Final Resolution Letter sent on 2021-07-08 via ZD#32176568 and 32176513. Case closed.

ESCALATION Dispute ID 11021072. Received escalation for Final Credit Not Issued on 10-25-2023 via ZD #77361861. CH claimed (1) ATM Withdrawal amounting to $40.00. As per review, claim was finalized as "Approved" due to No Response from Chargeback Outcome. TC issued on 2023-08-17 has been Converted To Final Adjustment with ZD#:75392627 sent on 2023-09-21. Case closed.

ESCALATION Dispute ID 10932887. Received escalation for Final Credit Not Issued on 10-25-2023 via ZD #77380674. CH claimed (1) Verizon transaction amounting to $167.00. As per review, claim was finalized as "Approved/Error Found" due to Consumer Dispute - Accepted by Acquirer via VROL#5285044995. Upon checking Galileo, on 2023-08-06, PVC amounting to $167.00 was issued however on 2023-10-25 when the PVC was reversed due to VISA Acquirer liability, the final credit was not posted, hence, issued manual adjustment via VISA (h) code amounting to $167.00. Sent Final letter via ZD#:77380674 on 10-29-2023. Case closed.

ESCALATION Dispute ID 11815833-R3 - Escalation received on 10-28-2023 with Incident #77284638 regarding Claim Update. As per review, claim was already finalized as "Approved". No merchant credit received and no TC was issued. Galileo shows negative Bank Transfer after the Transfer. Both occurred on 2023-10-26. No further actions taken. Case closed.

ESCALATION Dispute ID 10959720. Received escalation for Final Credit Not Issued on 10-26-2023 via ZD #77460817. CH claimed (1) Microsoft transaction amounting to $99.99. As per review, claim was finalized as "Approved" due to Timeframe expired, no response received, CB WON via VROL#2346370038. According to Inspector, TC was issued on 2023-07-31 amounting to $99.99 via ZD#: 72191777, However, when the claim was finalized on 2023-10-25 as CB won prior analyst initiated VISA h code on 2023-10-17, and when the claim was closed on 2023-10-25, the visa h code was reversed hence issued $99.99 (tc) code via adjustments. Sent manual letter via ZD#:77460817 on 10-29-2023. Case closed.

ESCALATION Dispute ID 11852821. Escalation received on 10-27-2023 with Incident #77513458 regarding Recategorization. As per Ticket #77513458, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Duplicate Charge. However, upon review, the Root claim ID: 11852821 was already closed and branch dispute id 11852821-R1 was created and the dispute type is now under Duplicate Charge hence, no further actions taken. Case closed.

ESCALATION Dispute ID 11640895. Escalation received on 10-27-2023 with Incident #77512903 regarding Recategorization. As per Ticket #77512903, member reached out to us via phone to change their dispute category from Duplicate charge to Non receipt of goods and service. However, upon review, the Root claim ID: 11640895 was already closed and branch dispute id 11640895-R1 was created and the dispute type is now under Non-Receipt of Goods or Services, hence, no further actions taken. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 10-27-2023 with Incident #77513383. As per review, requested transaction was already filed under Dispute ID:11879239 for Rent A Center Ecomme… amounting to $100.00 transaction ID: 91408987408. No CB filed. This dispute type does not qualify for Provisional Credit. No merchant credit. No further action needed. Case closed.

ESCALATION Dispute ID 10713840. Escalation received on 10-27-2023 with Incident #77511390 regarding Recategorization. As per Ticket #77511390, member reached out to us via phone to change their dispute category from Goods services not as described to Unauthorized Transaction. However, Root Claim ID: 10713840 was already closed on 2023-10-06 however, branch claim id was produced (10713840-R1) and the dispuyte type was already Unauthorized Transaction. 10713840-R1 was already finalized as "Denied" on 2023-10-28. No further actions taken. Case closed.

ESCALATION Dispute ID 11858538. Received escalation for Final Credit Not Issued on 10-27-2023 via ZD #77509787. CH claimed (1) Walmart transaction amounting to $501.44. As per review, claim was finalized as "Approved" due to full merchant credit. As per Galileo, on 2023-03-09, full merchant was credited. amounting to $501.44 with transaction ID: 9339645440, hence, no adjustments are to be intiated. This dispute type does not qualify for Provisional Credit. No CB filed. Final letter was sent on 2023-10-27 via ZD #77473406. Case closed.

ESCALATION Dispute ID 11261713. Received escalation for Claim Update/ Refund from merchant on 10-27-2023 via ZD #77511248. CH claimed (1) Doordash transaction amounting to $96.00. As per review, CH was waiting for her refund but there's no refund from the merchant. CH requested claim cancellation on 2023-09-09 and was cancelled by prior analyst and was sent a letter via ZD#:74608408, hence, no credit or refund is to be issued to CH. No merchant credit. Case closed.

ESCALATION Dispute ID 11600270 - Escalation received on 10-27-2023 with Incident #77509005 regarding Final Credit not posted. As per review, claim was already finalized as "Approved" via Full merchant credit on 2023-09-02 with transaction ID :9773716878 amounting to $100.00. Claim was Closed Before PC Deadline. No CB filed. Final letter sent under Incident #75942012 on 2023-09-30. Case closed.

ESCALATION Dispute ID 11523490 - Escalation received on 10-27-2023 with Incident #77510868 regarding Recategorization. As per Ticket #77510868, member reached out to us via phone to change their dispute category from Goods/Services Not As Described to Credit not posted. New DND: 2023-10-27. TC due date on 2023-11-27. Resolution due date on 2024-01-25. Case ongoing.

ESCALATION Dispute ID 11631706. Received escalation for Final Credit Not Issued on 10-27-2023 via ZD #77504717. CH claimed (1) Sp 3 Levencollection transaction amounting to $54.17. As per review, claim was finalized as "Approved" due to full merchant credit on 2023-10-05 with transaction ID: 95056917821 amounting to $54.17. CB was filed and was closed as CB Lost. TC issued on 2023-10-03 was reversed on 2023-10-27 via ZD#:77496389. Which suggests that there are no adjustments to be initiated. Case closed.

ESCALATION Dispute ID 11728873. Received escalation for Adjustment Concern/ No TC issued on 10-27-2023 via ZD #77503970. CH claimed (1) Ic* Instacart* transaction amounting to $54.27. As per review, CB filed with VROL#5300042789 and claim state is open., Although there was a letter sent on 2023-10-14 about TC issuance, however, upon review in Galileo, there was no TC issued or no TC visibility, hence, initiated manual adjustment TC code (tc) amounting to $54.27 on 10-29-2023. No merchant credit. Case ongoing.

ESCALATION DISPUTE ID: 11871990. Claim Cancellation for Transaction ID: 98021380168 on 10-27-2023 with ZD#77503740 for Reg E - Unauthorized Transaction amounting to $29.97 with Super Monthly. As per scrutiny, DND: 2023-10-27. Claim was already closed with Inspector notes "This will be automatically decisioned at 2023-10-28 09:37:27" and the claim is an automated dispute. No provisional credit needed. CH stated that the transaction was actually a subscription and she recognize the charge instead. No CB filed. No merchant credit. No further actions taken. Automated Final Resolution Letter sent on 2023-10-28 via ZD#: 77551734. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 10-27-2023 with Incident #77504121. As per review, member requested to file a claim against Direct Debit: Dave.Com, P2 P as Non-receipt of Goods or Services amounting to $85.50 with transaction ID: 228721750 type: BankCorp ACH Debit. No LEAN case created. DND: 10-27-2023. TC due date: 11-10-2023. Resolution due date: 12-11-2023. Submitted request for claim filing on 10-27-2023. Case ongoing.

ESCALATION DISPUTE ID: 11715510. Claim Cancellation for Transaction ID: 91274170568 on 10-27-2023 with ZD#77504923 for Reg Z - Non-Receipt of Goods or Services amounting to $45.99 with Sp Cozyshark Tm via server_api Service. As per scrutiny, DND: 2023-10-10. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. VROL#: 2375033852 recalled on 10-29-2023. No merchant credit. Final Resolution Letter sent on 2023-10-27 via ZD#: 77504924. Case Closed.

ESCALATION DISPUTE ID: 11840602. Claim Cancellation for Transaction ID: 9932108984 on 10-27-2023 with ZD#77503614 for Non Reg E - Non-Receipt of Goods or Services amounting to $48.98. As per scrutiny, DND: 2023-10-24. As per ZD#:77503614 CH requested to cancel the dispute since the merchant confirm that he will receive the purchase". Therefore, initiated cancellation of the claim and finalized the claim as "Cancel". This dispute type does not qualify for Provisional Credit. VROL# 5304979881 recalled on 10-29-2023. No merchant credit. Final Resolution Letter sent on 2023-10-29 via ZD#:77583219. Case closed.

ESCALATION Dispute ID 11463868. Received escalation for Final Credit Not Issued on 10-27-2023 via ZD #77502607. CH claimed (1) Atm Withdrawal transaction amounting to $400.00. As per review, claim was finalized as "Approved" due to Chargeback Won. Response timeframe expired via Star Network ROL case Number: 23091500000869. Hence, TC issued on 2023-09-15 via ZD#:74974758 was reversed on 2023-10-22 but then automated adjustment of $400.00 as Final Adjustment was observed in Galileo on 2023-10-22. Therefore, no adjustments are to be initiated on this claim. No merchant credit. Final letter was sent on 2023-10-22 via ZD #77164793. Case closed.

ESCALATION Dispute ID: 11069589-void. Escalation for Claim Filing received on 10-27-2023 with Incident #77497127. As per review, all transactions went stale and reinitiation of new claim is required. (see below) 9704391206, 9704391193, 9704391182, 9704391196, 9704391211, 9704391190 and 9704391212 all for Cash App amounting to $10.00, $100.00, $25.00, $25.00, $50.00, $50.00 and $10.00 for Unauthorized Transaction. No LEAN case created. DND: 10-27-2023. TC due date: 11-10-2023. Resolution due date: 01-25-2024 Submitted request for claim filing on 10-29-2023. Case ongoing.

ESCALATION Dispute ID 10928335- Escalation received on 10-27-2023 with Incident #77495228 regarding Claim Update. As per review, Claim ID: 10928335 with 138 disputed transactions was already finalized cancelled as CH requested on 2023-07-28 via server_api Service. No CB filed. Two Full merchant credits were observed as follows: Transaction ID: 92680670610 $40.00 on 2023-07-06 Transaction ID: 92569415269 $30.00 on 2023-06-08 No CB filed. Final Resolution Letter sent on 2023-07-28 via ZD#:72010847. Case closed.

ESCALATION Dispute ID 11869181- Escalation received on 10-27-2023 with Incident #77488019 regarding Recategorization. As per Ticket #77488019, member reached out to us via phone to change their dispute category from Merchandise Was Returned to Unauthorized Transaction. CB was filed prior the recategorization. This dispute type does not qualify for Provisional Credit. New DND: 2023-10-27. Resolution due date on 2023-12-24. Case ongoing.

ESCALATION Dispute ID 11620172. Received escalation for Final Credit Not Issued on 10-25-2023 via ZD #77348826. CH claimed (1) Kennywood Stratwood transaction amounting to $59.99. As per review, claim was finalized as "Approved" due to full merchant credit on 2023-10-08 with transaction ID: 97955979826 amounting to $59.99. No CB filed. TC issued on 2023-10-02 via ZD#:76010114 was reversed on 2023-10-23. Final Resolution Letter sent on 2023-10-23 via ZD#: 77234882. Case closed.

ESCALATION Dispute ID 11653474 - Escalation received on 10-24-2023 with Incident #77308747 regarding Claim Update. As per review, claim was already finalized as "Denied". No merchant credit. No CB filed. Claim was Closed Before PC Deadline hence, no refund. Final letter sent under Incident #76133885 on 2023-10-04. Case closed.

ESCALATION Dispute ID 11838946. Received escalation for Adjustment Concern on 10-26-2023 via ZD #77427548. CH claimed (3) 7 Eleven transactions amounting to $18.96. As per review, claim was finalized as "Approved/Error Found". No merchant credit. No CB filed. This is an automated dispute. No provisional credit needed. It was observed that on 2023-10-25, there were series of credits issued to CH, $5.00, $10.00 and $3.96, hence, CH obtained the full amount of the disputed transactions. No further actions taken. Final Resolution Letter sent on 2023-10-25 via ZD#: 77377703. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 10-26-2023 with Incident #77406590. As per review, member requested to file a claim against Cash App as Transfer Not Received by Recipient amounting to $69.00 with transaction ID: 940085307. DND: 10-26-2023. TC due date: 11-09-2023. Resolution due date: 12-10-2023. Submitted request for claim filing on 10-29-2023. No LEAN case created. Case ongoing. ..

ESCALATION Dispute ID 11734286. Received escalation for Final Credit Not Issued on 10-23-2023 via ZD #77211663. CH claimed (1) Walmart.com 702 Sw 8 transaction amounting to $40.61. As per review, claim was finalized as "Approved" due to full merchant credit via transaction ID: 075380580 amounting to $40.61 on 2023-10-06. No CB filed. This dispute type does not qualify for Provisional Credit. Final letter was sent on 2023-10-18 via ZD #76941237. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 10-25-2023 with Incident #77345969. As per review, member requested to file a claim against Direct Debit: Comfyshort, Iat Paypal as Goods or Services Not as Described amounting to $108.90 with transaction ID: 984488012. No LEAN case created. DND: 10-25-2023. TC due date: 11-08-2023. Resolution due date: 01-23-2024. Submitted request for claim filing on 10-29-2023. Case ongoing.

ESCALATION Dispute ID: 10883007-void. Escalation for Claim Filing received on 10-23-2023 with Incident #77230386. As per review, claim went stale against Cash App as Unauthorized Transaction amounting to $100.00 with transaction ID: 94751115910. No LEAN case created. DND: 10-23-2023. TC due date: 11-06-2023. Resolution due date: 01-21-2024. Submitted request for claim filing on 10-29-2023. Case ongoing.

ESCALATION Dispute ID: 11396453-void. Escalation for Claim Filing received on 10-25-2023 with Incident #74788665. As per review, requested transaction was already filed under LEAN Case ID: 55234384. Decision: Denied. No CB filed. Final letter sent with ZD Ticket#75035695. Case closed.

ESCALATION Dispute ID: 11019230-void. Escalation for Claim Filing received on 10-26-2023 with Incident #77183917. As per review, requested transaction was already filed under LEAN Case ID: 55238647. DND: 2023-08-05. Claim was closed as "Denied" and Final letter was sent via ZD#: 77265211. No further action needed. Case closed. -==-=--=-=-=

ESCALATION Dispute ID 11370240 - Escalation received on 10-31-2023 with Incident #77741548 regarding Recategorization. As per Ticket #77741548, member reached out to us via phone to change their dispute category from Goods services not as described to Unauthorized Transaction. New DND: 2023-10-31. TC eligible and TC Deadline on 2023-11-14. Resolution Deadline on 2024-01-29. CB filed prior recat request. Case ongoing.

ESCALATION Dispute ID: 11795185. Escalation for Claim Filing/ Reopen Closed Dispute received on 10-31-2023 with Incident #77744670. As per review, CH to reopen a claim the he accidentally cancelled. However, It was observed that there was a branch claim ID: 11795185-R1 created already. No further action needed. Case closed.

ESCALATION DISPUTE ID: 11687232. Claim Cancellation for Transaction ID: 9893249891 on 10-31-2023 with ZD#77745308 for Reg Z - Non-Receipt of Goods or Services amounting to $70.16 with Amazon via server_api Service. As per scrutiny, DND: 2023-10-08. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. VROL#2373776333 recalled on 11-01-2023. No merchant credit. Sent Final Resolution letter on 2023-10-31 via ZD#77745309. Case Closed.

ESCALATION Dispute ID 11780705. Received escalation for Adjustment Concern on 10-31-2023 via ZD #77744740. CH claimed (1) My Wireless transaction amounting to $710.00. As per review, claim was finalized as "Approved" due to full merchant credit on 2023-10-14 amounting to $710.00 via transaction ID: 9915081066. No CB filed. Final Resolution Letter sent on 2023-10-20 via ZD#:77097397. Case closed.

ESCALATION DISPUTE ID: 11796004. Claim Cancellation for Transaction ID's: 080216618 and 080216617 on 10-31-2023 with ZD#77745364 for Reg E Unauthorized Transaction amounting to $41.66 with Unknown Merchant. As per scrutiny, DND: 2023-10-19. Claim was finalized as "Pending Close". TC issued on 2023-10-19 via ZD#: 77006348 will be reversed on 2023-11-07. VROL Star Number: 23102300008824 cannot be recalled. No merchant credit. Sent Final Resolution letter on 2023-10-31 via ZD#77745365. Case Closed.

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ESCALATION Dispute ID 10970927. Received escalation for Adjustment Concern on 11-01-2023 via ZD #77773524. CH claimed (1) Reg E - Incorrect Amount Charged amounting to $2,313.00. As per review, claim was finalized as "Approved/Error Found". Based on final letter ZD#:76797819 sent on 2023-10-15, the disputed amount was updated to $1,513.00 (referenced from VISA VROL#2357196839), hence the Provisional Credit reversed on 2023-10-15 was initiated and then updated to $1,513.00 in which it was posted and given to CH. Therefore, no adjustments are to be initiated. No further actions taken. Case closed.

ESCALATION DISPUTE ID:11497709. Escalation for Adjustment Concern received on 2023-11-01 via ZD#77787711. As per review, CH stated that the dispute that was approved but she never received the credit. However it was observed that there were three (3) merchant credits with transaction # 97894960114 dated 2023-09-26 amounting to $295.41,transaction # 97866596755 dated 2023-09-20 amounting to 8.62 and transaction # 97866596750 dated 2023-09-20 amounting to 12.48. PVC issued on was issued on 2023-09-19 amounting to $316.51 and $302.61. Sent Provisional Credit Letter on 2023-09-19 via ZD#75259324. Therefore, no adjustment needed to perform. Sent Final Resolution Letters via ZD#'s: 77141647 and 77141644. Case closed.

ESCALATION Dispute ID: 11704282-R4 - Escalation received on 11-01-2023 with Incident #77798511 regarding Recategorization. As per Ticket #77798511, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Credit/Refund not posted. Upon review, it was observed that the 11704282-R4 has been closed already however there was a 11704282-R5 created which is still under dispute type Unauthorized Transaction, hence, initiated recategorization for 11704282-R5 to Credit/Refund not posted. DND: 2023-11-01. This dispute type does not qualify for Provisional Credit. Resolution due date on 2023-12-29. Case ongoing.

ESCALATION Dispute ID 11918333 - Escalation received on 11-01-2023 with Incident #77808040 regarding Recategorization. As per Ticket #77808040, member reached out to us via phone to change their dispute category from Unauthorized transaction to Non receipt of goods or services. DND: 2023-11-01. This is an automated dispute. No provisional credit needed. Resolution due date on 2024-01-30. Case ongoing.

ESCALATION DISPUTE ID: 11897554. Claim Cancellation for Transaction ID: 98045135371 on 11-01-2023 with ZD#77818715 for Reg Z - Non-Receipt of Goods or Services amounting to $41.11 with Poshmark via server_api Service. As per scrutiny, DND: 2023-10-30. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. VROL#5308994607 recalled on 11-02-2023. No merchant credit. Sent Final Resolution letter on 2023-11-01 via ZD#77818709. Case Closed.

ESCALATION Dispute ID 11881482. Escalation received on 11-01-2023 with Incident #77817551 regarding Recategorization. As per Ticket #77817551, member reached out to us via phone to change their dispute category from Unauthorized transaction to Credit not posted. However, unable to re-categorize as the claim was already finalized as "Denied". There were other branch Dispute ID's: 11881482-R1 and 11881482-R2 however these claims were also already closed as "Denied". Root Claim ID: 11881482 final letter was sent on 2023-10-29 via ZD #77582161. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 11-01-2023 with Incident #77821629. As per review, member requested to file a claim against Direct Debit Atlas as Unauthorized External Transfer. However, a claim ID 11921174 was already filed. Dispute Notification Date on 2023-11-01. This is an automated dispute. No provisional credit needed. Resolution Deadline on 2023-12-16 amounting to $17.98. No merchant credit. No CB filed. Case ongoing.

ESCALATION Dispute ID 11753089-R1. Escalation received on 11-01-2023 with Incident #77823451 regarding Recategorization. As per Ticket #77823451, member reached out to us via live chat to change their dispute category from Unauthorized transaction to Merchandise returned. However, 11753089-R1 was already recategorized to the desired dispute type hence, no further actions taken. Case closed.

ESCALATION Dispute ID 11150090. Escalation received on 11-01-2023 with Incident #77798653 regarding Recategorization. As per Ticket #77798653, member reached out to us via phone to change their dispute category from Transaction was cancelled to Unauthorized Transaction. However, Dispute ID: 11150090 has been closed already. Moreover, there was a branch ID: 11150090-R1 created and upon review the dispute type is already under Unauthorized Transaction hence, no recategorization initiated. No further actions taken. Case ongoing.

ESCALATION Dispute ID 11157738 - Escalation received on 10-27-2023 with Incident #77469758 regarding Claim Update. As per review, Intake pointed out to educate CH about the claim wherein the claim was approved and amount has been credited for ACH - Debit Unauthorized Transaction amounting to $25.05. No CB filed. No merchant credit. The disputed amount was credited on 2023-08-19 with Final Resolution Letter sent on 2023-08-19 via ZD#: 73363514. Case closed.

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ESCALATION Dispute ID 11511293. Received escalation for Adjustment Concern on 10-31-2023 via ZD #77741768. CH claimed (1) ACH - Debit transaction amounting to $50.00. As per review, claim was finalized as "Approved/Error Found". No merchant credit. No CB filed. It was observed that the $50.00 was given and then taken back hence initiated manual adjustment (bc) code amounting to $50.00. Manual letter was sent on 11-03-2023 via ZD #77741768. Case closed.

ESCALATION Dispute ID 11842684 - Escalation received on 11-02-2023 with Incident #77858439 regarding Recategorization. As per Ticket #77858439, member reached out to us via chat to change their dispute category from Non receipt of goods or services to Credit not posted. New DND: 2023-11-02. TC due date on 2023-11-16. Resolution due date on 2024-01-31. Case ongoing.

ESCALATION Dispute ID: 11019955-void. Escalation for Claim Filing received on 11-02-2023 with Incident #77850729. As per review, claim went stale. Therefore submitted request for Manual Claim Filing on 11-03-2023. No LEAN cases created for ATM Withdrawal with transaction ID: 01068119134 amounting to $43.50. Case ongoing.

ESCALATION Dispute ID 11893234. Received escalation for Adjustment Concern on 11-02-2023 via ZD #77866272. CH claimed (1) ACH - Debit transaction amounting to $100.19. As per review, claim was finalized as "Approved/Error Found". No merchant credit. No CB filed. It was observed that the $100.19 was not given and hence, initiated manual adjustment (bc) code amounting to $100.19. Sent Manual letter to CH via ZD#:77866272 on 11-03-2023. Case closed.

ESCALATION DISPUTE ID: 11795438. Claim Cancellation for Transaction ID: 91326090517 on 11-02-2023 with ZD#77868140 for Credit Non-Receipt of Goods or Services amounting to $34.98. As per scrutiny, DND: 2023-10-19. As per ZD#:77868140 CH requested to cancel the dispute as the merchandise was received. Therefore, initiated cancellation of the claim and finalized the claim as "Cancel". This dispute type does not qualify for Provisional Credit. No merchant credit. VROL#5303031605 cannot be recalled due to declined by acq. Final Resolution Letter sent on 2023-11-02 via ZD#:77907313. Case closed.

ESCALATION DISPUTE ID: 11902944. Claim Cancellation for Transaction ID: 93125814168 on 11-02-2023 with ZD#77878695 for Credit Non-Receipt of Goods or Services amounting to $28.99. As per scrutiny, DND: 2023-10-30. CH wanted to cancel the claim however, claim was already closed as "Approved" which was automatically decisioned at 2023-11-02 13:43:26. This is an automated dispute. No provisional credit needed. No CB filed. Final Resolution Letter sent on 2023-11-02 via ZD#:77882395. Case closed.

ESCALATION DISPUTE ID 11931068. Escalation for Remove Transaction received on 11-02-2023 via ZD #77885644. As per review, CH requested to remove one transaction fom the claim. Ch wanted to retain transaction ID: 95175608932 with Amzn Mktp Us*Kr1 Q93 amounting to $42.64 and remove the Amazon transaction ID: 95158047137 amounting to $124.84. The requested transaction was successfully removed on 11-03-2023. No TC issued. No merchant credit. Final letter sent on 11-03-2023 via ZD #77885644. No CB initiated. Remaining transaction is eligible for TC. Case closed.

ESCALATION Dispute ID 11672314. Received escalation for Adjustment Concern on 11-02-2023 via ZD #77885375. CH claimed (62) UT Debit transactions amounting to $124.00. As per review, claim was finalized as both "Approved/Error Found" and Full merchant credits. It was observed that there were 42 transactions with merchant credit hence according to Galileo there were 42 adjustments of $2.00 since there were issuance of PVC on 2023-10-29 which was reversed due to 42 out of 63 transactions had merchant credit. No adjustments are to be initiated. Final Resolution Letters on 2023-10-29 via ZD#'s: 77586286 and 77586287. Case closed.

ESCALATION Dispute ID: 10543349-void. Escalation for Claim Filing/ Reopen Closed Dispute received on 11-02-2023 with Incident #77882539. As per review, requested transactions were already filed under LEAN case number: 55232768. Claim was closed as "Denied". DND: 2023-06-22. Dispute Type: Debit UT / Reg-E. CH claimed 2 Debit UT POS from Baroda amounting to $29.38. Final letter sent ZD#73486141. Case closed.

ESCALATION Dispute ID 11784591-R1. Escalation received on 11-02-2023 with Incident #77889555 regarding Recategorization. As per Ticket #77889555, member reached out to us via phone to change their dispute category from Duplicate charge to Non receipt of goods and services. However, Upon review, the claim was already recategorized to Non-Receipt of Goods or Services on 2023-11-02 by prior analyst, therefore, no actions taken on the account. Rebuttal State is open. No CB filed. This dispute type does not qualify for Provisional Credit. Case closed.

ESCALATION DISPUTE ID: 11842054. Claim Cancellation for Transaction ID: 9930370052 on 11-02-2023 with ZD#77897693 for Non Reg E - Non-Receipt of Goods or Services amounting to $32.49 with Sp Hismile Us via server_api Service. As per scrutiny, DND: 2023-10-24. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. VROL#5305224288 recalled on 11-03-2023. No merchant credit. Sent Final Resolution letter on 2023-11-02 via ZD#77897692. Case Closed.

ESCALATION Dispute ID 11916859- Escalation received on 11-02-2023 with Incident #77855081 regarding Claim Update. As per review, Intake indicated "Transaction was already settled in ledger but in dispute transactions was showing pending." Upon checking, the dispute ID is already confirmed. Dispute State is Open. Dispute Notification Date on 2023-11-01. TC eligible and deadline on 2023-11-15. Resolution Deadline on 2023-12-16 for 4 transactions with multiple merchants amounting to $612.26 as Debit- Unauthorized Transaction. No CB filed. No merchant credit. Case onogoing.

ESCALATION DISPUTE ID: 11702647. Claim Cancellation for Transaction ID: 072889153 on 11-02-2023 with ZD#77901243 for Non Reg E - Non-Receipt of Goods or Services amounting to $51.00 with Speedway via server_api Service. As per scrutiny, DND: 2023-10-09. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. Star Case ID#23101100001380 cannot be recalled. No merchant credit. Sent Final Resolution letter on 2023-11-02 via ZD#77901244. Case Closed.

ESCALATION Dispute ID 11130090. Received escalation for Final Credit Not Issued on 11-02-2023 via ZD #77901490. CH claimed (1) Smart Pay Q1 W Simpl transaction as Transaction Was Cancelled amounting to $36.73. As per review, claim was finalized as "Approved/Error Found" due to Pre-Arbitration No response after 7 days as on 2023-10-31. However, it was observed that the PC issued on 2023-08-24 was reversed on 2023-11-02 and there was no credit posted for the CH hence, initiated manual adjustment via VISA (h) code amounting to $36.73 on 11-03-2023. Sent manual final notice letter via ZD#:77901490 on 11-03-2023. Case closed.

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ESCALATION DISPUTE ID: 11881930. Claim Cancellation for Transaction ID: 41594180750 on 10-31-2023 with ZD#77732919 for ACH - Debit Reg E - Transfer Not Received By Recipient amounting to $200.00 with Direct Debit Capital. As per scrutiny, DND: 2023-10-28. The claim was already closed as "Approved" on 2023-11-03. Claim was Closed Before PC Deadline. No merchant credit. No CB filed. Final Resolution Letter sent on 2023-11-03 via ZD#:77947749. Case closed.

ESCALATION Dispute ID 11823941. Received escalation for Adjustment Concern/ TC issuance discrepancy on 11-02-2023 via ZD #77898935. CH claimed (4) Debit- Unauthorized Transaction amounting to $239.98. As per review, Dispute State is still open. CH claimed that he only got $144.41 worth of TC and that $95.57 was not issued to them. Upon further review in Galileo, it was confirmed that $95.57 was not issued or did not reflect on out end for Sp Americaneagle Raa transaction ID: 91352464770, therefore, issued TC code via manual adjustment. CB were filed and No merchant credit observed. Sent manual letter for TC issuance via ZD#:77898935 on 11-04-2023. Case ongoing.

ESCALATION DISPUTE ID: 11707664. Claim Cancellation for Transaction ID: 076010182 on 11-03-2023 with ZD#77920918 for Reg E - Duplicate Charge amounting to $69.99 with Apple Com. As per scrutiny, DND: 2023-10-09. The claim was finalized as "Pending Close". TC issued on 2023-10-14 via ZD#:76766804 will be reversed on 2023-11-10. Star Case ID: 23110300000031 cannot be recalled. Final Resolution Letter sent on 2023-11-03 via ZD#:77920917. Case closed.

ESCALATION Dispute ID 11929144-void - Escalation received on 11-03-2023 with Incident #77923120 regarding Recategorization. As per review, CH stated that the final charge was $98.12 not $196.13 and Intake stated that mm wants to change the disputed transaction. However, upon further checking, the disputed transaction was closed voided due to status as Expired on 2023-11-03 11:19:31with transaction ID: 1433059645. Hence, No further actions needed. Case closed.

ESCALATION Dispute ID 11415235. Received escalation for Final Credit Not Issued on 11-03-2023 via ZD #77925456. CH claimed (1) Reg E - Credit Not Posted transaction amounting to $150.80 with Aelfric Eden. As per review, claim was finalized as "Approved/Error Found" due to Consumer Dispute - Pre-Arb Response Accepted Full by Acquirer via VROL#2368862962. Upon further checking, TC issued on 2023-09-17 was reversed on 2023-11-03 however, Final Adjustment amounting to $150.80 was not posted, hence, initiated manual adjustment through VISA (h) code amounting to $150.80. No merchant credit. Sent manual final notice letter via ZD#:77925456 on 11-04-2023. Case closed.

ESCALATION Dispute ID 11895608. Escalation received on 11-03-2023 with Incident #77927207 regarding Recategorization. As per Ticket #77927207, member reached out to us via phone to change their dispute category from Incorrect Amount Charge to Transaction Cancelled. However, unable to re-categorize as the claim was already finalized as "Denied". Branch Claim ID: 11895608-R1 was also observed however, this too has been finalized already as "Denied" hence, no further actions taken. Case closed.

ESCALATION DISPUTE ID: 11885277. Claim Cancellation for Transaction ID's: 93137226233 and 93135502471 on 11-03-2023 with ZD#77942420 for Reg E - Unauthorized Transaction amounting to $187.06. As per scrutiny, DND: 2023-10-29. The claim was finalized as "Pending Close". TC issued on 2023-10-29 via ZD#:77602026 will be reversed on 2023-11-10. VROL#'s: 5307472488 and 5307472489 recalled on 11-04-2023. Final Resolution Letter sent on 2023-11-03 via ZD#:77942419. Case closed.

ESCALATION DISPUTE ID: 11752593. Claim Cancellation for Transaction ID: 9893855749 on 11-03-2023 with ZD#77944070 for Reg Z - Non-Receipt of Goods or Services amounting to $52.40 via server_api Service. As per scrutiny, DND: 2023-10-14. The claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. No merchant credit. VROL#:5301611943 recalled on 11-04-2023. Final Resolution Letter sent on 2023-11-03 via ZD#:77944071. Case closed.

ESCALATION DISPUTE ID: 11725995. Claim Cancellation for Transaction ID: 95085461041 on 11-03-2023 with ZD#77939618 for Reg E - Duplicate Charge amounting to $439.01. As per scrutiny, RND: 2023-11-03. Intake stated "mm ci to cancel his rebuttal that he filed" Upon checking the dispute, the root claim ID 11725995 was already closed and R1 was created and R1 was requested to be cancelled, therefore, initiated cancellation of 11725995-R1 as per CH request and Intake information. No CB filed. No merchant credit. No TC issued. Finalized claim as "Cancel". Sent Final Resolution Letter on 2023-11-03 via ZD#:77973439. Case closed.

ESCALATION DISPUTE ID: 11760270. Claim Cancellation for Transaction ID: 9871687754 on 11-03-2023 with ZD#77947304 for Non Reg E - Goods/Services Not As Described amounting to $61.14 via server_api Service. As per scrutiny, DND: 2023-10-15. The claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. No merchant credit. VROL#:5310323868 recalled on 11-04-2023. Final Resolution Letter sent on 2023-11-03 via ZD#:77947305. Case closed.

ESCALATION DISPUTE ID: 11895072. Claim Cancellation for Transaction ID: 97562844647 on 11-03-2023 with ZD#77952135 for Reg Z - Transaction Was Cancelled amounting to $354.83 via server_api Service. As per scrutiny, DND: 2023-10-30. The claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. No merchant credit. VROL#:5308676171 recalled on 11-04-2023. Final Resolution Letter sent on 2023-11-03 via ZD#:77952134. Case closed.

ESCALATION Dispute ID 11899798 - Escalation received on 11-03-2023 with Incident #77954676 regarding Claim Update. As per review, CH was inquiring about why the TC is taking too long. Intake provided details about the TF and eligibility. Dispute State is open and Dispute Notification Date on 2023-10-30 for 3 transactions amounting to $551.26. Provisional Credit Deadline on 2023-11-13 and Resolution Deadline on 2024-01-28. No TC issued, No CB filed. No merchant credit. No capability to expedite TCissuance. No further actions taken. Case ongoing.

ESCALATION DISPUTE ID: 11903250. Claim Cancellation for Transaction ID: 91418121703 on 11-03-2023 with ZD#77964790 for Reg E - Transaction Was Cancelled amounting to $35.55 via server_api Service. As per scrutiny, DND: 2023-10-30. The claim was finalized as "Pending Close". TC issued on 2023-11-02 via ZD#:77847205 will be reversed on 2023-11-10. No merchant credit. VROL#:5309659590 recalled on 11-04-2023. Final Resolution Letter sent on 2023-11-03 via ZD#:77964791. Case closed.

ESCALATION DISPUTE ID: 11897808. Claim Cancellation for Transaction ID: 98055190746 on 11-03-2023 with ZD#77965354 for Non Reg E - Non-Receipt of Goods or Services amounting to $233.70 via server_api Service. As per scrutiny, DND: 2023-10-30. The claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. No merchant credit. VROL#:5309025800 recalled on 11-04-2023. Final Resolution Letter sent on 2023-11-03 via ZD#:77965355. Case closed.

ESCALATION Dispute ID 11677338-R3 - Escalation received on 11-03-2023 with Incident #77967755 regarding Recategorization. As per Ticket #77967755, member reached out to us via phone to change their dispute category from Unauthorized transaction to Non Receipt of Goods/Services. RND: 2023-11-03. This dispute type does not qualify for Provisional Credit. Resolution due date on 2024-02-01. Case ongoing. =------------------------------------

ESCALATION DISPUTE ID: 11876108. Claim Cancellation for Transaction ID: 91403085629 on 11-04-2023 with ZD#77981793 for Reg E - Incorrect Amount Charged amounting to $28.00 via server_api Service. As per scrutiny, DND: 2023-10-27. The claim was finalized as "Pending Close". TC issued on 2023-11-03 via ZD#:77917253 will be reversed on 2023-11-10. No merchant credit. VROL#:5310287705 recalled on 11-05-2023. Final Resolution Letter sent on 2023-11-04 via ZD#:77981794. Case closed.

ESCALATION Dispute ID: 11561550. Escalation for Claim Filing/ Reopen Cancelled Dispute received on 11-04-2023 with Incident #77981470. As per review, member requested to reopen a previously withdrawn the dispute for Uber Trip amounting to $40.64 with transaction ID: 91263899656. DND: 11-04-2023. TC due date: 11-17-2023 . Resolution due date: 02-02-2024. Submitted request for claim filing on 11-05-2023. Case ongoing.

ESCALATION Dispute ID 11735603-R2 - Escalation received on 11-04-2023 with Incident #77979673 regarding Recategorization. As per Ticket #77979673, member reached out to us via chat to change their dispute category from Duplicate charge to Unauthorized transaction. RND: 2023-11-04. This dispute type does not qualify for Provisional Credit. Resolution due date on 2024-01-01. Case ongoing.

ESCALATION Dispute ID 11467731. Received escalation for Final Credit Not Issued on 11-04-2023 via ZD #77983879. CH claimed (1) Reg E - Paid for Goods/Services By Other Means amounting to $254.84. As per review, claim was finalized as "Approved" due to VROL#5300470433 outcome as "Acq accepted". As per review, TC was issued on 2023-09-23 via ZD#75468692 and was reversed on 2023-11-02 however, there was reflection of full amount as per Galileo, therefore, initiated manual adjustment via VISA (h) amounting to $254.84 on 11-05-2023. Sent Manual Final Resolution letter via ZD#:77983879 on 11-05-2023. Case closed.

ESCALATION Dispute ID 11599623. Received escalation for Adjustment Concern on 11-04-2023 via ZD #77771507. CH claimed (1) Select Management Re transaction amounting to $79.50. As per review, claim was finalized as "Approved/Error Found". CH mentioned in Penny that the correct amount that should have been charged was the amount $75.50. When the claim was approved, credit was given to CH amounting to $4.00 which is the difference between the disputed amount and the correct amount, therefore, no adjustments to be initiated. Final Resolution Letter sent on 2023-09-30 via ZD# 75940040. Case closed.

ESCALATION Dispute ID 11947614- Escalation received on 11-04-2023 with Incident #77985066 regarding Recategorization. As per Ticket #77985066, member reached out to us via phone to change their dispute category from Duplicate charge to Goods and Services Not as Described. DND: 2023-11-04. This dispute type does not qualify for Provisional Credit. Resolution due date on 2024-02-02. Case ongoing.

ESCALATION Dispute ID: 11733384. Escalation for Claim Filing/ Reopen Closed Dispute received on 11-04-2023 with Incident #77990841. As per review, member requested to Reopen Closed Dispute Request as mm cancelled the dispute by mistake. Upon review, Rebuttal State: Open with Claim ID: 11733384-R1 was already created with Non-Receipt of Goods or Services as dispute type, hence, no actions further taken. Case ongoing.

ESCALATION DISPUTE ID: 11949342. Claim Cancellation for Transaction ID: 086348863 on 11-04-2023 with ZD#77995722 for Reg E - Unauthorized Transaction amounting to $38.18 with Star Settlement Targ. As per scrutiny, DND: 2023-11-04. CH to cancel the claim as "onset of the call the money was returned back in the account , and we just finished the dispute process". Therefore, initiated cancellation of claim and finalized the claim as "Pending Close". TC issued on 2023-11-04 via ZD#: 77996036 will be reversed on 2023-11-10. No merchant credit. No CB filed. Sent Final Resolution Letter on 2023-11-05 via ZD#:78021385. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 11-04-2023 with Incident #77996724. As per review, requested transaction was already filed under Dispute ID:11949551. Dispute Notification Date on 2023-11-04. This dispute type does not qualify for Provisional Credit. Resolution Deadline on 2024-01-01 for Apple Com Us amounting to $113.94 transaction ID: 91414580367. No CB filed. No merchant credit. Case ongoing.

ESCALATION DISPUTE ID: 11847675. Claim Cancellation for Transaction ID: 94462102780 on 11-04-2023 with ZD#78007041 for Reg E - Credit Not Posted amounting to $61.50. As per scrutiny, DND: 2023-10-24. CH mentioned that they "want to cancel the dispute because the merchant agreed on processing refund". Therefore, initiated cancellation of claim and finalized the claim as "Cancel". No merchant credit. No CB filed. Ineligible for TC. Final Resolution Letter sent on 2023-11-05 via ZD#:78021675. Case closed.

ESCALATION DISPUTE ID: 11847666. Claim Cancellation for Transaction ID: 94419361858 on 11-04-2023 with ZD#78007041 for Reg E - Credit Not Posted amounting to $376.59. As per scrutiny, DND: 2023-10-24. CH mentioned that they "want to cancel the dispute because the merchant agreed on processing refund". Therefore, initiated cancellation of claim and finalized the claim as "Cancel". Partial merchant credit observed amounting to $103.62 on 2023-05-27. No CB filed. Ineligible for TC. Final Resolution Letter sent on 2023-11-05 via ZD#:78021742. Case closed.

ESCALATION DISPUTE ID: 11847654. Claim Cancellation for Transaction ID: 94405956788 on 11-04-2023 with ZD#78007041 for Reg E - Credit Not Posted amounting to $483.29. As per scrutiny, DND: 2023-10-24. CH mentioned that they "want to cancel the dispute because the merchant agreed on processing refund". Therefore, initiated cancellation of claim and finalized the claim as "Cancel". No merchant credit observed. No CB filed. Ineligible for TC. Final Resolution Letter sent on 2023-11-05 via ZD#:78021772. Case closed.

ESCALATION DISPUTE ID: 11916661. Claim Cancellation for Transaction ID: 98071311345 on 11-04-2023 with ZD#78009202 for Reg Z - Unauthorized Transaction amounting to $108.66 with T-Mobile via server_api Service. As per scrutiny, DND: 2023-11-02. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. VROL#:5310728333 recalled on 11-05-2023. No merchant credit. Final Resolution Letter sent on 2023-11-04 via ZD#:78009203. Case closed.

ESCALATION DISPUTE ID: 11909779. Claim Cancellation for Transaction ID: 91421809171 on 11-04-2023 with ZD#78009520 for Reg E - Incorrect Amount Charged amounting to $70.00. As per scrutiny, DND: 2023-10-31. CH requested to cancel the claim since based on mm that she did not file the dispute for that transaction// requested to cancel the claim". Therefore, initiated cancellation of claim and finalized the claim as "Pending Close". TC issued on 2023-11-02 via ZD#: 77904746 by prior analyst will be reversed on 2023-11-10. No merchant credit. No CB filed. Final Resolution Letter sent on 2023-11-05 via ZD#:78021921. Case closed.

ESCALATION DISPUTE ID: 11849483. Claim Cancellation for Transaction ID: 93093370400 on 11-04-2023 with ZD#78011049 for Non Reg E - Non-Receipt of Goods or Services amounting to $89.96 with Bnfts via server_api Service. As per scrutiny, DND: 2023-10-25. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. VROL#:5305582525 recalled on 11-05-2023. Full merchant credit was observed amounting to $89.96 with transaction ID: 93159598016 on 2023-11-02. Final Resolution Letter sent on 2023-11-04 via ZD#:78011042. Case closed.

ESCALATION DISPUTE ID: 11601719. Claim Cancellation for Transaction ID: 9852324358 on 11-04-2023 with ZD#78014281 for Non Reg E - Goods/Services Not As Described amounting to $33.43 with Subway via server_api Service. As per scrutiny, DND: 2023-09-28. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. VROL#:5300416435 outcome on 11/04/23 02:20 AM was Acq accepted and then later at 2023-11-04 | 18:18:13 the claim was cancelled, therefore, initiated manual adjustment via VISA (h) for amounting to $33.43 as VISA outcome came first before the cancellation request. No merchant credit. Sent Manual Resolution Letter via ZD#:78014281 on 11-05-2023. Case closed. 0-------------------------=-----------

ESCALATION Dispute ID 10880213. Received escalation for Final Credit Not Issued on 11-04-2023 via ZD #77996615. CH claimed (1) Atm Withdrawal transaction amounting to $400.00. As per review, claim was finalized as "Approved/Error Found". However, Star Case ID:23090600001340 is still ongoing. Claim was for post-monitoring. No access to Star Chargeback. No adjustments to be initiate. Case closed.

ESCALATION DISPUTE ID: 11952684. Claim Cancellation for Transaction ID's: 9942180429, 9949563817 and 9993543016 with ZD#78014129 on 11-04-2023 for Reg E - Unauthorized Transaction amounting to $53.34. As per scrutiny, DND: 2023-11-04. CH requested to cancel the claim with Intake notes: "claim need to be cancelled because it stated "wants to cancel the dispute as she mentioned her daughter made the transaction". Therefore, initiated cancellation of claim and finalized the claim as "Pending Close". VROL#'s: 5311830473, 5311830474 and 5311830472 recalled on 11-08-2023. TC issued on 2023-11-06 via ZD#: 78125826 by prior analyst will be reversed on 2023-11-14. No merchant credit. Final Resolution Letter sent on 2023-11-07 via ZD#:78188863. Case closed.

ESCALATION Dispute ID 11564095. Received escalation for Final Credit Not Issued on 11-05-2023 via ZD #78039078. CH claimed (2) Days Inns Daystop transactions amounting to $173.54. As per review, claim was finalized as "Denied and Approved". Transaction ID: 97889336857 received full merchant credit on 2023-09-26 amounting to $86.77 with transaction ID: 97897655302 hence being approved, on the other hand the transaction ID: 97889336852 was denied due to CB lost as per issuer liability via VROL#: 2374544319. hence the denial of the transaction. One TC issued on 2023-09-26 was reversed due to the full merchant credit and the other transaction that has been denied was also reversed. Therefore, no adjustments needed to be initiated. Final resolution letters were sent on 2023-10-29 via ZD#'s: 77618193 and 77618196. Case closed.

ESCALATION Dispute ID 11928866 - Escalation received on 11-05-2023 with Incident #78050756 regarding Claim Update/ PVC eligibility. As per review, CH wanted to see if they could expedite the process and would like to issued (TC) it to his account by tomorrow for 18 UT transactions amounting to $684.00. Dispute State is open and no assigned analyst yet. However, we could not expedite the process of TC issuance. Dispute Notification Date on 2023-11-02. Provisional Credit Deadline on 2023-11-16 and Resolution Deadline on 2024-01-31. No CB filed. Full merchant credits were observed on 2023-11-01 with transaction ID's: 95175941393, 95175941397 and 95175941402 amounting to $30.00, $40.00 and $20.00. Case ongoing.

ESCALATION Dispute ID 11930556. Received escalation for Final Credit Not Issued on 11-06-2023 via ZD #78065146. CH claimed (1)Atm Withdrawal transaction amounting to $300.00. As per review, claim was finalized as "Approved" due to Full merchant credit amounting to $300.00 on 2023-11-02 via transaction ID: 5175626618. No TC issued. No CB filed. Therefore, no adjustments are to be initiated. Final letter was sent on 2023-11-05 via ZD #78025308. Case closed.

ESCALATION Dispute ID 11878249- Escalation received on 11-06-2023 with Incident #78072113 regarding Recategorization. As per Ticket #78072113, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Duplicate Charge. However, Root Claim ID:11878249 was already closed, moreover, there were branch claim ID's created 11878249-R1 and 11878249-R2. 11878249-R1 is already closed but still under Unauthorized Transaction disputed type. 11878249-R2 is still open hence, changed dispute type from Unauthorized Transaction to Duplicate Charge as per CH request. RND: 2023-11-06. TC eligible and due date on 2023-11-20. Resolution due date on 2024-02-04. Case ongoing.

ESCALATION Dispute ID 11313998. Received escalation for Adjustment Concern on 11-06-2023 via ZD #78080115. CH claimed (1) Atm Withdrawal transaction amounting to $300.00. As per review, claim was finalized as "Approved" due to Star Case ID: 23090100000683 outcome as Chargeback Won. It was observed that TC was issued on 2023-09-01 via ZD#:74124277 and then reversed on 2023-10-12 via ZD#:76621514. CH was given $300.00 via transaction ID: 1584819414 on 2023-10-12 09:44:02. Therefore, no adjustments are to be initiated. CH already got the $300.00. No merchant credit. Final letter was sent on 2023-10-12 via ZD #76621514. Case closed.

ESCALATION DISPUTE ID: 11967030. Claim Cancellation for Transaction ID: 9987982876 with ZD#78093315 on 11-06-2023 for Non Reg E - Non-Receipt of Goods or Services amounting to $379.22. As per scrutiny, DND: 2023-11-06. "MM WANTS TO CANCEL A TRANSACTION BEC. HE ALREADY GOT THE MONEY". Therefore, initiated cancellation of claim and finalized the claim as "Cancel". No CB filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-07 via ZD#:78189775. Case closed.

ESCALATION DISPUTE ID: 11880116. Claim Cancellation for Transaction ID: 91403993635 with ZD#78102336 on 11-06-2023 for Reg Z - Non-Receipt of Goods or Services amounting to $52.99. As per scrutiny, DND: 2023-10-28. Intake stated that "mm wants to cancel the dispute because she didn't dispute the transaction and wants the money ro to be go back to his account". Therefore, initiated cancellation of claim and finalized the claim as "Cancel". VROL#:5307667078 recalled on 11-08-2023. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-07 via ZD#:78189884. Case closed.

ESCALATION Dispute ID 11634079. Received escalation for Adjustment Concern on 11-06-2023 via ZD #78104359. CH claimed (1) Reg E - Incorrect Amount Charged transaction amounting to $443.24. As per review, claim was finalized as "Approved" due to Cb won Acq accepted. According to VROL#:2370150630, the disputed amount of $294.51 was approved hence, the final credit issued on 2023-11-01 is accurate. TC issued on 2023-10-03 was reversed on 2023-11-01 and CH received $294.51 as the final disputed amount given, hence, no adjustments to be initiated. No merchant credit. Final letter was sent on 2023-11-01 via ZD #77837109. Case closed.

ESCALATION Dispute ID 11700680 - Escalation received on 11-06-2023 with Incident #78107637 regarding Recategorization. As per Ticket #78107637, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Incorrect Amount Charged. However, Dispute ID 11700680 was already closed and there were branch ID's: created: 11700680-R1 and 11700680-R2. 11700680-R1 was already closed and 11700680-R2 dispute state is open with the dispute type still Unauthorized Transaction, hence, initiated recategorization as per CH's request. RND: 2023-11-06. TC eligible and due date on 2023-11-20. Resolution due date on 2024-02-04. Case ongoing.

ESCALATION Dispute ID 11724219 - Escalation received on 11-06-2023 with Incident #78107637 regarding Recategorization. As per Ticket #78107637, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Incorrect Amount Charged. However, it was observed that the Root and branch Claim ID's are already under Incorrect Amount Charged, hence, no further actions taken. Case closed.

ESCALATION Dispute ID 11631207. Received escalation for Final Credit Not Issued on 11-07-2023 via ZD #78128510. CH claimed (1) Reg E - Paid for Goods/Services By Other Means amounting to $62.15. As per review, claim was finalized as "Approved" due to full merchant credit on 2023-10-02 amounting to $62.15 via transaction ID: 91302121166 therefore, TC issued on 2023-10-03 via ZD#:76089456 was reversed on 2023-11-07. CB filed with VROL#5302692069 and was transitioned by prior analyst via CB LOST. Final letter was sent on 2023-11-07 via ZD #78128188. Case closed.

ESCALATION Dispute ID 11749079- Escalation received on 11-07-2023 with Incident #78131564 regarding Recategorization. As per Ticket #78131564, member reached out to us via phone to change their dispute category from Merchandise Returned to Credit Not Posted. However, it was obsreved that Dispute ID 11749079 was already closed but there was a branch claim created under Dispute ID 11749079-1 which is already under Credit Not Posted dispute type, hence, no recategorization of the claim being initiated. Case ongoing.

ESCALATION Dispute ID: 11967179-void. Escalation for Claim Filing received on 11-07-2023 with Incident #78139570. As per review, member requested to Reopen Canceled/ Voided Claim with transaction ID: 68043667701 for Cricket Wrls amounting to $309.84 as Unauthorized Transaction. No LEAN case created. DND: 11-07-2023. TC due date: 11-21-2023. Resolution due date: 02-05-2024. Submitted request for claim filing on 11-08-2023. Case ongoing.

ESCALATION DISPUTE ID: 11868286. Claim Cancellation for Transaction ID: 0160894795 on 11-07-2023 with ZD#78139888 for Non Reg E - Non-Receipt of Goods or Services amounting to $412.00 with Alipayusinc. As per scrutiny, DND: 2023-10-27. Claim was finalized as "Cancel" via server_api Service. This dispute type does not qualify for Provisional Credit. Unable to recall Star Case ID: 23102800000002. No merchant credit. Sent Final Resolution letter on 2023-11-07 via ZD#78139887. Case Closed.

ESCALATION Dispute ID 11948942 - Escalation received on 11-07-2023 with Incident #78135721 regarding Recategorization. As per Ticket #78135721, member reached out to us via email to change their dispute category from Incorrect Amount Charged to Unauthorized Transaction. DND: 2023-11-04. TC due date on 2023-11-17 however, already issued on 2023-11-06 via ZD#:78125236. Resolution due date on 2024-02-02. Case ongoing.

ESCALATION Dispute ID 11607920. Escalation received on 11-07-2023 with Incident #78142762 regarding Recategorization. As per Ticket #78142762, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Non Receipts of Goods and Services. However, unable to re-categorize as the claim as both root and branch claim ID's: 11607920 and 11607920-R1 were already finalized as "Denied". Final letter from root claim was sent on 2023-10-16 via ZD #76868107. Case closed.

ESCALATION DISPUTE ID: 11935271. Claim Cancellation for Transaction ID: 68072884814 on 11-07-2023 with ZD#78145837 for Non Reg E - Non-Receipt of Goods or Services amounting to $59.12 with 7 Eleven. As per scrutiny, DND: 2023-11-03. Claim was finalized as "Cancel" via server_api Service. This dispute type does not qualify for Provisional Credit. VROL#: 5311126244 recalled on 11-08-2023. No merchant credit. Sent Final Resolution letter on 2023-11-07 via ZD#78145838. Case Closed.

ESCALATION Dispute ID 11823722- Escalation received on 11-07-2023 with Incident #78146475 regarding Recategorization. As per Ticket #78146475, member reached out to us via phone to change their dispute category from Non receipt of goods or services to Unauthorized Transaction. New DND: 2023-11-07. TC eligible and due date on 2023-12-06. Resolution due date on 2024-02-05. CB filed prior recategorization with VROL#:5304137309. Case ongoing.

ESCALATION DISPUTE ID: 11951458. Claim Cancellation for Transaction ID: 9963868408 on 11-07-2023 with ZD#78149912 for Non Reg E - Non-Receipt of Goods or Services amounting to $94.66 with Shein.com. As per scrutiny, DND: 2023-11-04. Claim was finalized as "Cancel" via server_api Service. This dispute type does not qualify for Provisional Credit. VROL#: 5311969255 recalled on 11-08-2023. No merchant credit. Sent Final Resolution letter on 2023-11-07 via ZD#78149913. Case Closed.

ESCALATION Dispute ID 11950533 - Escalation received on 11-07-2023 with Incident #78144638 regarding Claim Update. As per review, claim was already finalized as "Approved" due to two full merchant credits for Go Puffgopuff and Uber Trip via transaction ID's: 9995563428 and 9995563436 which both settled on 2023-11-05 amounting to $29.49 and $21.47. However, CH stated that the mechant credits were already received but CH the credit issue date is not showing. It shows on Inspector that on 2023-11-07 via ZD#:78129533 was already sent to CH. However, sent another final notice email via ZD#:78144638 to CH. Case closed.

ESCALATION DISPUTE ID: 11819228. Claim Cancellation for Transaction ID: 9940896085 on 11-07-2023 with ZD#78146344 for Non Reg E - Non-Receipt of Goods or Services amounting to $73.63 with Grubhubwingstop. As per scrutiny, DND: 2023-10-21. Claim was finalized as "Cancel" via server_api Service. This dispute type does not qualify for Provisional Credit. VROL#: 5304003775 recalled on 11-08-2023 by prior analyst. No merchant credit. Sent Final Resolution letter on 2023-11-07 via ZD#78146343. Case Closed.

ESCALATION DISPUTE ID: 11809803. Claim Cancellation for Transaction ID: 9932440910 on 11-07-2023 with ZD#78172058 for Non Reg E - Non-Receipt of Goods or Services amounting to $155.89 with Comcast Xfinity. As per scrutiny, DND: 2023-10-20. Claim was finalized as "Cancel" via server_api Service. This dispute type does not qualify for Provisional Credit. VROL#: 5303763151 recalled on 11-08-2023. No merchant credit. Sent Final Resolution letter on 2023-11-07 via ZD#78172059. Case Closed.

ESCALATION Dispute ID 11971382. Escalation received on 11-07-2023 with Incident #78173507 regarding Recategorization. As per Ticket #78173507, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Non-Receipt of Goods or Services. However, Root claim was already closed as "Denied". Branch claim ID: 11971382-R1 was created and the claim is already under Non-Receipt of Goods or Services dispute type hence no actions being performed on my end. Rebuttal Notification Date 2023-11-07. No CB filed. Rebuttal State open. This dispute type does not qualify for Provisional Credit. Case ongoing.

ESCALATION DISPUTE ID: 11954464. Claim Cancellation for Transaction ID: 95175584844 with ZD#78179277 on 11-07-2023 for Reg Z - Duplicate Charge amounting to $703.73 for Tt* Rent:Walters. As per scrutiny, DND: 2023-11-05. Intake stated that "mm want to cancel his claim so the merchant can refund him". Therefore, initiated cancellation of claim and finalized the claim as "Cancel". VROL#:5311797150 recalled on 11-08-2023. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-08 via ZD#:78193035. Case closed.

ESCALATION Dispute ID 11981677 - Escalation received on 11-07-2023 with Incident #78182214 regarding Recategorization. As per Ticket #78182214, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Duplicate charge. DND: 2023-11-07. TC eligile and due date on 2023-11-21. Resolution due date on 2024-02-05. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 11-07-2023 with Incident #78180565. As per review, requested transactions were already filed under Dispute ID:11981376. Dispute Notification Date on 2023-11-07. Provisional Credit Deadline on 2023-11-21 and Resolution Deadline on 2024-02-05 for 6 transactions under Unauthorized Transaction dispute type. TC eligible. No CB filed. No merchant credit. Case closed.

I considered it as claim update because of two reasons. 1 is given that there were other tickets that has specific requests incuded in the notaton left by Intake, i believed that there are tickets that i can consider as something that i can no longer jump to conclusions given what was specified within the notation. Example of which are these ZD tickets: 77511248 77744670

2 I only consider reopen file dispute if there is a clear alignment between the header and the notation. Since there were other Intake agents who were able to specify on their notes to reopen the ticket then i was under the impression that it has to remain that way wherein there are also tickets that Intake doesnt specifiy the needed resolution which could lead to potential claim update or any other escalation reasons. It doesnt really make sense to me when other Intake agents are able to note it in their notes and others cannot. Since i noticed that there are several ways how they notate, then i came to realize that there is a separation between vague notations vs specific notations. Thats the reason why i do not trust the header which is by the way most of the time are faulty. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

ESCALATION DISPUTE ID: 11562363. Claim Cancellation for Transaction ID: 92975788931 with ZD#78205834 on 11-08-2023 for Non Reg E - Goods/Services Not As Described amounting to $2,076.00 for A G Auto Sales Llc. As per scrutiny, DND: 2023-09-24. claim was finalized as "Cancel" via server_api Service. CB filed via VROL#5311073633. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-08 via ZD#:78205833. Case closed.

ESCALATION Dispute ID: 11965814. Escalation for Claim Filing/ Reopen Cancelled Claim received on 11-08-2023 with Incident #78169719. As per review, MM wants to re-open the dispute which is canceled for Direct Debit: Cash amounting to $223.02 with transaction ID: 4163530828 as ACH - Debit Unauthorized Transaction. No LEAN case created. Dispute Reopen Notification Date: 11-08-2023. TC due date: 11-22-2023. Resolution Date: 12-23-2023. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing on 11-09-2023. Case ongoing.

ESCALATION DISPUTE ID: 11982920. Claim Cancellation for Transaction ID: 4549622870 with ZD#78190140 on 11-07-2023 for Reg E - Unauthorized Transaction amounting to $10.00 for Direct Debit Woa. As per scrutiny, DND: 2023-11-07. Claim was finalized as "Approved" via Inspector Gadget automatic decision. No CB filed. No merchant credit. Final Resolution Letter sent on 2023-11-08 via ZD#:78235327. Case closed.

ESCALATION Dispute ID 11982142 - Escalation received on 11-07-2023 with Incident #78187190 regarding Recategorization. As per Ticket #78187190, member reached out to us via email to change their dispute category from Unauthorized Transaction to Transaction Cancelled. DND: 2023-11-07. TC eligible and due date on 2023-11-21. Resolution due date on 2024-02-05. Case ongoing.

ESCALATION Dispute ID 11908104. Escalation received on 11-08-2023 with Incident #78207146 regarding Recategorization. As per Ticket #78207146, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Non-Receipt of Goods or Services. However, unable to re-categorize as the root claim as it was already finalized as "Denied". Branch Claim ID: 11908104-R1 was created and the dispute type is now Non-Receipt of Goods or Services, therefore, no actions being performed. Case ongoing.

ESCALATION DISPUTE ID: 11735100. Claim Cancellation for Transaction ID: 95080693044 with ZD#78209672 on 11-08-2023 for Non Reg E - Non-Receipt of Goods or Services amounting to $40.16 for Goodwill Schillinger. As per scrutiny, DND: 2023-10-12. Claim was finalized as "Cancel" via server_api Service. VROL#5300348587 was filed. This dispute type does not qualify for Provisional Credit. Full merchant credit was observed on 2023-10-21 via transaction ID: 95129333960 amounting to $40.16. Final Resolution Letter sent on 2023-11-08 via ZD#:78209673. Case closed.

ESCALATION DISPUTE ID: 11801169. Claim Cancellation for Transaction ID: 91245548435 with ZD#78212204 on 11-08-2023 for Non Reg E - Goods/Services Not As Described amounting to $286.50 for Rent 2 Own Hq Braunf. As per scrutiny, DND: 2023-10-19. Claim was finalized as "Cancel" via server_api Service. VROL#5310970476 was filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-08 via ZD#:78212205. Case closed.

ESCALATION DISPUTE ID: 11745653. Claim Cancellation for Transaction ID: 93067101474 with ZD#78214803 on 11-08-2023 for Non Reg E - Goods/Services Not As Described amounting to $86.49 for Bkghotel At Booking. As per scrutiny, DND: 2023-10-13. Claim was finalized as "Cancel" via server_api Service. VROL#5308274455 was filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-08 via ZD#:78214802. Case closed.

ESCALATION DISPUTE ID: 11582027. Claim Cancellation for Transaction ID's: 92994700990 and 93003208268 with ZD#78218633 on 11-08-2023 for Non Reg E - Goods/Services Not As Described amounting to $266.59 for Turo Inc.* Trip Sep. As per scrutiny, DND: 2023-09-26. Claim was finalized as "Cancel" via server_api Service. VROL#'s: 5299896382 and 5299899015 were filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-08 via ZD#:78218634. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 11-08-2023 with Incident #78215217. As per review, member requested to file a claim against ATM Withdrawal as ATM Cash Not Received. These are the transaction ID's with their ATM fees. 3183895416, 3183892276, 34245371 and 34245372 all summed up to $410.98‬ No LEAN case created. DND: 2023-11-08 (settlement date). TC due date: 11-22-2023. Resolution due date: 12-23-2023. Submitted request for claim filing on 11-09-2023. Case ongoing.

ESCALATION Dispute ID: 11100250-void. Escalation for Claim Filing received on 11-08-2023 with Incident #78225171. As per review, claim went stale for Top Ten Nails with transaction ID: 91100700206 amounting to $95.00 for Unauthorized Transaction. No LEAN case created. DND: 11-08-2023. TC due date: 11-22-2023. Resolution due date: 02-06-2024. Submitted request for claim filing on 11-09-2023. Case ongoing.

ESCALATION Dispute ID 11580963. Received escalation for Final Credit Not Issued on 11-07-2023 via ZD #78176787. CH claimed (1) AIRBNB HMTZPWPKTX, AIRBNB.COM, CAUS transaction amounting to $409.09. As per review, claim was finalized as "Approved" due to VROL#: 5300646362 outcome as Chargeback Won Accepted by Acq. It was observed that the claim does not qualify for Provisional Credit. Upon further review, on 2023-11-05 when the claim was closed, there was no record of automatic adjustment, therefore, initiated manual adjustment amounting to $409.09 via VISA (h) code. Sent manual letter to CH via ZD#:78176787. Final letter was sent by prior analyst on 2023-11-05 via ZD #78021566. Case closed.

ESCALATION Dispute ID 11957849. Received escalation for Adjustment Concern on 11-08-2023 via ZD #78224943. CH claimed (2) Zaza Vape Smoke Shop and Uber transactions amounting to $22.83. As per review, claim was finalized as "Approved/Error Found". CH stated that they didn't received $6.15. However upon checking in Galileo, it was credited back to CH on 2023-11-08 as Final Dispute with transaction ID: 237672168. No TC issued. Final letter was sent on 11-08-2023 via ZD #78231753. Case closed.

ESCALATION DISPUTE ID: 11773044. Claim Cancellation for Transaction ID: 91364335981 with ZD#78230035 on 11-08-2023 for Reg Z - Non-Receipt of Goods or Services amounting to $499.50 for Og&E/Uspaymentsbillp. As per scrutiny, DND: 2023-10-17. CH stated that she accidentally disputed a charge for her electric bill. She thought she already canceled it." Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Cancel". This dispute type does not qualify for Provisional Credit. Transitioned VROL#5302989263 in Inspector so the claim will be cancelled. No merchant credit. Final Resolution Letter sent on 2023-11-08 via ZD#:78256480. Case closed.

ESCALATION DISPUTE ID: 11989506. Claim Cancellation for Transaction ID: 93184396665 with ZD#78231623 on 11-08-2023 for Reg E - Unauthorized Transaction amounting to $52.43 for Abc. As per scrutiny, DND: 2023-11-08. CH stated that he already recognized the merchant because he have a subscription from this merchant." Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Cancel". No TC issued. No merchant credit. No CB filed. Final Resolution Letter sent on 2023-11-08 via ZD#:78256581. Case closed.

ESCALATION Dispute ID 10992403 - Escalation received on 11-08-2023 with Incident #78233735 regarding Recategorization. As per Ticket #78233735, member reached out to us via phone to change their dispute category from Non-Receipt of Goods or Services to Credit not posted. It was observed that Root claim 10992403 until its R3 branches were already closed. However R4 was opened and the dispute type is still Non-Receipt of Goods or Services therefore, initiated recategorization to the desired dispute type. RND: 2023-11-08. This dispute type does not qualify for Provisional Credit. Resolution due date on 2024-01-05. Case ongoing.

ESCALATION DISPUTE ID: 11919880. Claim Cancellation for Transaction ID: 9975019246 with ZD#78245300 on 11-08-2023 for Non Reg E - Non-Receipt of Goods or Services amounting to $53.28 for Culichi Sushi Inc. As per scrutiny, DND: 2023-11-01. Claim was finalized as "Cancel" via server_api Service. VROL#: 5310746361 was filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-08 via ZD#:78245298. Case closed.

ESCALATION DISPUTE ID: 11780543. Claim Cancellation for Transaction ID: 056738607 with ZD#78246871 on 11-08-2023 for Non Reg E - Merchandise Was Returned amounting to $115.44 for Walmart Super Center. As per scrutiny, DND: 2023-10-17. Claim was finalized as "Cancel" via server_api Service. Star Case ID: 23110300001116 was filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-08 via ZD#:78246870. Case closed.

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=- AGENT error!! ESCALATION Dispute ID 11985428- Escalation received on 11-09-2023 with Incident #78280971 regarding Claim Update. As per review, claim was finalized as "Denied" when the claim is supposedly "Approved". Previous Analyst accidentally selected deny as the claim outcome thus Analyst manually adjusted the $1,087.84 amount as $499.00, $499.00 and $89.84. As per Intake notes, CH received the wrong letter hence, sent manual final resolution letter as error found via ZD#:78280971. No merchant credit. No CB filed. No TC issued. Case closed.

ESCALATION DISPUTE ID: 11877912. Claim Cancellation for Transaction ID: 9969422641 with ZD#78271786 on 11-09-2023 for Reg Z - Duplicate Charge amounting to $197.07 for Consumers Energy Co. As per scrutiny, DND: 2023-10-29. Claim was finalized as "Cancel" via server_api Service. VROL#: 5308458577 was filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-09 via ZD#:78271787. Case closed.

ESCALATION DISPUTE ID: 11825303. Claim Cancellation for Transaction ID: 98022365344 with ZD#78279483 on 11-09-2023 for Reg E - Incorrect Amount Charged amounting to $221.30 for Taste Of Grace Eve. As per scrutiny, DND: 2023-10-22. Claim was finalized as "Pending Close". TC issued on 2023-10-31 via ZD#77695231 amounting to $221.30 will be reversed on 2023-11-16. VROL#: 5310795940was filed. No merchant credit. Final Resolution Letter sent on 2023-11-09 via ZD#:78279484. Case closed.

ESCALATION Dispute ID 11905076. Escalation received on 11-09-2023 with Incident #78283880 regarding Recategorization. As per Ticket #78283880, member reached out to us via phone to change their dispute category from Credit Not Posted to Incorrect Amount Charged. However, unable to re-categorize as the root claim was already finalized as "Denied". Moreover, there was a 11905076-R1 created and its already under Incorrect Amount Charged dispute type hence, no further actions taken. Case ongoing.

ESCALATION Dispute ID 11968230. Received escalation for Final Credit Not Issued on 11-09-2023 via ZD #78273600. CH claimed (1) Woody's At City Ma transaction amounting to $11.80. As per review, claim was finalized as "Approved/Error Found". No CB filed. No merchant credit. This dispute type does not qualify for Provisional Credit. However, CH was not credited the disputed amount hence, manually initiated adjustment amounting to $11.80 as (fd) code on 11-10-2023. Case closed.

ESCALATION Dispute ID 11841455-R2. Escalation received on 11-09-2023 with Incident #78270013 regarding Recategorization. As per Ticket #78270013, member reached out to us via phone to change their dispute category from Unauthorized Transaction to Non-Receipt of Goods or Services. However, 11841455-R2 is already recategorized to Non-Receipt of Goods or Services hence, no further actions taken. Case Closed.

ESCALATION DISPUTE ID: 11778622. Claim Cancellation for Transaction ID: 94978391449 with ZD#78277468 on 11-09-2023 for Reg Z - Goods/Services Not As Described amounting to $1,300.00 for Elasco Of Clarence I…. As per scrutiny, DND: 2023-10-17. Claim was finalized as "Cancel" via server_api Service. VROL#: 5309514503 was filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-09 via ZD#:78277469. Case closed.

ESCALATION DISPUTE ID: 11984930. Claim Cancellation for Transaction ID: 41027871877 with ZD#78289542 on 11-09-2023 for ACH - Debit Unauthorized Transaction amounting to $66.00 for Direct Debit: Comeni…. As per scrutiny, DND: 2023-11-08. However, claim was finalized as "Approved". No CB filed. Claim was Closed Before PC Deadline. No merchant credit. Final Resolution Letter sent on 2023-11-09 via ZD#:78290766. Case closed.

AGENT ERROR!!! ESCALATION Dispute ID 11906515. Received escalation for Adjustment Concern on 11-09-2023 via ZD #78292843. CH claimed (1) Wawa transaction amounting to $30.28. As per review, claim was finalized as "Approved" due to Full merchant credit but Prior analyst made a mistake by considering issued TC as merchant credit. As per file, there was no merchant credit associated to the disputed amount. There was no merchant credit in VISA as well, prior analyst issued TC on 2023-11-02 but analyst transitioned the claim as approved due to merchant credit and reversed the TC issued on 2023-11-02. Hence, issued CH Final Dispute via manual adjustments (fd) code. Sent CH final letter via ZD#:78292843. Case closed.

ESCALATION Dispute ID 11989660- Escalation received on 11-09-2023 with Incident #78297220 regarding Recategorization. As per Ticket #78297220, member reached out to us via phone to change their dispute category from Non-Receipt of Goods or Services to Unauthorized Transaction. New DND: 2023-11-09. TC eligible and due date on 2023-11-24. Resolution due date on 2024-02-07. Case ongoing.

ESCALATION Dispute ID 11988757- Escalation received on 11-09-2023 with Incident #78305822 regarding Recategorization. As per Ticket #78305822, member reached out to us via phone to change their dispute category from Incorrect Amount Charged to Non -Receipt of Goods/Services. DND: 2023-11-08. This dispute type does not qualify for Provisional Credit. Resolution due date on 2024-02-06. Case ongoing.

ESCALATION DISPUTE ID: 11790370. Claim Cancellation for Transaction ID: 9915665559 with ZD#78314541 on 11-09-2023 for Non Reg E - Non-Receipt of Goods or Services amounting to $100.00 for Czr Caesars Sportsbo…. As per scrutiny, DND: 2023-10-18. Claim was finalized as "Cancel" via server_api Service. VROL#: 5303268356 was filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-09 via ZD#:78314542. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 11-09-2023 with Incident #78245259. As per review, member requested to file a claim against FOOD LION as Unauthorized Transaction amounting to $40.00 via transaction ID: 739547576. No LEAN case created. DND: 11-09-2023. TC due date 11-24-2023. Resolution due date: 02-07-2024 . Submitted request for claim filing on 11-10-2023. Case ongoing. =---------------=--=-=-=-==-

ESCALATION Dispute ID 11996832- Escalation received on 11-10-2023 with Incident #78340656 regarding Claim Update. As per review, Intake to confirm the dispute process. Penny did not allow to do it". The claim was already created and confirmed for 6 transactions of Apple Cash Balance amounting to $525.00 as Unauthorized Transaction. Dispute Notification Date on 2023-11-09 Provisional Credit Deadline on 2023-11-24 and Resolution Deadline on 2024-02-07. TC Eligible. No CB filed. No merchant credit. Case ongoing.

ESCALATION Dispute ID 11525554-R1. Escalation received on 11-10-2023 with Incident #78336818 regarding Recategorization. As per Ticket #78336818, member reached out to us via phone to change their dispute category from Non-Receipt of Goods or Services to Unauthorized Transaction. However, unable to re-categorize as the claim was already recategorized to Unauthorized Transaction. No further actions taken. Case ongoing.

ESCALATION Dispute ID 10776215-R4- Escalation received on 11-10-2023 with Incident #78360461 regarding Recategorization. As per Ticket #78360461, member reached out to us via phone to change their dispute category from Non-Receipt of Goods or Services to Credit not posted. New DND: 2023-11-10. TC eligible and due date on 2023-11-27. Resolution due date on 2024-02-08. Case ongoing.

ESCALATION Dispute ID 11787986-R1. Escalation received on 11-10-2023 with Incident #78334654 regarding Recategorization. As per Ticket #78334654, member reached out to us via phone to change their dispute category from Non-Receipt of Goods or Services to Credit Not Posted. However, the claim was already recategorized to Credit Not Posted. No further actions taken. Case ongoing.

ESCALATION DISPUTE ID: 12009869. Claim Cancellation for Transaction ID: 98104895841 with ZD#78363407 on 11-10-2023 for Reg E - Unauthorized Transaction amounting to $44.00 for E Bay O*. As per scrutiny, DND: 2023-11-10. Claim was finalized as "Cancel" via server_api Service. VROL#: 5314108963 was filed and was cancelled by prior analyst. No TC issued. No merchant credit. Final Resolution Letter sent on 11-10-2023 via ZD#:78363408. Case closed.

MASS CANCELLATION

ESCALATION DISPUTE ID: 11966549. Claim Cancellation for Transaction ID: 91429653827 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $230.00 for Cash App. As per scrutiny, DND: 2023-11-06. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Pending Close". TC issued on 2023-11-08 via 78205515 will be reversed on 2023-11-17. VROL#5312733579 cancelled for claim cancellation. VROL#5312733579 not recalled. No merchant credit. Final Resolution Letter sent on 11-10-2023 via ZD#:78387159. Case closed.

ESCALATION DISPUTE ID: 11966517. Claim Cancellation for Transaction ID: 91053746585 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $500.00 for Cash App. As per scrutiny, DND: 2023-11-06. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Cancel". No TC issued as claim is Ineligible for TC. No CB filed. No merchant credit. Final Resolution Letter sent on 11-10-2023 via ZD#:78387236. Case closed.

ESCALATION DISPUTE ID: 11966483. Claim Cancellation for Transaction ID: 91052968679 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $506.00 for Cash App. As per scrutiny, DND: 2023-11-06. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Cancel". No TC issued as claim is Ineligible for TC. No CB filed. No merchant credit. Final Resolution Letter sent on 11-11-2023 via ZD#:78387270. Case closed.

ESCALATION DISPUTE ID: 11966454. Claim Cancellation for Transaction ID: 91159070921 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $2,000.00 for Cash App. As per scrutiny, DND: 2023-11-06. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Cancel". No TC issued as claim is Ineligible for TC. No CB filed. No merchant credit. Final Resolution Letter sent on 11-11-2023 via ZD#:78387307. Case closed.

ESCALATION DISPUTE ID: 11966424. Claim Cancellation for Transaction ID: 91247451367 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $1,250.00 for Cash App. As per scrutiny, DND: 2023-11-06. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Cancel". No TC issued. VROL#5313730802 transitioned in Inspector for claim cancellation. VROL#5313730802 not recalled. No merchant credit. Final Resolution Letter sent on 11-11-2023 via ZD#:78387365. Case closed.

ESCALATION DISPUTE ID: 11966406. Claim Cancellation for Transaction ID: 91317750067 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $1,650.00 for Cash App. As per scrutiny, DND: 2023-11-06. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Cancel". No TC issued. VROL#5312269504 transitioned in Inspector for claim cancellation. VROL#5312269504 not recalled. No merchant credit. Final Resolution Letter sent on 11-11-2023 via ZD#:78387396. Case closed.

ESCALATION DISPUTE ID: 11966346. Claim Cancellation for Transaction ID: 91396445827 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $500.00 for Cash App. As per scrutiny, DND: 2023-11-06. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Cancel". No TC issued. VROL#5313731671 transitioned in Inspector for claim cancellation. VROL#5313731671 not recalled. No merchant credit. Final Resolution Letter sent on 11-11-2023 via ZD#:78387428. Case closed.

ESCALATION DISPUTE ID: 11966262. Claim Cancellation for Transaction ID: 91405327068 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $1,073.00 for Cash App. As per scrutiny, DND: 2023-11-06. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Cancel". No TC issued. VROL#5313730294 transitioned in Inspector for claim cancellation. VROL#5313730294 not recalled. No merchant credit. Final Resolution Letter sent on 11-11-2023 via ZD#:78387487. Case closed.

ESCALATION DISPUTE ID: 11975462. Claim Cancellation for Transaction ID: 91040604431 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $140.00 for Cash App. As per scrutiny, DND: 2023-11-07. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Cancel". No TC issued as claim is Ineligible for TC. No CB filed. No merchant credit. Final Resolution Letter sent on 11-11-2023 via ZD#:78387509. Case closed.

ESCALATION DISPUTE ID: 11975427. Claim Cancellation for Transaction ID: 91247451384 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $125.00 for Cash App. As per scrutiny, DND: 2023-11-07. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Pending Close". TC issued on 2023-11-09 via ZD#78259110 will be reversed on 2023-11-17. No CB filed. No merchant credit. Final Resolution Letter sent on 11-11-2023 via ZD#:78387549. Case closed.

ESCALATION DISPUTE ID: 11985017. Claim Cancellation for Transaction ID: 91248854981 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $102.00 for Cash App. As per scrutiny, DND: 2023-11-08. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Pending Close". TC issued on 2023-11-09 via ZD#78322563 will be reversed on 2023-11-17. No CB filed. No merchant credit. Final Resolution Letter sent on 11-11-2023 via ZD#:78387611. Case closed.

ESCALATION DISPUTE ID: 11984970. Claim Cancellation for Transaction ID: 61179431138 with ZD#78361203 on 11-10-2023 for Reg E - Incorrect Amount Charged amounting to $161.00 for Autozone. As per scrutiny, DND: 2023-11-08. CH requested to "close all the currently open disputes". Therefore, initiated cancellation of claim as per CH request and finalized the claim as "Pending Close". TC issued on 2023-11-09 via ZD#78322381 will be reversed on 2023-11-17. No CB filed. No merchant credit. Final Resolution Letter sent on 11-11-2023 via ZD#:78387650. Case closed.

ESCALATION Dispute ID 11965094 - Escalation received on 11-10-2023 with Incident #78362742 regarding Recategorization. As per Ticket #78362742, member reached out to us via phone to change their dispute category from Merchandise Was Returned to Credit not posted. New DND: 2023-11-10. TC eligible and due date on 2023-11-27. Resolution due date on 2024-02-08. Case ongoing.

ESCALATION Dispute ID 11980776 - Escalation received on 11-10-2023 with Incident #78363112 regarding Claim Update. As per review, CH stated that "he wants to continue with his disputes because the transactions are not pending anymore". Upon checking the claim's dispute state is Open for Extendedstay 1 transaction amounting to $100.00 with transaction ID: 95204786035. This dispute type does not qualify for Provisional Credit. No CB filed. No merchant credit. Case ongoing.

ESCALATION Dispute ID 11980785 - Escalation received on 11-10-2023 with Incident #78363112 regarding Claim Update. As per review, CH stated that "he wants to continue with his disputes because the transactions are not pending anymore". Upon checking the claim's dispute state is Open for Extendedstay 1 transaction amounting to $548.52 with transaction ID: 95204786024. This dispute type does not qualify for Provisional Credit. No CB filed. No merchant credit. Case ongoing.

ESCALATION DISPUTE ID: 11897822. Claim Cancellation for Transaction ID: 91258352542 with ZD#78363735 on 11-10-2023 for Non Reg E - Non-Receipt of Goods or Services amounting to $31.67 for Totalvisa. As per scrutiny, DND: 2023-10-30. Claim was finalized as "Cancel" via server_api Service. VROL#: 5309031256 was filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-10 via ZD#:78363737. Case closed. -=========================================

ESCALATION Dispute ID 11516793-R1- Escalation received on 11-11-2023 with Incident #78392398 regarding Recategorization. As per Ticket #78392398, member reached out to us via phone to change their dispute category from Duplicate Charge to Credit not posted. RND: 2023-11-11. TC Eligible and due date on 2023-11-27. Resolution due date on 2024-02-09. Case ongoing.

ESCALATION Dispute ID 11463017 - Escalation received on 11-11-2023 with Incident #78392492 regarding Recategorization. As per Ticket #78392492, member reached out to us via phone to change their dispute category from Transaction Was Cancelled to Credit not posted. However, Root claim was already closed and R1 was created and it was still under Transaction Was Cancelled, therefore, initiated recategorization of R1 to Credit not posted. DND: 11-11-2023. TC due date on 2023-11-27. Resolution due date on 2024-02-09. Case ongoing.

ESCALATION Dispute ID 11750698-R1. Escalation received on 11-11-2023 with Incident #78392284 regarding Recategorization. As per Ticket #78392284, member reached out to us via phone to change their dispute category from Transaction was cancelled to Non-Receipt of Goods or Services. However, unable to re-categorize as the claim was already finalized as "Denied" with already the desired dispute type. Case closed.

ESCALATION DISPUTE ID: 11786609. Claim Cancellation for Transaction ID: 92884947983 with ZD#78393037 on 11-11-2023 for Non Reg E - Non-Receipt of Goods or Services amounting to $49.00 for Sp Never Fear Truth. As per scrutiny, DND: 2023-10-18. Claim was finalized as "Cancel" via server_api Service. VROL#: 5303108337 was filed. This dispute type does not qualify for Provisional Credit. No merchant credit. Final Resolution Letter sent on 2023-11-11 via ZD#:78393038. Case closed.

ESCALATION Dispute ID: 10418559-void. Escalation for Claim Filing received on 11-11-2023 with Incident #78141857. As per review, MM wants to re-open the dispute which went stale. However, the stale transaction was already filed under Dispute ID: 11972011 for Atm Withdrawal amounting to $204.95 via transaction ID: 08093959416 and was closed as "Denied". Claim was Closed Before PC Deadline. No CB filed. No TC issued. No merchant credit. Case ongoing.

ESCALATION Dispute ID 11726403. Escalation received on 11-11-2023 with Incident #78393055 regarding Recategorization. As per Ticket #78393055, member reached out to us via phone to change their dispute category from Duplicate Charge to Incorrect Amount Charged. However, root claim was already finalized as "Split Decision". 11726403-R1 was created and the claim is still open and the dispute type is already under Incorrect Amount Charged, hence, no further actions taken. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 11-11-2023 with Incident #78393861. As per review, member requested to file a claim against CAPITAL ONE CARD, ONLINE DEP, SW0A60F03A9ECE5 as Non-receipt of Goods or Services amounting to $200.00 via transaction ID: 1599893817. No LEAN case created. DND: 11-11-2023. TC due date: 11-27-2023. Resolution due date: 02-09-2024. Submitted request for claim filing on 11-12-2023. Case ongoing.

ESCALATION DISPUTE ID: 11757638. Claim Cancellation for Transaction ID: 93081311436 with ZD#78394255 on 11-11-2023 for Reg E - Transaction Was Cancelled amounting to $96.00 for Doordash Dashpass. As per scrutiny, DND: 2023-10-15. Claim was finalized as "Pending Close". TC issued on 2023-10-24 via ZD#:77272028 will be reversed on 2023-11-17. VROL#: 5308190174 was filed. No merchant credit. Final Resolution Letter sent on 2023-11-11 via ZD#:78394254. Case closed.

ESCALATION Dispute ID 11809557-R1 - Escalation received on 11-11-2023 with Incident #78392385 regarding Recategorization. As per Ticket #78392385, member reached out to us via phone to change their dispute category from Non-Receipt of Goods or Services to Credit not posted. RND: 2023-11-11. TC eligible and Deadline on 2023-11-27. Resolution due date on 2024-02-09. Case ongoing.

ESCALATION Dispute ID 12007125-R1. Escalation received on 11-11-2023 with Incident #78393124 regarding Recategorization. As per Ticket #78393124, member reached out to us via email to change their dispute category from Unauthorized Transaction to Duplicate Charge. However, 12007125-R1 was already recategorized to Duplicate Charge, no further actions taken. Case ongoing.

ESCALATION DISPUTE ID: 11683854. Claim Cancellation for Transaction ID: 9860111164 with ZD#78394727 on 11-11-2023 for Reg E - Paid for Goods/Services By Other Means amounting to $74.08 for Consumers Energy Co. As per scrutiny, DND: 2023-10-06. Claim was finalized as "Pending Close". TC issued on 2023-10-09 via ZD#:76451760 will be reversed on 2023-11-17. VROL#: 5312286932 was filed. No merchant credit. Final Resolution Letter sent on 2023-11-11 via ZD#:78394726. Case closed.

ESCALATION Dispute ID 10659048-R6. Received escalation for Adjustment Concern on 11-11-2023 via ZD #78394434. CH claimed (8) multiple merchant transactions as Reg E - Unauthorized Transactions. As per review, claim was finalized as "Split Decision". While the rest of the transactions were closed as "Denied, however transaction ID: 94666427840 was approved, this explains the reversal of TC's being issued for the denied transactions, however, the approved transaction due to Pre-arb Won - Timeframe Expired was already credited via ZD#:77967414. No merchant credit. Final Resolution Letters sent on 2023-11-03 via ZD#'s: 77967414 and 77967416. Case closed.

ESCALATION DISPUTE ID: 11856779. Claim Cancellation for Transaction ID's: 98022455990 and 98025676592 with ZD#78395020 on 11-11-2023 for Reg Z - Unauthorized Transaction amounting to $401.70 for Cash App. As per scrutiny, DND: 2023-10-25. CH requested to cancel the claim, therefore, initiated claim cancellation and finalized the claim as "Cancel". This dispute type does not qualify for Provisional Credit. CB were filed via VROL#'s: 5310961313, 5310961314, 5310961315 and 5310961316 cancelled/ transitioned in Inspector for cancellation of "Open" claims. No merchant credit. Final Resolution Letter sent on 2023-11-12 via ZD#:78434519. Case closed.