*MICROSOFT OFFICE PRODUCTS*

-microsoft office 2024- software that helps people work faster and sommunicate better

*CORE APPS TO MICROSOFT OFFICE*

-word - write, read, edit ( user mostly students)
-excel- system dealing with numbers, writing formulas ( uses by accountant)
-powerpoint - good for representing and sharing information ( businesses, students)
-Onenote - note taking program, multi-user collaboration ( notes, hightlight action form the meeting) 
-outlook - email paltform ( customer who need to send receive email that needs to maximize data)
-access- database management system  ( commonly used by software developers, data architect, use to develop application software) store infomartion, reporting analysis
-publisher- publishing application software-online marketing tool that helps people make advertisement, flyers, posters.  ( online marketing tool that help people advertisement. 

*MICROSOFT OFFICES SUITES* ( one time purchase)

-microsoft home and students licence 2024 -1PC PER LICENCE
-microsost home and business licence- 1PC PER LICENCE
-microsoft proffesional - 1PC PER LICENCE

-microsft 365 personal ( word, excel, powerpoint, outlook, onenote,publisher and access, one drive 1 TB cloud file sharing, 1 person 5 devices 1 year subds cription
-microsoft 365 family - word, excel, powerpoint onenote, publisher and access. one drive . 6 person, 1 TB per person, 1 year subscription licence, family safely mobile app
-microsoft 365 business- always up to data office apps on 5 phones, 5 tablets and 5 PCs or Macs.

*HP Carepack Services*

expert diagnosis.

accidental damage protection- aqccidental damage. / HP Accidental Damage Protection (ADP) covers unexpected physical damage to your HP device caused by accidents like drops, spills, or electrical surges—but not theft, loss, or misuse.
return to depot-
pick up and return // HP designated servives
onsite repair- 
HP lojack/ lost or stolen
exchange service - tablet problem
next buisness days- 
data recovery service- memory to get file back
battery services- 
installation- set up PC or network

what is care pack? offer accidental damage
why would customers need this? to protect their device in case something happen
when do we position care packs? we can offer carepacks when customer is making purchase


( REGISTER PRODUCT)
-GO TO WEBSITE AND SUPPORT YOU CAN SEE REGISTER PRODUCT.

HP WORLDWIDE LIMITED WARRANTY
WARRANTY GOOD FOR 1 YEAR.

under warranty only has 16 hours major warranty
under carepacks it's availble 7 days a week.
ADP- accidental damage plan. 

While hardware is still under warranty- available for 2 to 3 years
While when care pack coverage is expire 

Care pack coverage starts from the date the device is purchased.

Different care pack option.

Risk free care pack rebate.
3 year care packs

if they unable to use the risk free care pack , they have option to file refund or rebate within 6-8 weeks.

*Maximum 10 rebate*

Checklist for rebate submission
-the care pack is an eligible SKU or agreement type
-invoice or receipt showing the payment amound is included
-hardware serial number is eligible and accurate

*HP Post-Warranty Accidental Damage Protection*

FIRST: after the base warranty expire ( one year duration)
Second: if the purchase is after the base warranty expire

Extended repair coverage for hardware failures

Accidental damage protection for drops, spills, and electrical surges

Pickup and return or onsite service depending on the plan

coverage period must be within hardware product lifecycle.

*POST WARRANTY PRODUCTS*

-	unit must be operating
-must have 1 year of service life
-not stackable

1. will not buy anything of importance without an extended warranty ( phone cars, appliances, electronics)
2 will never buy an extended warranty
-been burned by one in the past
-waste of money

Overcoming ojection in gettying care pack.


“It’s too expensive.”
Response: “I understand—it’s an added cost upfront. But it can save you significantly if something goes wrong later. For example, a cracked screen or motherboard failure could cost more than the warranty itself.”

2. “I’ll take my chances.”
Response: “Totally fair. But accidents and breakdowns often happen outside the standard warranty. This plan gives you peace of mind, especially if you rely on your device daily.”

3. “I’ve never needed one before.”
Response: “That’s great to hear! But as devices get more complex, repairs get more expensive. This warranty is like insurance—it’s there just in case.”

Customer separately purchased the carepack:

-please let the cx know t6hat they will receive an email asking for the product information.



*Printing and supplies carepack smartfriend and roleplay*

HP POLICY AND PROCEDURES PRICE MATCH 

Status
In Progress


1: Code Of Ethical Business Conduct Certification 2025-2026-CCGN250805C7ML

Request ID
11488079

2: HRGN23031611EN / PH Staff Benefits: Leaves

Status
In Progress

Request ID
11488270