=====OPENING SPIEL===== 
Good morning! Thank you for calling Samsung. This is Kristel, I believe your calling with regards to your Samsung Note 20 5G. How can I help you today? 

======NOTES =====
1) Inquiry:
2) Steps taken:
3) Resources used:
4) Additional comments/Requirements:
5) Outcome:
6) Language: (DR Only)
7) Symptom Description:
8) NCP Parts Needed:

1K OR 2K = EXPECTED OUT OF WARRANTY 
STATUS = CLOSED

======= OUTBAND CALL=====
• Inquiry:
Outbound Call
First Attempt
Issue: Phone is not turning on > advised bp to expect for a call back - BP Agreed
• Steps Taken: - Add the additional TS Provided to cx
• Resources Used: 2216175857
• Additional Comments / Requirements:
• Outcome: Issue Resolved
• Language (DR Only):
• Symptom Description:
• NCP Parts Needed: