*Are you able to pay the balance in full today? *I see you have a payment method on file, can we use that? *What is the most you can pay today? *When would be the earliest you can make a payment? *May I know how soon are you able to make any payment towards your account? Note: *Solicit for the full past due balance *Solicit amount >30 days past due *Solicit for any payment amount *Offer PA if account is active and has more than 30> past due