SLACK TEMPLATE 

ANI: 

Order Number:  

Email Address:  

Event Name (Remove if w/ order # or not purchase error code):  

Event Status (Remove if w/ order # or not purchase error code):  

Fan Issue: 

Action Taken:  

Apollo Article Reference: 

Help Needed:  

 

EPS SLACK FORMAT 

ANI/Conversation ID: 

Event Name:

Email Address: 

Info Needed from EPS:

 

REFUND APPROVAL  

ANI/CONVERSATION ID: 

NAME: 

ORDER NUMBER: 

AMOUNT: 

REASON FOR REFUND:

 

MT REQUEST 

ORIGINAL ORDER NUMBER:   

TRANSFERRED BACK ORDER NUMBER:   

EMAIL ADDRESS:  

REASON FOR CONTACT (refund/exchange/etc.):  

ISSUE AND ACTION TAKEN:

 

ST REQUEST: 

ORDER NUMBER:   

AGENT'S OPCODE (put the opcode of the agent who will process):  

REASON FOR CONTACT (refund/exchange/etc.):   

ISSUE AND ACTION TAKEN: 

 

FORM CHECK 

ANI/Conversation ID:  

Form Submitted:  

Order Number:  

Email Address:  

Help Needed:

 

Unbinding Request

Email Address: 

Phone #: 

Account ID: 

Mobile Device: 

Issue:

What have we done:

help Needed.