Number of SP's Intent: 1 Enumerate the Seller intent: the SP is requesting for reimbursement for their removal order as these were lost in transit Research Done: - tracking is an AMZL Actionable? - no Information? - yes Seller Emotion: N/A Seller provided identifiers or documents: Removal order ID:n3DzmBxhQr Shipment ID:17780546629551 Tracking Number(s):TBA315870364697(AMZL) Merchant SKU:Rosemary Essential Oil 1oz FNSKU:X0016EXY85 Qty:25 Skill: M@ / FBA Contact Marketplace: US Paragon workflow (PWF): FBA & MCF FBA Inventory Removals/Disposals Issues Help page link: N/A SOP link: Look Up the Order Details on Outbound Lookup Tool https://paragon-na.amazon.com/hz/codex?id=G5C3QA8TTZYW4PTK Partner Transfers to Internal Associates FBA https://paragon-na.amazon.com/hz/codex/?id=GRJZZVE7BJPGGCAV&layer=Published/US&locale=en-US Tool link: Outbound Lookup Tool https://idp-eu-west-1.federate.amazon.com/api/v1/intermediate?id_token=eyJ0eXAiOiJKV1MiLCJhbGciOiJSUzI1NiIsImtpZCI6IjIxMDk5MjkxIn0.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.kcKELBLh0zRdrJWpN4Rz9DoN5jKiOXIajd4uX3a9w3TuI0aVLLMxpEBXYsdKltMhXcG_joa0axyWm6ghZmXXc9gjqf62YLj4E9ZEWDquM9k7Craj_yizboDDWxi53I2LBjJuvDVb9I-HwTbEjJ7RlIhxAaO3dEj7bkwu97R2SP4et7k6R7kgYcUB0ZXd_dBu4ZKv0Wh9hD4tfbwr24nGCET6EMc5tGKGC4rGFLhXQla9yc8vGkftMXTf3n6tTukfouvGLi4BwBHOsGY5d6r7Ap7oI_AZ3r0ML3n95mPhnQpLKgmF2Me8EBLNqS1noOgnRk9SS-eeiHBoa7OXOouZ8w&state=eu-west-1_P241129030011593DUB16QCOLVO21KY_AgR4vD5NJvRHD53EEmvijnuvAKk2A0mbufZayz_77exD_GMAKAABAAN0eG4AH1AyNDExMjkwMzAwMTE1OTNEVUIxNlFDT0xWTzIxS1kAAQAHYXdzLWttcwBLYXJuOmF3czprbXM6ZXUtd2VzdC0xOjY0MjM5NzE3MDM1MDprZXkvNGI4NDE1M2EtNTJkOS00MzUxLTg4MGQtNTA0MmJmMDgyODdkALgBAgEAeHiC3LlJ3oB2ufwJFoRJeaY5U54wI_CAdPLdzP1tkYm3AQHJPfS1mEpv1C3QfHF_EuwAAAB-MHwGCSqGSIb3DQEHBqBvMG0CAQAwaAYJKoZIhvcNAQcBMB4GCWCGSAFlAwQBLjARBAw8m5ZLFWRuWeY0gCwCARCAO3ddBesLeLZpOFqDte2jKP5Yue2OKR6-SEhCSJraMFowUoTpNBqmknoy-tEPgln4sX2uRuA2vMEVQK9HAgAAEAC_LodfDroUwDX4DERMmZxqN5zomNck6fyEuJD4NMpXKDenCMvpQcFNBW0L4wlCY5T_____AAAAAQAAAAAAAAAAAAAAAQAAAE8BDU4GFhHa9hxKbPu8Iz5_bfdqKNSapnMsFg7movfgbRr4RfE2_AhOftdxf0tXoKikX3rhmEGMUPkacUooydgJ62jCDK0OFw9Ex8mHGv7mAZF4I8Z0zj8EQwrbJ2rz-A . ERROR: {"error": "access_denied", "error_description": "Access is currently limited due to allowed/restricted group restrictions set by the service owner on the Federate service profile. Please contact the service owner via SIM ticketing (CTI: Transportation / CommandControlCenter / Other)", "status": 403, "transaction_id": "P241129030011593DUB16QCOLVO21KY"} REMOVAL ORDER DETAIL https://sellercentral.amazon.com/recoveryui/removal-order/detail?sourceRemovalOrderId=n3DzmBxhQr COO: US https://paragon-na.amazon.com/hz/diagnostic/show?resourcePath=GlobalSellingSupportPreferences&diag_run_id=a54fa29b-5162-4c87-a528-f99251e9749e Was I able to address the SP's Intent?: no, transfer to sesu-us-fba-ecm-reg-tfr-eng@amazon.com _______________________________________