steph

Stephanie Waltman, 28 Feb. 2024 , 02:24am I need some help

T-Mobile, 28 Feb. 2024 , 02:24am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 28 Feb. 2024 , 02:24am Let’s work on your request. [Read]

T-Mobile, 28 Feb. 2024 , 02:24am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Stephanie Waltman, 28 Feb. 2024 , 02:25am I need to make a new payment arrangement can you help me with this please

Cedrick, 28 Feb. 2024 , 02:26am Hi Stephanie! This is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Stephanie Waltman, 28 Feb. 2024 , 02:26am Because I am super scared that my phone will get shut off

Cedrick, 28 Feb. 2024 , 02:27am I appreciate you Stephanie for letting us know about your concern. rest assured that we'll sort this out together. [Read]

Stephanie Waltman, 28 Feb. 2024 , 02:27am I haven't been able to eat or sleep

Cedrick, 28 Feb. 2024 , 02:30am I understand how you feel Stephanie. no worries I'm here to help you with your concern. [Read]

Cedrick, 28 Feb. 2024 , 02:32am I'm checking your account already Stephanie and looking for the best options I can give you to make you feel better and make your day great. Please bear with me Stephanie. [Read]

Stephanie Waltman, 28 Feb. 2024 , 02:33am ok

Cedrick, 28 Feb. 2024 , 02:36am No worries Stephanie. I'm still here. [Read]

Stephanie Waltman, 28 Feb. 2024 , 02:36am ok

Cedrick, 28 Feb. 2024 , 02:37am May I kindly know Stephanie the reason for the late payment? [Read]

Stephanie Waltman, 28 Feb. 2024 , 02:37am I lost my job and no income

Stephanie Waltman, 28 Feb. 2024 , 02:38am I am just really scared

Stephanie Waltman, 28 Feb. 2024 , 02:38am I do have an interview tomorrow

Cedrick, 28 Feb. 2024 , 02:41am I'm sorry to hear that Stephanie, I'll make sure to do the best thing I can to assist you with everything. [Read]

[Privately] Macarolyn, 28 Feb. 2024 , 02:42am Buy time if needed or update your customer on what you are currently doing. [Sent]

Stephanie Waltman, 28 Feb. 2024 , 02:42am I just don't want my phone to get shut off. Please help me

Cedrick, 28 Feb. 2024 , 02:43am I hope you get the job Stephanie, I know you can do it! [Read]

Stephanie Waltman, 28 Feb. 2024 , 02:43am I hope so

Cedrick, 28 Feb. 2024 , 02:44am Not to pry Stephanie, but may I ask if there is any amount that you can settle with your account? [Read]

Stephanie Waltman, 28 Feb. 2024 , 02:45am I have a visa giftcard that I can pay a little

Stephanie Waltman, 28 Feb. 2024 , 02:45am I can do 15 dollars

[Privately] Khim, 28 Feb. 2024 , 02:47am Follow PA flow [Sent]

Stephanie Waltman, 28 Feb. 2024 , 02:47am I just don't want my phone to get shut off. If there is anything you can do to help me out I would appreciate it

Cedrick, 28 Feb. 2024 , 02:48am Sure thing Stephanie! Thanks for letting me know. May I ask when is the earliest date you can settle the payment arrangement so I can check all options here? [Read]

Stephanie Waltman, 28 Feb. 2024 , 02:49am Today I guess but I need enough for gas money too

Cedrick, 28 Feb. 2024 , 02:51am No worries Stephanie. Still checking on your account for best options that is available for you. [Read]

Stephanie Waltman, 28 Feb. 2024 , 02:52am I just want to keep from having my phone shut off

Stephanie Waltman, 28 Feb. 2024 , 02:53am And I am still scared

Cedrick, 28 Feb. 2024 , 02:55am Nothing to worry Stephanie. [Read]

Cedrick, 28 Feb. 2024 , 02:57am I have checked the account Stephanie and can absolutely see here that you can still set up a new payment arrangement on the account. We just need to wait for the current payment arrangement to be removed automatically by the system, which may happen anytime upon missing the arrangement date. [Read]

Stephanie Waltman, 28 Feb. 2024 , 02:58am Can you help me set up a new payment arrangement

Stephanie Waltman, 28 Feb. 2024 , 02:59am All the text messages scare me too

Cedrick, 28 Feb. 2024 , 03:00am Rest assured that your services will continue and it will make you focus on your upcoming job interview Stephanie. [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:01am Can you help me set up a new payment arrangement

Cedrick, 28 Feb. 2024 , 03:02am May I confirm Stephanie when can you settle your past due to check for further options we can do for you? [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:03am Hopefully by the end of next week if that's possible

Stephanie Waltman, 28 Feb. 2024 , 03:03am If not I can try to have it by Friday

Cedrick, 28 Feb. 2024 , 03:05am Thank you for letting me know Stephanie. [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:07am I feel really bad about the whole thing

Cedrick, 28 Feb. 2024 , 03:08am We appreciate you for keeping up with your bill. Keeping your services is our top priority Stephanie. May I kindly ask if you can settle at least $15 today so we can have other options? [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:08am Yes

Stephanie Waltman, 28 Feb. 2024 , 03:08am Can you help me with that

Cedrick, 28 Feb. 2024 , 03:11am Sure thing Stephanie! I would like to save you from paying an extra $10.00 payment fee, You may use our Self Service option to pay your bill via My T-Mobile, T-Mobile App just login to your T-Mobile account then:
You can follow theses steps on how you can pay your bill.

1. Open the app and tap BILL.
2. Scroll to and tap PAY NOW.
3. Select the amount to pay, the date to make the payment on, and the payment method. Tap
4. Agree and Submit. [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:12am Here is the card number 4097582329777398

Stephanie Waltman, 28 Feb. 2024 , 03:12am Cvc code 851

Stephanie Waltman, 28 Feb. 2024 , 03:13am Expires 02/32

Cedrick, 28 Feb. 2024 , 03:15am I'm still here Stephanie nothing to worry. [Read]

[Privately] Khim, 28 Feb. 2024 , 03:17am I can help you process a payment here on my end, Stephanie. But to set proper expectation, there is a $10 support fee. Shall we proceed? [Sent]

Cedrick, 28 Feb. 2024 , 03:17am I can help you process a payment here on my end, Stephanie. But to set proper expectation, there is a $10 support fee. Shall we proceed? [Read]

Cedrick, 28 Feb. 2024 , 03:21am But I can save you from paying an extra $10.00 payment fee, by checking on the self service option that I gave to you. [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:23am That's all I have

Stephanie Waltman, 28 Feb. 2024 , 03:23am Ok

Stephanie Waltman, 28 Feb. 2024 , 03:25am So do I have to worry about my phone being shut off

Stephanie Waltman, 28 Feb. 2024 , 03:25am Because I am

Stephanie Waltman, 28 Feb. 2024 , 03:26am I know I am a huge pain

Cedrick, 28 Feb. 2024 , 03:27am I understand what you feel Stephanie. [Read]

[Privately] Khim, 28 Feb. 2024 , 03:27am Oh no! Don;t feel that way, Stephanie. We are here to help you out [Sent]

Stephanie Waltman, 28 Feb. 2024 , 03:27am All I can do is cry over this

Cedrick, 28 Feb. 2024 , 03:28am Don't feel that way Stephanie. We are here to help you out! so don't worry too much. [Read]

[Privately] Khim, 28 Feb. 2024 , 03:29am I really want you to save some fees on setting a payment. Here's what we will do, let me process the payment here on my end and as a one-time courtesy let me waive the $10 support fee. Sounds like a plan? [Sent]

Cedrick, 28 Feb. 2024 , 03:30am I really want you to save some fees on setting a payment. Here's what we will do, let me process the payment here on my end and as a one-time courtesy let me waive the $10 support fee. Sounds like a plan? [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:30am Yes

Stephanie Waltman, 28 Feb. 2024 , 03:31am I hope that works

Cedrick, 28 Feb. 2024 , 03:32am Nothing to worry Stephanie! I will send you a secure form. Kindly fill up the form so we can proceed with your payment. [Read]

T-Mobile, 28 Feb. 2024 , 03:32am Click here to access our secure forms: https://t-mo.cc/8swh1p3z4z [Read]

T-Mobile, 28 Feb. 2024 , 03:34am Form Submitted [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:35am Did it go through

Stephanie Waltman, 28 Feb. 2024 , 03:35am Please tell me it did

Cedrick, 28 Feb. 2024 , 03:37am Thank you for that Stephanie. [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:37am Did it work

Stephanie Waltman, 28 Feb. 2024 , 03:37am Please tell me it did

Cedrick, 28 Feb. 2024 , 03:38am While I am working on your account Stephanie, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:38am No. I just want everything to work out

Cedrick, 28 Feb. 2024 , 03:40am Almost done with it, Stephanie! Everything will be better soon! You have our assurance here that we got your back. [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:40am I hope so

Cedrick, 28 Feb. 2024 , 03:44am Hi Stephanie [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:45am Is it done

[Privately] Khim, 28 Feb. 2024 , 03:45am I tried to use the payment method that you had provided but we encountered an error for it. The address cannot be validated. [Sent]

Stephanie Waltman, 28 Feb. 2024 , 03:45am Are you still here

Cedrick, 28 Feb. 2024 , 03:45am I tried to use the payment method that you had provided but we encountered an error for it. The address cannot be validated. [Read]

Cedrick, 28 Feb. 2024 , 03:46am Yes Stephanie I am still here. [Read]

[Privately] Khim, 28 Feb. 2024 , 03:46am But we want to help you out and to extend our help, We remove the current payment arrangement on your account as a onetime courtesy. [Sent]

Stephanie Waltman, 28 Feb. 2024 , 03:46am What can I do

Cedrick, 28 Feb. 2024 , 03:46am But we want to help you out and to extend our help, We remove the current payment arrangement on your account as a onetime courtesy. [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:47am Ok

[Privately] Khim, 28 Feb. 2024 , 03:47am In that way, you can create a new payment arrangement to your account, to secure your services from interruption and fees. Shall we proceed? [Sent]

Cedrick, 28 Feb. 2024 , 03:47am In that way, you can create a new payment arrangement to your account, to secure your services from interruption and fees. Shall we proceed? [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:47am Yes

Stephanie Waltman, 28 Feb. 2024 , 03:48am Can you send me a link here so it will let me do i5

Stephanie Waltman, 28 Feb. 2024 , 03:48am It

Cedrick, 28 Feb. 2024 , 03:49am Sure thing Stephanie. [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:50am Because I tried yesterday and it won't let me

Cedrick, 28 Feb. 2024 , 03:50am You may access this link Stephanie for you access and set-up the payment arrangement

https://www.t-mobile.com/support/account/payment-arrangement [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:51am Is there any cheaper plans

Stephanie Waltman, 28 Feb. 2024 , 03:51am Brb

[Privately] Khim, 28 Feb. 2024 , 03:53am Offer rate plan under Essential 55 [Sent]

Stephanie Waltman, 28 Feb. 2024 , 03:54am Thank you for your help

Stephanie Waltman, 28 Feb. 2024 , 03:55am I hope I get you the next time I have a problem

[Privately] Macarolyn, 28 Feb. 2024 , 03:55am Overdue! Please reply to your customer. Buy time if needed or update your customer on what you are currently doing. [Sent]

Cedrick, 28 Feb. 2024 , 03:56am Hi Stephanie [Read]

Stephanie Waltman, 28 Feb. 2024 , 03:56am Because I tried to call customer service on my phone and they were super rude and didn't help me at all

Stephanie Waltman, 28 Feb. 2024 , 03:57am And you have been very helpful and nice

[Privately] Macarolyn, 28 Feb. 2024 , 03:57am Oh my! We always treat our customer like diamond, Stephanie - precious at all times! [Sent]

Stephanie Waltman, 28 Feb. 2024 , 03:57am Thank you for such great customer service

[Privately] Macarolyn, 28 Feb. 2024 , 03:58am We should be more thankful for your infinite patience and I'll just be right here to help you out on all the things that you need. [Sent]

Cedrick, 28 Feb. 2024 , 03:59am Oh my! We always treat our customer like diamond, Stephanie - precious at all times! [Read]

Cedrick, 28 Feb. 2024 , 03:59am We should be more thankful for your infinite patience and I'll just be right here to help you out on all the things that you need. [Read]

Stephanie Waltman, 28 Feb. 2024 , 04:00am Is there a cheaper plan than what I have now

Stephanie Waltman, 28 Feb. 2024 , 04:01am If you don't have time .I understand

Stephanie Waltman, 28 Feb. 2024 , 04:01am Have a good day

Cedrick, 28 Feb. 2024 , 04:01am Upon checking up here you are currently on magenta max 55 and I see that you have a promotion that's why you are getting the s22 for free, changing your plan now may affect the promotion that you have. I highly suggest to keep the current plan for now to keep the promotion. No worries I see here that you only have 4 payment left on your device. [Read]

Stephanie Waltman, 28 Feb. 2024 , 04:01am Ok thank you

Cedrick, 28 Feb. 2024 , 04:02am Once the device has been paid off by the promotion. we can process in changing your plan, [Read]

Stephanie Waltman, 28 Feb. 2024 , 04:02am Ok thank you and have a good day

Stephanie Waltman, 28 Feb. 2024 , 04:02am Bye

Cedrick, 28 Feb. 2024 , 04:02am I really don't want you to lose this amazing promotion for getting your device for free! [Read]

Cedrick, 28 Feb. 2024 , 04:03am As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Read]

Stephanie Waltman, 28 Feb. 2024 , 04:03am Ok I understand

Stephanie Waltman, 28 Feb. 2024 , 04:03am Great

Stephanie Waltman, 28 Feb. 2024 , 04:03am Have a good day

Stephanie Waltman, 28 Feb. 2024 , 04:03am Bye now

Cedrick, 28 Feb. 2024 , 04:03am That's Cool Stephanie! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

Cedrick, 28 Feb. 2024 , 04:04am Did we take care of your reasons for reaching out today completely Stephanie? [Read]

Stephanie Waltman, 28 Feb. 2024 , 04:04am Yes

Cedrick, 28 Feb. 2024 , 04:04am Also last thing Stephanie, don't worry about your interview for tomorrow you will get it. [Read]

Cedrick, 28 Feb. 2024 , 04:05am Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

Stephanie Waltman, 28 Feb. 2024 , 04:05am Thank you

Stephanie Waltman, 28 Feb. 2024 , 04:05am And I hope I don't have to worry about my phone getting shut off

Stephanie Waltman, 28 Feb. 2024 , 04:06am Bye for now

Cedrick, 28 Feb. 2024 , 04:06am We here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now! and Good Luck for your tomorrow's interview Stephanie! [Read]

Stephanie Waltman, 28 Feb. 2024 , 04:06am Thank you. Bye