Offline Notepad
View raw
I understand your package shipped to the wrong address. I will issue a full refund back to your original form of payment. I will be happy to then place a new order and honor your original prices and offers, along with free shipping.
I understand your package shipped to the wrong address. I will issue a full refund back to your original form of payment. I will be happy to then place a new order and honor your original prices and offers, along with free shipping.
HOW IT SOUNDS: “[Customer Name], I understand you would like your package reshipped. Since this is outside our normal process, for this situation, we need you to speak with our Verification Department, to handle any reshipment. Please call 1.800.568.5555 between 10 a.m. to 8 p.m. EST Monday-Friday or Saturday/Sunday from 10 a.m. to 6:30 p.m. EST. However, I can go ahead and process your refund and place a new order, if you would like.”
In transit address cannot modify. more than 10 items Hi (CX name) I apologize that your order is going to a wrong address. I can fix this immediately. Due to the number of items ordered, I can process a refund for the full amount of your order, $xx.xx. You’ll receive an email confirmation for this refund once the credit has processed and the funds will be back to your account within 3-5 business days. I am happy to place a new order and honor the original price you paid in addition to waiving the shipping charge for you! If you are not ready yet, please chat back. I have noted your account, so any of our representatives will be able to take care of this for you!