danilo brasa Jr trainor nickname joey Champagne Raquel assitant trainer pen Carla Gonzales TL arjay cortez- training manager joyce - assistant training manager Vision - Cinch solution in every US household Our mission -Simplify home with tech-enabled services and passionate people providing value, peace of mind, and maximum control. Founded in 1978 nationwide vetted service providers "High performance culture traits" - values other & celebrates success - Take ownership & accountability - Demontrates personal courage - "CORE Values" - Listen - value others - promote improvement - reject status quo - Embrace passion - act like owners - celebrate success Major appliances Laundry appliances mechanical failure wear & tear coverage covered cinch chat can be use on proper way only PLumber - 14days hvac mechanical small malfunction -180 HVAC - Heating, ventilation, and airconditioning PUP - premiere upgrade package procude vendor - is the 3rd party that will call and look for technician NCC - Non covered charges fcor coverage within the 4 walls above the slab and under the roof, mechanical failure due normal wear and tear. owners avoid unexpected repair or replacement. PMS- ShW- seller home warranty/ realty BCW buyer convertion warranty Bdw- by your direct company DTC - direct to consumer/ 30 days closing opw - open direct warrany real state vertial utility bill - it was unique that can pay their warranty using utility bill Warranty perks - 24-/7 365 customer support a robust network of licensed and insured service provides, and a 180 day workmanship guarantee on all covers benefits of the warranty bonus benefits assurant claims administration 8008598231 and provide ID #HPI8598231 buyline that we will have 30% discount Timex purple - per appliances grey - per trade per cinch - 1 heating and 1 cooling depene how many units they have sears - 1 regardless they have more than 1 unit at home 09696393695 what part of warranty - declaration full mantra wear and tear- mechanical failure or normal wear and tear deductible is the amount of money that we collect before submitting request -can be waived if the customer is already 5yrs and can be ask for the support permission - if the SA is not visit the site APO (Alternate Provider Option) An out-of-network provider is assigned to a Service Request when there is no in-network Service Providers available to provide service creating a service request if can't not find service provider, that is the time we can if we can't find a service provider the customer may look for technician and we will file APO workmanship warranty 180days for stop page is only 14 days preventative maintenance - basically test trade is under peach PEACH Plumbing Elctrical Appliances Cooling Heating Insurance is mandated by the government Warranty - is normal wear and tear top call drivers - asking for the contract dlaration page term and condition section depend where and how they bought it but the warranty will starts in 30days for house the it would take 3yrs before they can use the service Cancellation will be handle by the membership Enrollment - Membership Service Requests, Inquiry, etc. - CS Cancellation - Membership Cinch Electronics Enrollment - CS Service Requests, Inquiry, etc. - Fortegra Cancellation - Membership if the customer want to get someone to fix the issue who will allow them to go outside to fix the issue is cinch when is deductible collected- before the service wll be credited What should an agent do before when is allowed to add these items? 60days after pulling up the contract by timex and soho when adding deck page Cinch popular plan Cinch complete home - Covers PEACH System Plan - Covers PECH Appliance Plan - Covers Kitchen and appliances only Repairs Only - Covers REAPIR ONLY to all of PEACH Distribution channels (verticals) Real Estate Financial Institutions Insurance Verticals Continued ( Online platform) DTC - Direct Consumer (website) Retail ( in store enrolloment, online0 Utility Companies Bonus benefits (BOW) Appliances Discounts 24/7 assistance Pre Screened Providers 180 day Workmaship Appliances Buyline Emergency Lodging Homeowners Deductible Reimbursement Cinch learning portal Welcome kit will delivered in 7-10days Consequential damages - Consequential damages are indirect losses—such as lost profits or business opportunities—that do not flow immediately from a breach of contract, but result from the consequences of that act. Also called "special damages," they are not automatically awarded and must be foreseeable or contemplated by parties at the time of contracting. Technician CNH/ HMS cinch sears for sears than you for callig id ELR- Emergency lodging reimbursement if the water is running what is typically covered under faucet coverage - cinch learning module boil, gas range - ANOTATION Customer Pop: No Name: sherell thompson Reason: Washer and microwave not working Details: Action: Closing: for HVAC, if unsure, always use split type. according to KB. both heating and cooling - heat pump cooling only - straight cool heating only - boiler, furnace unsure - split type if the customer have ductwork - heat pump, straight cool, and furnace, boiler, BOTH HEATING AND COOLING, cooling only, heating only, if winter - boiler or furnace