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AVAYA

LOGIN INSTRUCTIONS once the AVAYA is pulled up:

Change login > telephony > Use your extension number, Password is the same with extension number > check all the boxes > use 170.65.64.30 as server address > user type "agent" > Place and receive call using "My Computer" >

Under Agent: Use the Agent number, Password is the same with Agent number > Check all the boxes > Default agent State upon ACD Connection: Ready

John Carlo No Cisco Avaya Agent: 803700 Avaya Ext: 306911

CITRIX https://workspace05.t-mobile.com/vpn/index.html

Rebellion https://launchpad.t-mobile.com/care/home

tmus-cx.slack.com

Johncarlo.Torrero2@T-Mobile.com 481MaboloStreet

TTEC Log in: Email: john.torrero@ttec.com Password: 481MaboloStreet!

https://t-mobile.glean.com

Teams: https://teams.microsoft.com/v2/

https://tmobileusa.sharepoint.com/sites/GCOpsInsights

https://magentaportal.t-mobile.com

Magenta U https://t-mobile.mlearning.com

https://forms.office.com/Pages/ResponsePage.aspx?id=UJpcXVTIo06wXRY4ixTVsybBbOYJGO9HhZFPWjCHO1lUOVJZR05YSENVVUdOVVAzWkRVVjcwWjY2UC4u&origin=Invitation&channel=1https://forms.office.com/Pages/ResponsePage.aspx?id=UJpcXVTIo06wXRY4ixTVsybBbOYJGO9HhZFPWjCHO1lUOVJZR05YSENVVUdOVVAzWkRVVjcwWjY2UC4u&origin=Invitation&channel=1

GCOI

New https://tmobileusa.sharepoint.com/sites/GCOpsInsights/SitePages/Introducing-the-New-Global-Care-Reporting-Space!.aspx

https://app.powerbi.com/groups/me/apps/66c9fe2e-2d0b-486b-a4ce-d95585ebbed3/reports/5eaa1dde-62fd-4cfa-98f8-b998d026a6bd/ReportSection83ae8b0626d0bd7c817c?experience=power-bi

https://chatgpt.com/

To let you know, we are not saving a pin for security purposes. But I have here steps you may follow

T Life / T-Mobile app

  1. Select Manage tab.
  2. Select the gear icon in the top, right corner.
  3. Select Security.
  4. Select T-Mobile ID.
  5. If prompted, log in to the T Life / T-Mobile app.
  6. Select Change PIN/Passcode.
  7. Enter new PIN/Passcode.
  8. Re-enter the new PIN/Passcode.
  9. Select Save.

Yes, you can upgrade two phones at once

  1. Log in to My T-Mobile:
  2. Navigate to the Shop Section:

From the homepage, select "Shop."

  1. Select the First Device:
  2. Choose Upgrade Option:

Select "Upgrade a current device."

  1. Configure Device Options:

On the device screen, select the desired options such as color, memory, and payment options.

  1. Trade-In Option: