6 DELAY RESOLUTION FORMAT

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CALL BACK ASSURANCE (SEND CALLBACK SPIEL SA GC)

To make sure that everything has been taken care of, I will manage your account and give you a callback for the next 24-48 just to check if you have additional help needed.

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DELAY RESOLUTION

Thanks for the wait. We can request for account review so your account will be managed by our support team about _ . This will only take 24-48 hours for this request to be assessed, I will personally give you a call back once done. Would that work for you?

CX: YES

I’m now creating follow up on your account. one moment

CREATE FOLLOW UP THEN REPLY WITH SPIEL BELOW

Thanks for the wait and done setting follow up on your account. Request ID:

AFTER SENDING SPIEL ABOVE SEND CALLBACK DETAILS TO CUSTOMER USING GRAND CENTRAL

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MOVING FORWARD IF CX SAYS OKAY WITH FOLLOW UP

Sure thing. I will now proceed on creating a follow up for you.

I've successfully created a follow up for you. Request ID:

I will personally give you a call back once done.