Secondary/ Security Questions

GENERAL QUESTIONS

The password didn’t match. No problem—I’ll email you a bill with the details to access your account. Let me know once you’ve received it

Please refer to the email I sent, which includes your billing details

Thank you for confirming. Please base your answers on the email I've sent you, which contains your billing information.

Let us now proceed with secondary questions. May I confirm the email address registered on the account?

May I have the mobile number registered on the account?

May I know which package you are subscribed with on the account?

FINANCIAL QUESTIONS

Thanks! May I know what was your last bill value?

Perfect! Can you provide me when is your next bill due?

Great! Can you confirm last 4 digits of your bank account number?

Awesome! Which date does your Direct Debit usually come out of your account?

(3 days tolerance)