June 21 WEDNESDAY CALLS 8TH DAY OF OCP

1.POSTCODE NG5 8NJ SURNAME IAN BRADBURY PHONE NUMBER 07766144769 1st line of address 3 WOODCHURCH RD NOTTINGHAM, NG5 8NJ, GB EMAIL ADDRESS ianbradbury3@yahoo.co.uk

Cm told that he was trying to send a proof of purchase of fridge freezer. An agent told him yesterday that he will receive an email He has an ongoing issue of the fridge freezer.

Customer follow up for the email that was advised to him earlier today

CNU230620276755 -CASE NUMBER Cm told that he was trying to send a proof of purchase of fridge freezer. An agent told him yesterday that he will receive an email He has an ongoing issue of the fridge freezer.

Provided the case number that there is already a POP on file. Advised the cm to call us back if he still did not receive an email of confirmation. Asked the cm about the survey then he hung up. 2.POSTCODE BA1 6RR SURNAME ALDEN PHONE NUMBER 07817167199 1st line of address EMAIL ADDRESS chris.c.alden@icloud.com

[Customer Issues]Customer callled in to report that the washer door is leaking.

[Consultation contents]The cm is not at home and he cannot do the troubleshooting steps. He also told that he will send the model number and other details via email.

[Request]Called back the cm however cm is still not at home. Left a voicemail for the customer for him to callback to provide the details needed for booking a repair service. CNU230621284776

3.POSTCODE ST15 0BE SURNAME JORDAN GAYLE PHONE NUMBER 07464482516 1st line of address 3 Willow Dale, STONE, ST15 0BE, GB EMAIL ADDRESS jordangayle@hotmail.co.uk

Cm told that they don't like the repair schedule which is on June 28. They want an earlier schedule. [Customer Issues] informed the agent that our dept already checking for the ETA of the parts & will update the cm once we received the ETA details [Customer Issues] Cm told that they don't like the repair schedule which is on June 28. They want an earlier schedule.

[Consultation contents] Advised that the dept. is still waiting for the ETA of the parts. Provided the number of JTM service center to the representative speaking in behalf of the customer.

4.POSTCODE KT5 9BY SURNAME STADDON PHONE NUMBER 07535638060 1st line of address EMAIL ADDRESS sharon.knight@toktok.net

[Customer Issues]Cm called in to inquire how to change and install the water filter for the ice maker.

[Consultation contents]Gave instructions to the cm and told the ts steps in the LG WEBSITE. Provide also the website of LG

5.POSTCODE YO62 4BY SURNAME HUTCHINSON PHONE NUMBER 1st line of address EMAIL ADDRESS Cm called in to ask if he has extended warranty Model number:F1481TD Serial Number: 212KWAT3E776 Purchase Date: Retailer:

6.POSTCODE BH9 1AU SURNAME PHONE NUMBER 1st line of address EMAIL ADDRESS

Cm told that the washer spinner is not working and it is leaking. -.Checked both the inlet and outlet to see if they are wet and if there is any signs of damage to the pipes. -Checked that all connections are fully screwed on and secure. -Checked and there is no error code. -Confirmed that there is a leak all over the floor.

7.POSTCODE OX16 9BX SURNAME PHONE NUMBER 1st line of address EMAIL ADDRESS CM CALLED BEC REMOTE IS NOT WORKING -transferred to HE

CNU230621289656

8.POSTCODE AL49PA SURNAME COOK PHONE NUMBER 1st line of address EMAIL ADDRESS diane.cook50@gmail.com -- 1ST TIME Model number: Serial Number: Purchase Date: Retailer: the door of the fridge has dropped half of it is lower. It just dropped and became uneven
17 of July 2022

[Customer IssuesCm called in to report that ]the door of the fridge has dropped half of it is lower. It just dropped and became uneven

[Consultation contents]Advised the cm to contact the retailer who installed the fridge freezer. Provided the number of the retailer.

1. Customer needs to adjust the level of the doors, how to do this is advise in the manual.
2. Check the level of the device to make sure the floor is level.
3. Pull the device out of location to see if this adjusts the doors. If it does then the floor is unlevel.
4. Make sure there is no damage to the hinges or the door.
5. Make sure the doors have been attached correcty.

9.POSTCODE SURNAME PHONE NUMBER 1st line of address EMAIL ADDRESS

Model number: Serial Number: Purchase Date: Retailer:

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Model number: Serial Number: Purchase Date: Retailer:

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Model number: Serial Number: Purchase Date: Retailer:

POSTCODE SURNAME PHONE NUMBER 1st line of address EMAIL ADDRESS

Model number: Serial Number: Purchase Date: Retailer:

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Model number: Serial Number: Purchase Date: Retailer:

POSTCODE SURNAME PHONE NUMBER 1st line of address EMAIL ADDRESS

Model number: Serial Number: Purchase Date: Retailer:

POSTCODE SURNAME PHONE NUMBER 1st line of address EMAIL ADDRESS

Model number: Serial Number: Purchase Date: Retailer:

POSTCODE SURNAME PHONE NUMBER 1st line of address EMAIL ADDRESS

Model number: Serial Number: Purchase Date: Retailer:

POSTCODE SURNAME PHONE NUMBER 1st line of address EMAIL ADDRESS

POSTCODE SURNAME PHONE NUMBER 1st line of address EMAIL ADDRESS

POSTCODE SURNAME PHONE NUMBER 1st line of address EMAIL ADDRESS