paused - not ready

green - connected

orange after call work

yellow - ready( avail)


Acct Statuses

*Pending- Further personal information needed
*Rejected - Must provide (SSN, ID, POA)- Limited use of the funds to the store if ch disagreed we can process the ROF or (RCR10BD)
* Conditional- PIN and Signature purchases (120 DAYS)
* CIP approved- Use card

PRIMARY HOLDER- Pink background letter (P)
SECONDARY HOLDER- yellow background small (s)


ADJUSTMENT HUB-
Company- NSP
Group- PROD

Not verified - Verified user
Verified- View acc.


INTRODUCTION TO DISPUTE

OBTAIN----> ACTIVATE ------> FEATURES AND BENEFITS PROMOTION
-------> LOAD------ USAGE AND MAINTENANCE> .

CUSTOMERS CAN ACIVATE THERE CARD THORUGH- ONLINE ACC, A SQUARE STATION , CUSTOMER SERVICE AND TRHOUGH EMAIL


LIFE CYCLE OF AN ELECTRONIC TRANSACTION


AVAILABLE BALANCE
AUTHORIZATION
PENDING HOLD
SETTLEMENT
RELEASE- REVERSAL
MERCHANT

DISPUTE 101
CH can file a dispute, check status, activate through online banking acc

Dispute- documents@netspend.com- CH can sent LOD through email

failed verification
*adv ch to callback
*use OAC or mobile app and ch can file a dispute through there OAC


IDENTITY VERIFACTION

social engineering is tricking a person and getting the information to commit fraud. Practice of someone stealing another's identity by way of using their identifying personal info.

PHISING- fraudulent sending emails or messages claiming to be from a reputable company,

VISHING - making calls or leaving voice messages claiming from a reputable information such as bank details and credit card numbers.

2TYPES OF BLOCK

1. UNUSUAL BLOCK RESULTION
-SEND DOCS - WARD TRANSFER
-GOV PHOTO ID - COLD TRANSFER
- PROOF OF ADDRESS

2. SUSPICISOUS BLOCK

SECURITY LAUNCH PAD


NON PIN VERIFIED

- To grant account access to these callers, you must complete the following

*NAME

*ONE TIME PASSCODE 

if not get the *SECURITY VERIFICATION QUESTIONS

PIN VERIFIED 
-FIRST AND LAST NAME 





- To be offered, a caller must

-Have a phone number on fie

- Not have change the phone number 


SCOPE OF SUPPORT 

filling Dispute
Account Balance
Routing Number
Account/ Transaction Review
General Inquiry
Blocking the card
Account information Update *

GPR
RELOADABLE FEATURES/ FEE PLAN CH VERIFICATION REQUIRED

GIFT CARD
NON RELOADABLE- FUNDS EXPIRE- NO FEATURES/ FEE PLAN/ NO CH VERIFICATION NEEDED

tCAM: Dispute update

SECURITY

-Only customers who pass security verification can make account charges