spi-rcleo@1800flowers.com Inspiro@2027! 424616857734572 Qw2Ua93T Many people feel that a high price tag matches the depth of their feelings. I am very sorry you are dealing with this right now or I would feel the exact same way if I were in your position.. Course View *Family Brand -Vital Choice -Wolferman's Bakery *Family Brands -Harry And David -Cheryl's Cookies -Vital Choice - Salmon, Canned Fish -Moose Munch - Cookies -Walferman's Bakery - Waffle's, Scoons -The Popcorn Factory - Popcorn -Scharfen Berger - Chocolate Maker *Personalization Mall - Offer a wide range of customizable knowledge base 1.I would feel the exact same way if I were in your position. 2.Learn how to search smarter so you can find answers fast. 3.Learn how to search smarter so you can find answers fast. *846 Order Modification Request Holds -Understanding when and how to use the 846 Order Modification Request hold is crucial for managing customer requests efficiently. This article outlines the appropriate scenarios for setting an 846 hold when an item is in Included in Shipment status and a customer requests a change, cancellation, refund, or replacement. By following these steps, you can ensure accurate order modifications while maintaining clear communication with customers. When setting an Order Modification Hold: ⛔ You MUST NOT do a charge adjustment for the issue. ⛔ You MUST NOT promise the customer a specific delivery date. ⛔ You MUST NOT set an 846 Order Modification hold to hold a shipment. ✅ You MUST enter complete instructions for what the customer is asking. Bright blue fonts - Hyperlink Bright green Font - Helpful Tips Bright Orange Font- Deadline Time/ Sensitive Shouting emoji - Scripting Pencil emoji- Order notes Check - Complete Action Knowledge - Article *Use the book icon *Search smart *Scan, don't skim *Refine Your search Locate the article that discusses proper hold and quiet hold techniques. (KA-10495) If you need to know how to use Dynamics for Voice, which article do you need?(KA-03474) Adding this article to your favorites will help when you need to do a warm transfer and consult or receive a warm transfer.(KA-01096) Celabration Passport Purpose & Value Celebrations Passport® is an annual membership that offers free standard shipping and no service charges on eligible gifts across the 1-800-Flowers.com Family of Brands. Members also receive exclusive offers and seasonal surprises throughout the year. Passport makes celebrating easier and more affordable for our customers all year long. -$19.99 price *Can Be Used On Sale items Clubs and subscriptions Orders with promotion codes or employee discounts Enrollment Requirements Valid email address required Customer must be signed in to use benefits online Auto renews each year unless turned off *Cannot Be Used On past orders For business accounts or business-related orders With customers outside the U.S. In combination with airline promotions Enrollment Restrictions Gift cards cannot be used to buy membership Coupons cannot reduce the membership price 302Q - Transfer to Priority team(if the customer wants to cancel ) N-999xj- M-999x- 03595- Celebration Passport process Free standard shipping - Member receive free standard shipping on eligible gifts delivery by a carrier. Automatic Benefits - Benefits apply automatically at checkout when the member is signed in. No Promocode is needed. exclusive member discount - members receive special deals and limited time offers -Passport members can purchase eligible stand-alone standard greeting cards for $3.99(regularly $5.99 No Minimum order Size- There is no minimum order amount to use passport benefits. Easy Account Management -From their online account, members can: update billing information. Turn off auto renewal. Cancel their membership. Gift Card - The Gift List feature allows customers to conveniently reorder gifts sent in previous years. It displays each past recipient, the items ordered, arrival dates, and greeting information. *The Celebrations Passport App allows customers to shop across multiple brands. *Subscriptions are not supported in the app. Site specific promo codes cannot be used in the app. Customers do not need a Passport membership to use the app. Passport members must sign in to receive free standard shipping. What Passport Does Not Cover How Customers Join What Passport Offers -Free standard shipping on eligible orders -No standard service charge on florist deliveries -Reduced express shipping charges -Member only discounts -A full year of benefits for one annual fee Past orders -Business accounts -Canadian and international orders -Airline promotions -Gift card purchases -Online In the app Calling Customer Care ''Benefits begin after sign up when signed in'' Harry & David is an American gourmet food and gift producer known for luxury gift baskets, fruit orchards, and signature items like Royal Riviera® Pears. *Course Overview -Identify Harry & David brands and their unique characteristics. -Understand the occasions and emotions that drive customer purchases. -Navigate the Harry & David brands websites efficiently to locate products and information. -Recognize key products and what they are best known for, including gifts, gourmet foods, and seasonal favorites. *VITAL CHOICE* Healthy: Focuses on the nutritional value. It means the product is nutrient-dense, low in harmful additives (like excess sodium or refined sugars), and supports physical well-being. Natural: Focuses on the ingredient source. It implies the food comes from nature with minimal processing. It contains no artificial flavors, synthetic colors, or chemical preservatives Convenient: Focuses on time and effort. It means the food requires little to no preparation, is easily portable, has a stable shelf-life, and fits seamlessly into a fast-paced routine. *WOLFERMAN'S BAKERY* - is a promotional tagline meaning a business or service is constantly accessible (available 24/7 or whenever you need it) and consistently maintains high quality. HARRY AND DAVID FACTS -America’s premier choice for gourmet gifts since 1934, offering fresh fruit and expertly crafted gift baskets. -1,700+ acres of land dedicated to growing premium fruit. -Approximately 14,000 tons of pears harvested each year. Wolferman's bakery *110+ years baking - Since 1888, traditional of excellence, crafting premium baked goods using time-tested recipe "Harry And David Summary" -Since 1934, Harry & David's focus has been delivering expertly crafted products backed by an extraordinary experience and unparalleled service, value, and variety. "Wolferman's Bakery" -Wolferman's Bakery delivers baked goods using the same delicious recipe the company was founded on over a century ago. "Vital Choice" -Vital Choice is built on a foundation of sustainability and diversity. "Our guarantee is the strongest in the business and sets us apart from our competitors. " -Meaning - the company's promise or warranty to the customer is better than any other offer from rival companies, making their product or service a safer and more attractive choice. *UNDERSTANDING OCCASION AND CUSTOMER EMOTION* -Identify key occasions when customers are most likely to purchase each brand. -Recognize the emotions customers associate with different occasions. -Explain each brand’s strengths and how they align with customer needs and occasions. *BIRTHDAY What Customers Want to Express: joy, celebration, appreciation, cheer, happiness *SEASONAL OCCASIONS What Customers Want to Express: celebration, warmth, festivity, cheer, gratitude *ANNIVERSARY What Customers Want to Express: love, connection, intimacy, passion, appreciation "Harry&David" -Wine -Truffles -gift Baskets and towers -gourmet meals (Celabration and special occasions) "Vital Choice" -Seafood -Salmon -Shellfish -sustainable food options "Wolfermam's Bakery" -English muffins -scones -waffles -pastries LESSON SUMMARY -Each brand has unique strengths that match different customer needs. -Customers’ emotions drive their gift choices — pay attention to what they want to express. -Matching the right brand to the occasion and emotion creates a meaningful experience -Listening carefully and connecting products, brand, and emotion helps you make the perfect recommendation. NAVIGATING OUR BRANDS -guiding a brand through market changes, shifting consumer expectations, and evolving identities while keeping its core purpose and trust intact. HOW CUSTOMERS SHOP WITH OUR BRANDS *Phone & Catalog *Website & Third Parties *Mobile *Retail Stores -Medford, Oregon(Stores) CLUBS - 12,9,6,3 months Customers shop in many ways — by web, phone, catalog, mobile, or in stores — and knowing this helps match gifts to their needs -Key website features like the search bar, account/sign-in button, and chat option are easy to locate -Product codes help find items quickly. Brands are identified by the last letter: Harry & David = X, Vital Choice = H, Wolferman’s = W. -Product pages show important details: product name, images, price, size or flavor, delivery info, descriptions, total weight, special features, and add-on Master List - is a comprehensive, primary collection of items, names, data, or tasks that serves as the main source of reference. Masterlist Search has options for both basic and advanced searches that can help you find what you need in the masterlist. Remember, each brand’s Masterlist will only contain information on that brand’s products. Search results will appear as a list of products with detailed product information. Word: Every item with that word in the Item Description. Word Order: Type words in any order. Item Numbers: Remove the prefix, i.e. for item CG-4205X, type 4205x. You may use the suffix or leave it off. Compare Items: Add a + between item numbers, i.e. 4205+4559. Price: Enter a “$” in front of the number. Results will display items within a $10 value range. Narrow a Price search: Type "$50 pear” to display items with “pear” in the description priced at $40 - $60. Plurals: Search is plural sensitive. If you type cookies, it will not find "Deluxe Cookie Basket" because the word "cookies" is not in that Item Description. Partial Replacements link will open an article in the Knowledgebase, with this table of items available for partial replacements. You can search by category from the top menu links or scroll down the page. Click any top category to jump to available Full Replacement - When the order is totally damage Partial Replacement - when the order is less than 50% damage *Destination Search: Click the Shipping check box. In the first dropdown, select Canada. The results will display all items that can ship to Canadian addresses. *Shipping Methods: Click the Shipping check box. In the second dropdown, select 2-Day Guaranteed included. The results will display all items that automatically ship 2-day at no additional charge. *Shipping Methods: Click the Shipping check box. In the second dropdown, select 2-Day Guaranteed included. The results will display all items that automatically ship 2-day at no additional charge. Cardable - if the items are cardable *Product , Item Number, and Image: Clicking on this photo will take you to the item's listing on the website. *Return to List: This link will take you back to your search results list Search Tips and Tricks If you searched the Masterlist and can't find what you are looking for, take the following next steps: *Check to make sure you're in the correct brand's masterlist If searching for a club to start in a future month, you can find the item number on the Clubs pages in the Knowledge Articles. Check the item number. The masterlist will only find the item if you enter it without the prefix. The suffix is optional. If you need assistance, reach out to your Team Supervisor. When searching by keyword, you must type it exactly in order to be found. Check your spelling! Note: The master list will only show items that have a first availability date of 90 days in the future or less. *Product Availability Definition of Availability Availability means IF there is inventory, the item will ship anytime during the date range shown. It is not a guarantee that inventory is actually available. These dates may not be accurate, use Inventory Inquiry or the website to determine availability. *Month-Only Availability Most seasonal fruits are Month-Only items. This means that we pick and pack the fruit as it ripens throughout the month. These items DO NOT, CANNOT, and WILL NOT, have a specific arrive-by date in the system. How do we explain this to customers? *NOTES* Here is scripting to explain a month-dated item to your customer: "The delivery of this item depends on the harvest, and I cannot provide a specific arrive-by date. We'll ship your [ITEM NAME] to arrive sometime during the month of [MONTH]." See KA-02548 for more information on arrival dates. *Week-Only Availability Occasionally, we do offer month-only fruit to arrive during a specific week or Holiday. These are referred to as Week Only. When a week-only item is entered, it will implant a 2-digit code. Hover over the code to see the actual week-of date. The date will be a Monday and the item will arrive sometime that week.