**Internal Transfer** 


Visitor, 08 Nov. 2023 , 03:05pm hi 
Info [Automated], 08 Nov. 2023 , 03:05pm You are now connected to Jack. [Read] 
Jack, 08 Nov. 2023 , 03:06pm Hi this is Jack! Thanks for messaging with me today, here at Ally customer care. How can I help you today? [Read] 
Visitor, 08 Nov. 2023 , 03:06pm Hi Jack. I'd like to transfer funds from Savings Account 3598 to Money Market 3606 
Jack, 08 Nov. 2023 , 03:08pm Hello, Steve! Sure, I'll be more than happy to assist you transferring your funds from your Savings Account 3598 to your Money Market 3606.. [Read] 
Visitor, 08 Nov. 2023 , 03:08pm Great! 
Jack, 08 Nov. 2023 , 03:10pm By the way, may you verify the last 4 digit of your account where the funds will come from and where it will be transferred? [Read] 
Visitor, 08 Nov. 2023 , 03:10pm Sure. Savings Account 3598 to Money Market 3606 
Jack, 08 Nov. 2023 , 03:12pm Thank you for providing, may I also know the amount that you are going to move? [Read] 
Visitor, 08 Nov. 2023 , 03:13pm $100,000 
Jack, 08 Nov. 2023 , 03:14pm Thanks again, would you please allow me 5-6 minutes while I'm processing your request? [Read] 
Visitor, 08 Nov. 2023 , 03:14pm Ok sure. Take your time. 
Info [Automated], 08 Nov. 2023 , 03:17pm Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly. [Read] 
Jack, 08 Nov. 2023 , 03:18pm Thank you for holding, Steve. [Read] 
Jack, 08 Nov. 2023 , 03:19pm Per your request, I am initiating your internal transfer request for $100,000.00, from your Ally Bank Savings Account 3598, to your Ally Bank Money Market Account 3606, to be completed today. Is this correct? This transfer will be completed immediately. [Read] 
Visitor, 08 Nov. 2023 , 03:19pm Correct. 
Jack, 08 Nov. 2023 , 03:21pm I've already processed your request for internal transfer amounting of $100,000.00, from your Savings Account 3598 to your Money Market Account 3606. [Read] 
Visitor, 08 Nov. 2023 , 03:22pm Thank you Jack, 
Jack, 08 Nov. 2023 , 03:23pm Aside from helping you out moving your funds, is there anything else that I can possibly assist you with? [Read] 
Visitor, 08 Nov. 2023 , 03:23pm No, that's it. You did great Jack. 
Jack, 08 Nov. 2023 , 03:25pm That's perfect! I'm glad that I was able to help you with your request.Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. [Read] 
 
** Account Closure**  

CID - 87223d6c-f9c6-4709-b57e-68ccd823c916 
Visitor, 08 Nov. 2023 , 02:06pm hi 
Info [Automated], 08 Nov. 2023 , 02:06pm You are now connected to Jack. [Read] 
Jack, 08 Nov. 2023 , 02:07pm Hi this is Jack! Thanks for messaging with me today, here at Ally Customer Care. How can I help you today? [Read] 
Visitor, 08 Nov. 2023 , 02:09pm Hello. I'd like to close my account and transfer from Money Market 3614 to my Chase Manhattan Bank savings account 9234. Appreciate it. 
Jack, 08 Nov. 2023 , 02:10pm I’m sorry to hear that you’ll be closing your account. Please note currently we do not require a minimum balance, and we don't charge maintenance fees, there's no cost to keep the account available for future use. [Read] 
Visitor, 08 Nov. 2023 , 02:10pm Ok got it. Thanks for letting me know. 
Jack, 08 Nov. 2023 , 02:12pm You're welcome. If I haven’t changed your mind to stay with us. I can certainly help you to close your account. If you don't mind me asking, why do you want to close your account ending in 3614? [Read] 
Visitor, 08 Nov. 2023 , 02:13pm I just do not need it anymore. I need to take care of other things for now. 
Jack, 08 Nov. 2023 , 02:15pm I understand that, Would you please allow me 4-5 minutes while I'm checking your account? [Read] 
Visitor, 08 Nov. 2023 , 02:16pm Ok sure. Take your time. Thank you. 
Jack, 08 Nov. 2023 , 02:16pm Thank you! [Read] 
Jack, 08 Nov. 2023 , 02:20pm Thank you for waiting, Steve. [Read] 
Visitor, 08 Nov. 2023 , 02:20pm Sure. I'm hanging on. 
Jack, 08 Nov. 2023 , 02:22pm I am looking on to your account and it is showing that there is a linked external bank account which is your Chase Manhattan Bank ending in 9234. I just want to let you know that if you are going to move your funds, ACH method is the fastest option and you can do this through your online account. [Read] 
Jack, 08 Nov. 2023 , 02:22pm If you would like I can walk you through. [Read] 
Visitor, 08 Nov. 2023 , 02:24pm Just transfer it to my linked account. Maybe you can do it for me. Thanks for letting me know my options. 
Jack, 08 Nov. 2023 , 02:25pm Alright, Steve. I will be more than happy to do it for you. [Read] 
Visitor, 08 Nov. 2023 , 02:26pm Amazing! Great Jack! 
Jack, 08 Nov. 2023 , 02:27pm Sure! I just want to confirm if do you have any one-time or recurring ACH transfers such as direct deposits, Bill Pay or Zelle transactions scheduled or a direct deposit that may need to be canceled or updated before the account is closed? [Read] 
Visitor, 08 Nov. 2023 , 02:29pm Nope. This is it. 
Info [Automated], 08 Nov. 2023 , 02:32pm Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly. [Received] 
Jack, 08 Nov. 2023 , 02:32pm That's great! Thank you for confirming and just want to make sure I got it correct, you want to transfer the remaining balance and accrued interest to your Chase Manhattan Bank savings account ending in 9234? [Read] 
Visitor, 08 Nov. 2023 , 02:33pm You got it! 
Jack, 08 Nov. 2023 , 02:34pm Perfect! By the way, may I know what is your best phone number? [Read] 
Visitor, 08 Nov. 2023 , 02:34pm 8053004603 
Jack, 08 Nov. 2023 , 02:36pm Thank you for providing. [Read] 
Jack, 08 Nov. 2023 , 02:36pm Would you please allow me 5-7 minutes while I'm processing your request? [Read] 
Visitor, 08 Nov. 2023 , 02:38pm Sure. 
Jack, 08 Nov. 2023 , 02:39pm Thank you, Steve. [Read] 
Jack, 08 Nov. 2023 , 02:42pm Thank you for waiting, Steve. [Read] 
Visitor, 08 Nov. 2023 , 02:43pm You are welcome. 
Jack, 08 Nov. 2023 , 02:43pm I would like to update you that I'm almost done processing your request. Please bear with me. [Read] 
Visitor, 08 Nov. 2023 , 02:44pm I appreciate the update. 
Jack, 08 Nov. 2023 , 02:46pm Sure! I'll be right back. [Read] 
Jack, 08 Nov. 2023 , 02:49pm Hi, Steve! per your request, I am initiating a single electronic funds transfer for $1,612.78 plus your accrued interest $2.12, from your Ally Bank Money Market Account 3614, to your Chase Manhattan Bank savings account 9234, to begin processing today 11/08/2023. Is this correct? If you want to cancel this transfer, you can check the status by calling or chatting with us. However, once this transfer starts processing it cannot be cancelled. This transfer will take 3-5 business days to complete. [Read] 
Visitor, 08 Nov. 2023 , 02:50pm Yes , this is correct. 
Jack, 08 Nov. 2023 , 02:53pm I already requested to closed your account ending 3614. Your reference number is 45244095. Please allow 1-2 business days for your request to be completed and 3-5 business days for your remaining balance to be transferred on your external account. You will get an email when it has been closed, when you log in to your online access, the account will say closed. You will also have access to your statements and Tax forms for the next 7 years. This account will be visible for 60 days after it is closed. [Read] 
Visitor, 08 Nov. 2023 , 02:53pm Ok. Got this. Thank you Jack. 
Jack, 08 Nov. 2023 , 02:53pm You're welcome! Steve. Is there anything else that I can possibly assist you with? [Read] 
Visitor, 08 Nov. 2023 , 02:54pm Nothing else Jack. You did well in helping me. Thank you. 
Jack, 08 Nov. 2023 , 02:56pm That's perfect! I'm glad that I was able to help you with your request. [Read] 
Visitor, 08 Nov. 2023 , 02:57pm Yes you did. Thanks again. 
Jack, 08 Nov. 2023 , 03:00pm You're welcome! Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. [Read] 
 
** Address Change** 

Visitor, 08 Nov. 2023 , 03:26pm Hi 
Info [Automated], 08 Nov. 2023 , 03:26pm You are now connected to Jack. [Read] 
Jack, 08 Nov. 2023 , 03:26pm Hi this is Jack! Thanks for messaging with me today, here at Ally customer care. How can I help you today? [Read] 
Visitor, 08 Nov. 2023 , 03:27pm I would like to change my address. 
Jack, 08 Nov. 2023 , 03:28pm Sure, I'll be more than happy to assist you in updating your address. [Read] 
Visitor, 08 Nov. 2023 , 03:28pm Great! 
Visitor, 08 Nov. 2023 , 03:28pm I would like to update my address to 7878 Tanglewood Drive Sarasota, Florida 34239 
Info [Automated], 08 Nov. 2023 , 03:31pm Sorry it's taking longer than expected to reply. Your Customer Care Associate will respond shortly. [Received] 
Jack, 08 Nov. 2023 , 03:31pm Alright, rest assured that your request will be process. May I know is this both for your mailing and home address? [Read] 
Visitor, 08 Nov. 2023 , 03:32pm You got it. This is for both. 
Jack, 08 Nov. 2023 , 03:33pm Perfect! By the way thank you for providing the updated address for your mailing and home address? [Read] 
Jack, 08 Nov. 2023 , 03:33pm *. [Read] 
Visitor, 08 Nov. 2023 , 03:34pm Yes sure. You are welcome. 
Jack, 08 Nov. 2023 , 03:34pm Would you please allow me 4-5 minutes while I'm processing your request? [Read] 
Visitor, 08 Nov. 2023 , 03:35pm Ok sure. Go ahead. 
Jack, 08 Nov. 2023 , 03:37pm Thank you. [Read] 
Jack, 08 Nov. 2023 , 03:38pm Thank you for waiting, Steve. [Read] 
Visitor, 08 Nov. 2023 , 03:39pm Welcome Jack. 
Jack, 08 Nov. 2023 , 03:40pm I just want to make sure that your request to update the address is not for a Trust account? [Read] 
Visitor, 08 Nov. 2023 , 03:40pm Yes just the address please. 
Jack, 08 Nov. 2023 , 03:41pm That's great! I'm almost done processing your request. [Read] 
Visitor, 08 Nov. 2023 , 03:41pm Amazing! Thanks. 
Jack, 08 Nov. 2023 , 03:44pm Hi! Steve. I was able to update your request to change your home and mailing address on file. [Read] 
Jack, 08 Nov. 2023 , 03:45pm By the way, for security reasons, when a change is made either to your home or mailing address, a letter will be generated and sent to your previous and new address. The letter will be delivered to you within 7-10 business days. [Read] 
Jack, 08 Nov. 2023 , 03:46pm Is there anything else that I can possibly assist you with? [Read] 
Visitor, 08 Nov. 2023 , 03:47pm That would be it Jack. Thanks. 
Jack, 08 Nov. 2023 , 03:48pm That's perfect! I'm glad that I was able to help you with your request. Thank you for taking the time to chat with me today. Please remember we are available 24/7 to assist you with your online banking needs at Ally.com, or by phone at 1-877-247-ALLY (2559). We value your feedback; please remain in the chat window to answer a few questions about your experience with us today. [Read]