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The issues include: Not able to Download 1099 FORM Cannot read/ blurry 1099 Form Greyed out 1099
If dasher is experiencing the aforementioned issues, you can advise dasher to try the in-app path: Earnings > View payout details > Tax documents > select year, and update to the latest Dasher app. Since 2025 season forms are delivered in-app (no Stripe Express), this resolves many inbounds; eligibility is earnings ≥ $600 for the tax year.
If dasher is not able to find the 1099 FORM in the app, you can escalate the case to MQ 1099 Escalations queue.
If dasher is experiencing the aforementioned issues, you can advise dasher to try the in-app path: Earnings > View payout details > Tax documents > select year, and update to the latest Dasher app. Since 2025 season forms are delivered in-app (no Stripe Express), this resolves many inbounds; eligibility is earnings ≥ $600 for the tax year.
If dasher is not able to find the 1099 FORM in the app, you can escalate the case to MQ 1099 Escalations queue.
Note: If the Dasher has not yet received their 2025 Form 1099, please escalate the case to T3 Dx-Taxes.
Please use the correct format of DASHER GENERAL INQUIRY before escalating the case to MQ 1099 Escalations and T3 Dx-Taxes.
For general Inquiry please fill out these details:
Type of Dasher issue:
Actions taken:
Relevant links:
Cases related:
Reason for pending (if applicable):
Verification details:
Email address:
Phone number:
Date of birth (DOB) (MM/DD/Year):
Last 4 digits of Driver’s License and issuing state (i.e. 1234 - Kansas)
Banking Institution Name and the last 4-digits of your bank account number OR the last 4 digits of your DasherDirect card:
Last Dash Date (MM/DD/Year):
You may use the following spiel when informing the dasher about the escalation.
" I sincerely apologize for the inconvenience this has caused. We'll escalate your case right away to our dedicated 1099 team, who will ensure a copy is sent to you and made visible as quickly as possible. In the meantime, please keep an eye out for any email communications from our team—they may reach out if they need additional information to resolve this quickly. Thank you for your patience. "
For instances that you are not able to escalate the case to either of these queues, you may directly escalate the case to CP360 Escalations instead.
This update will serve as guide for maintaining accuracy and efficiency in our case handling, ensuring our Dashers receive the proper support they need. For any questions or clarification, do not hesitate to reach out to Local Advocates or your TEAM LEAD. Please acknowledge this email with any emoji to confirm your understanding.