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10/07 CALLS

CNU250710689617

Surname : LAKEY

Mobile Number : 07768934203

Post Code : NG6 9DB

1st Line of Address : 48 Highbury Avenue, NOTTINGHAM, NG6 9DB, GB

Email Address : j.lakey@live.com

Model # : F2Y509WBLN1.ABWQPUK

Serial # : 504PNAJBH472

DOP : 02/07/2025

Retailer : CURRYS

[Customer Issues] WARRANTY CONFIRMATION

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is having trouble registering a newly purchased washing machine and has not received a promised email confirmation regarding the warranty registration.

  2. Customer Request: Customer seeks confirmation of the five-year warranty registration and a prompt email or SMS proof of registration.

  3. Agent Solution: Agent confirmed that the washing machine is registered for a five-year warranty and explained that the certification email would arrive within 10 to 12 weeks. The agent also offered to send a confirmation SMS as proof of registration immediately.

  4. Resolution Acceptance: Yes. The customer accepted the solution and expressed gratitude upon receiving the confirmation SMS.

  5. Customer Pain Point: Customer is frustrated by the lack of communication from previous representatives and the delay in receiving the warranty confirmation.

  6. Notable Comments: Customer mentioned a previous call reference number and emphasized the importance of receiving proof of the warranty registration due to prior miscommunication.

[Request] DONE

CNU250710689839 RNU250710067728

Surname : DAVIS

Mobile Number : 07359782921

Post Code : GL1 5PX

1st Line of Address : 78 Alma Place, GLOUCESTER, GL1 5PX, GB

Email Address : carla.louise.bailey@icloud.com

Model # : FWV796STSE.ASSQPUK

Serial # : 205PNQE0S620

DOP : 04/08/2022

Retailer : CURRYS

[Customer Issues] WARRANTY APPROVED SO I BOOKED IT FOR THE REPAIR

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling about a washer-dryer unit that is not drying clothes properly, despite washing fine. The issue started approximately three days ago, and the unit is still under warranty.

  2. Customer Request: Customer seeks a service appointment to have the washer-dryer inspected and potentially repaired.

3.Agent Solution: The agent provided troubleshooting steps, including checking the load size and drying settings. The agent explained that the load may be too light for effective drying and confirmed that the customer uses the tub clean feature regularly. The agent also created an account for the customer and requested proof of purchase to verify warranty status before scheduling a service.

  1. Resolution Acceptance: Yes. The customer accepted the agent's proposal to send an SMS for proof of purchase and agreed to proceed with scheduling a service appointment once the warranty is confirmed.

  2. Customer Pain Point: Customer expressed frustration over the prolonged drying time (approximately five hours) and the inconvenience of the washer-dryer not functioning as expected, especially since it is still under warranty.

  3. Notable Comments: Customer mentioned that the unit was purchased online from Curry and that her husband handled the purchase, making it necessary to obtain the receipt from him. The customer also indicated that this was her first time contacting LG for assistance.

[Request] DONE BOOKING AND SMS

CNU250710690099 RNU250710067948

Surname : ZHANG

Mobile Number : 07746144688

Post Code : HP13 6FQ

1st Line of Address : 6 Castle Rise, Castle Street, HIGH WYCOMBE, HP13 6FQ, GB

Email Address : zhangleis07@gmail.com

Model # : F6V909BTSA.ABLQPUK

Serial # : 303PNAJ11792

DOP : 26/05/2023

Retailer : LG ELECTRONICS

[Customer Issues] P2023-05-26303PNAJ11792

Cleaned pump filter. Checked pipes are not frozen or blocked. Checked the drain hose and pipes it's not restricted or kinked. No extended length for the drain hose. Unplugged and plug in.

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is experiencing intermittent issues with their washing machine, specifically that it stops mid-cycle and displays an outlet error code indicating it is not draining properly.

  2. Customer Request: Customer seeks assistance in troubleshooting the issue and potentially scheduling a repair if the problem persists.

  3. Agent Solution: Agent provided troubleshooting steps, including checking the drain hose for kinks, cleaning the pump filter, and unplugging the machine. The agent noted that the error code indicates a drainage issue and suggested that the customer document the error for the technician, as the problem is intermittent and cannot be easily replicated.

  4. Resolution Acceptance: Yes. The customer accepted the troubleshooting steps and agreed to document the error for the technician.

  5. Customer Pain Point: Customer is frustrated by the washing machine's inconsistent performance, which disrupts their laundry routine. They expressed concern about the inability to replicate the issue for a technician.

  6. Notable Comments: Customer mentioned that the washing machine has been problematic for some time, with issues occurring after several washes. They also noted that the drain hose is not extended and has been cleaned, indicating they have taken steps to resolve the issue themselves.

[Request] DONE BOOKING AND SMS

CNU250710690269 RNU250710068091

Surname : PETER BROOKS

Mobile Number : 07454799067

Post Code : IP17 1WJ

1st Line of Address : 5 Keats Close, SAXMUNDHAM, IP17 1WJ, GB

Email Address : peter.brooks121@gmail.com

Model # : DF325FPS.APZQEUK

Serial # : 403KWHX11017

DOP : 21/06/2024

Retailer : LG ELECTRONICS UK LTD

[Customer Issues] DISHWASHER Display Flickering and unit just stops

[Consultation contents]

Telepresence: No Customer advised about Parking Permits: No Service Bulletin: N/A Warranty Status: In Warranty Fault: Display Flickering and unit goes into alarm Troubleshooting: Unit connected on stable power source, door is securely closed, no damage on buttons, power eset. Email: peter.brooks121@gmail.com Primary Number: 07454799067 Retailer: LG SHOP

Technical Info: https://csportal.lge.com/login

[AI Summary]

  1. Contact Reason: Customer is calling about an LG dishwasher that recently underwent warranty repair but has developed the same fault again within a day of the repair.

  2. Customer Request: Customer seeks to have an engineer return to investigate and resolve the recurring issue with the dishwasher.

  3. Agent Solution: Agent confirmed the previous repair date and documented the ongoing issue with the control panel flashing and the machine stopping. The agent is in the process of scheduling a follow-up repair appointment for the customer.

  4. Resolution Acceptance: Yes. The customer accepted the proposed solution of scheduling a repair appointment.

  5. Customer Pain Point: Customer is frustrated that the dishwasher malfunctioned again shortly after a warranty repair, causing inconvenience and disruption.

  6. Notable Comments: Customer provided details about the previous repair and expressed urgency for the issue to be resolved, indicating reliance on the dishwasher for daily use.

[Request] DONE BOOKING AND SMS

CNU250710691790

Surname : TERRY

Mobile Number : 07944948292 / 01932331682

Post Code : OX29 4DX

1st Line of Address : 3 St. Peters Close, WITNEY, OX29 4DX, GB

Email Address : admin@lumospv.com

Model # : GSL460ICEV.ADSQLGT

Serial # : 102TRKH0B381

DOP : 08/11/2021

Retailer : CURRYS

[Customer Issues] Customer was asking for an update about her unit because it's been a few weeks now that they don't have a fridge. Customer is also want to have the quicest response

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to request an update on an ongoing repair case for a malfunctioning fridge, which has not been resolved despite a technician's visit on July 8.

  2. Customer Request: Customer seeks a quicker resolution and an update on the status of the repair, expressing urgency due to the need for a functioning fridge for her children.

  3. Agent Solution: Agent coordinated with the repair department and informed the customer that the case is under review for alternative resolutions since the unit is beyond economical repair. The agent indicated that updates would be provided within two to three working days.

  4. Resolution Acceptance: No. The customer did not accept the timeline provided and requested a faster update, expressing frustration over the delay.

  5. Customer Pain Point: Customer is frustrated by the prolonged lack of a functioning fridge, which is causing significant inconvenience for her family, especially with children needing food storage.

  6. Notable Comments: Customer emphasized the urgency of the situation and requested a call the next day to avoid another weekend without information. She also mentioned previous calls regarding the issue, indicating a history of unresolved complaints.

[Request] DONE

Surname :

Mobile Number : 07944948292

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] ITV

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to request an update on an ongoing repair case for a malfunctioning fridge, which has not been resolved despite a technician's visit on July 8.

  2. Customer Request: Customer seeks a quicker resolution and an update on the status of the repair, expressing urgency due to the need for a functioning fridge for her children.

  3. Agent Solution: Agent coordinated with the repair department and informed the customer that the case is under review for alternative resolutions since the unit is beyond economical repair. The agent indicated that updates would be provided within two to three working days.

  4. Resolution Acceptance: No. The customer did not accept the timeline provided and requested a faster update, expressing frustration over the delay.

  5. Customer Pain Point: Customer is frustrated by the prolonged lack of a functioning fridge, which is causing significant inconvenience for her family, especially with children needing food storage.

  6. Notable Comments: Customer emphasized the urgency of the situation and requested a call the next day to avoid another weekend without information. She also mentioned previous calls regarding the issue, indicating a history of unresolved complaints.

[Request] DONE NO NEED TO DOCU

CNU250710692282

Surname : FLEXI

Mobile Number : 02082025511 / 07939571113

Post Code : NW4 4XJ

1st Line of Address :

Email Address : haley@talbots.co.uk

Model # : FWY606WWLN1

Serial # : 411PNHNW9233

DOP : 07/07/2025

Retailer : M A WASHVAC

[Customer Issues] WASHER DRYER HALEY 10/07/2025 DELIVERED

M.A. Wash Vac Services: Appliance Repairs and Sales

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling to register a washer dryer and has the serial number ready for the registration process.

  2. Customer Request: Customer seeks assistance in registering the washer dryer for an extended warranty, specifically inquiring about uploading proof of purchase for a five-year warranty.

  3. Agent Solution: Agent confirmed that the model is eligible for an extended warranty. The agent offered to register the washer dryer manually, explaining that the customer would receive a certification via email within 10 to 14 weeks after registration. The agent also collected necessary details, including the model number, serial number, and customer information.

  4. Resolution Acceptance: Yes. The customer accepted the agent's offer to register the washer dryer manually and provided the required information.

  5. Customer Pain Point: Customer expressed confusion regarding the warranty information displayed online and frustration about needing to upload proof of purchase to secure the extended warranty.

  6. Notable Comments: Customer mentioned that the washer dryer was delivered on July 10, 2025, and was purchased from a store named "MA Washback" in Edgware, London.

[Request] DONE

CNU250710693120

Surname : BROWNE

Mobile Number : 07584991029

Post Code : NR10 3PG

1st Line of Address :

Email Address : brownelucy6@gmail.com

Model # : GSLD80PZRF

Serial # : 201TRZY30885

DOP : 06/09/2022

Retailer : CURRYS

[Customer Issues] FRIDGE 06/09/2022 purchased plumned in Freezer is defrosting , Not dispensing water and ice alarm going off a couple days ago

Changed the water filter every 6 months. Water tap is fully open. The tubes are not kinked or bent. Dispense water but doesn't hear the motor running. No air flow. Compressor still running with strange noise. Temperature in Fridge 1 Freezer -18. Door seals doesn't have any visible damage or tear. Unit has a proper spacing for the ventilation. Issue persist.

[Consultation contents]

[AI Summary]

  1. Contact Reason: Customer is calling about an American style fridge freezer purchased on September 6, 2022, which is not cooling properly, causing food to defrost. The water dispenser is also not functioning, and the unit is making unusual noises.

  2. Customer Request: Customer seeks troubleshooting assistance and potentially a repair appointment, expressing concern about the unit's performance and reliability.

  3. Agent Solution: The agent guided the customer through troubleshooting steps, including checking the water filter, ensuring the water supply is open, and testing the ice maker. The agent noted the compressor is running but making strange noises, and the customer was advised to set the freezer temperature to -18°C. The agent documented the issue and confirmed the unit is out of warranty.

  4. Resolution Acceptance: No. The customer expressed dissatisfaction with the proposed chargeable repair of £216, feeling it is unreasonable for a unit that is only 2.5 years old.

  5. Customer Pain Point: Customer is frustrated with the fridge freezer's failure after a short period of use and is unhappy about being charged for repairs on a relatively new appliance.

  6. Notable Comments: Customer mentioned purchasing the unit from Currys and expressed disbelief that a £200 appliance would fail so soon, indicating a lack of confidence in the product's quality.

[Request] DONE

Surname : MOHAMMED

Mobile Number : 02088798594

Post Code :

1st Line of Address :

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] D&G

[Consultation contents]

[Request] TRANSFERRE TO HE SINCE THIS IS TELEVISION

CNU250710693332

Surname : MIAH

Mobile Number : 07854059343

Post Code : DN15 7AX

1st Line of Address : 40 Exeter Road, SCUNTHORPE, DN15 7AX, GB

Email Address : rohima_khan@hotmail.co.uk

Model # : FH4G1BCF2

Serial # : 002KWRE6P894

DOP :

Retailer :

[Customer Issues] WASHER DISPENSER DRAWER 2 WEEKS NOW

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling about an LG washing machine that is leaking water from the dispenser drawer and filter area, an issue that has persisted for about two weeks.

  2. Customer Request: Customer seeks assistance with the leaking issue and clarification regarding the warranty coverage for repairs.

  3. Agent Solution: Agent explained that the 10-year warranty only covers the direct drive motor and does not include engineer visits, which are covered under a standard 2-year warranty. The agent suggested checking for insurance with the retailer but could not offer a repair under warranty.

  4. Resolution Acceptance: No. The customer did not accept the agent's explanation regarding the warranty limitations and expressed frustration over the situation.

  5. Customer Pain Point: Customer is frustrated by the misunderstanding of the warranty coverage, believing that the 10-year warranty should cover all repairs, leading to dissatisfaction with the service.

  6. Notable Comments: Customer mentioned the washing machine has a prominent sticker indicating a 10-year warranty, which contributed to their expectation of comprehensive coverage for repairs.

[AI Summary]

  1. Contact Reason: Customer is calling about an LG washing machine that is leaking water from the dispenser drawer and filter area, an issue that has persisted for about two weeks.

  2. Customer Request: Customer seeks assistance with the leaking issue and clarification regarding the warranty coverage for repairs.

  3. Agent Solution: Agent explained that the 10-year warranty only covers the direct drive motor and does not include engineer visits, which are covered under a standard 2-year warranty. The agent suggested checking for insurance with the retailer but could not offer a repair under warranty.

  4. Resolution Acceptance: No. The customer did not accept the agent's explanation regarding the warranty limitations and expressed frustration over the situation.

  5. Customer Pain Point: Customer is frustrated by the misunderstanding of the warranty coverage, believing that the 10-year warranty should cover all repairs, leading to dissatisfaction with the service.

  6. Notable Comments: Customer mentioned the washing machine has a prominent sticker indicating a 10-year warranty, which contributed to their expectation of comprehensive coverage for repairs.

[Request] DONE