Agent or financial institution calls to verify MTMO before cashing it for the consumer.

Prerequisites
- Ensure you are speaking with an agent or financial institution representative​​​​.
- Complete Transaction Search to locate the transaction.
- Complete Transaction Verification and Research.

Procedure
Follow the below steps to assist an agent or financial institution in verifying MTMO.
1 Obtain Reference Number.
2 Ask for and verify:
  - Receiver's name
  - Amount
  - Money order number (located in the Payout Details section under the transaction Details tab in SF; see below image) 
3 Verify which agent issued MTMO. 
4 Ask the agent or financial institution to verify the receiver's valid ID.
5 From the Payout Details section, provide Agent Check Authorization Number to the agent.
6 Close the case. Refer to Closing Case.