Account Statuses

*ACTIVE

- Account is Functional. Driver/Delivery is all set to drive.

- All the requirements are submitted  and approved.

- Background check is passed.

- At least one (1) vehicle is active for use. 

*APPLIED (USA) / INTEVIEWED(CAN)

- Account is newly created.

- Required documents are still missing on " Driver onboarding status" in BLISS.

- Background check status is " NOT SUBMITTED". 

- " APPLIED = USA / INTERVIEWED = CANADA

*WAITLISTED- AUTO REACTIVATION

- Either one or more required document has an issue.

- No active vehicle on the account.

- Background check status is pending.

- Account has no recent/ current investigation or review.

*WAITLISTED

- Account is temporarily on hold/ unavailable due to fraud or safety.

- Has recent or present investigation being handled on the 

account.

- Need to check account notes/ recent contacts for details. 

*REJECTED

- Account has been deactivated due to fraud or safety. 

- Can be classified as temporary/ permanent.

- Need to check account notes/ Recent Contacts for details.

- If account lock is present. All related user account will no longer become available.