NO RESPONSE / CHASER

(Customer just entered the chat but went unresponsive immediately)

Just to set proper expectation that our conversation would get disconnected if you did not respond within 5 minutes, the chat will automatically close. I encourage you to just stay connected and please reply at least 1 word every minute.

(Follow up speil after saying the HOLD speil to avoid being SARAED)

Please be the last one to reply to this chat so that the chat can be kept active. Any reply would do. Thanks.

Please be the last one to reply to this chat so that the chat can be kept active whilst I review the chat. Any reply would do. Thanks.

Hi, I can see you're still trying to reply as you have read my response. Please go ahead, I will give you up to 5 minutes to get back with me. Thanks.

IDLE1 ​I just want to check if you're still there as I haven't received a response from my last post to you?

IDLE2 Just checking to see if you are still there. I will be ending our chat shortly as I haven't heard back from you.

IDLE3 I'm sorry we couldn't finish our conversation. As I haven't heard from you for some time, I'm going to close this chat as it seems that you've been already away from this conversation.

If you need any help in future, please do not hesitate to contact us again on this link: talktalk.co.uk/techhelp I'm glad that I was able to assist you today, it also made my day better. I place some notes on the account regarding our interaction for the next agent to easily identify and continue the steps we've done instead of starting all over again. Hope this helps.

Rest assured, this is already taken care of, and we won't stop until this is being fully resolved. Once again, this is Karen from TalkTalk Technical Support Team. Have a good day and keep safe always!