Replacement Examples & how to handle;
Reasons to offer a replacement:​
  The wrong gift was received.​
  The wrong flavor/color/size/etc.​
  Contents/components arrived in poor condition.​
  Agent entered the address incorrectly.​
  A hard good (vase, tin, cookie jar) was broken or damaged.​
 
Reasons we would NOT offer a replacement:​
  Customer Errors​
  Personalized Gifts​
     * Offer to refund the customer and have the customer place a new order on   the website.​
     * OR we can resend a gift without personalization.​
  Two replacements have already been sent