INFO'S

WORKING ON ASK QUEUE // SAFEWAY FLORAL #1713 // stating that this message Please approve flex delivery or canx. Called customer in regards to the order. Customer confirm that the order is already received by the recipient. Assisted with the sup ID15190.// Closed CSI.

WORKING ON ASK QUEUE // 1-800 FLOWERS - SICOLA FLORIST DNC // stating that this message RECIPIENT NOT HOME PLEASE ADVISE by: mary j. MAS No 01658858. Called customer to inform that the order was delivered but recipient was not home, customer instructed that you can drop off the order in the door. Assisted with the sup ID15190.// Assisted with the sup ID15190// Send message to the shop.

WORKING ON ASK QUEUE // 1-800-FLOWERS LONG ISLAND CITY MDC // stating that this message please be advised an attempt to deliver this order was made , however the recipient was not available . Relay this to the customer and inform us how to proceed. Thank You. // Called the customer to inform her that the order should be able to be delivered, but the recipient was not available. The customer instructed that the order may be dropped off with the doorman. // Assisted with the sup ID15190// Send message to the shop.

WORKING ON ASK QUEUE // WESTCHESTER NY LFC DNC // stating that this message WHY by: joseph e. MAS No 00717206. // Upon checking the order information from the previous representatives that a replacement was issued and this result to last date flex range claiming. // Assisted with the sup ID15190. Closed CSI.

WORKING ON ASK QUEUE // 1-800-FLOWERS - EXOTIKA FLORAL DESIGNS P DNC // stating that this message Hello, we don't deliver to this city. Thank you. Called customer to inform that this order will not be delivered to this location. Customer request for another florist and florist cant found. Customer requested to issue a refund on the order. A full refund was being processed back to the original form of payment with an amount of $201.27.// Assisted with the sup ID15190. Closed CSI.

WORKING ON ASK QUEUE // DETROIT MDC DNC .// stating that this message PLEASE PROVIDE SENDER INFORMATION. I HAVE SOMEONE CALLING CLAIMING TO BE THE THE SENDER BUT THEY ARE ASKING FOR THE RECIPIENTS PHONE NUMBER AND WE JUST NEED TO VERIFY ITS THE SAME PERSON YOU HAVE. by: faye s. MAS No 12000466. // called the customer to verify if he was the true sender. The customer confirmed that the order had been delivered to the recipient and that he received an email confirmation of the delivery status. // Assisted with the sup ID15190.

WORKING ON ASK QUEUE // 1-800-FLOWERS | YOUR RED ROSES II INC. // stating that this message HELLO WE ATTEMPTED TO DELIVER BUT THE ADDRESS ISNT COMPLETE WE NEED THE CORRECT INFORMATION. by: carlos r. MAS No 00783832. Called the customer to inform her that the recipient’s address, where the order was supposed to be delivered, appeared to be incorrect. The customer confirmed that the address indicated is correct and instructed that the order should be delivered today. // Assisted with the sup ID15190. Closed CSI. // send message to the shop.

WORKING ON ASK QUEUE // FAIRFAX MDC DNC // stating that this message WE HAVE LEFT A FEW VOICEMAIL BUT NO RESPONSE. DO YOU WANT US TO REDELIVER AND LEAVE IT? THANKS. by: jane s. MAS No 01974202.// Called customer routed to voicemail. Assisted with the sup ID15190. // send message to the shop.

WORKING ON ASK QUEUE // FAIRFAX MDC DNC // stating that this message CAN WE TRY TO REDELIVER AND LEAVE IF NOT HOME? THANKS by: jane s. MAS No 01970312. // Called customer routed to voice mail. Assisted with the Sup ID 15190. // Send message to the shop.

5AM

WORKING ON ASK QUEUE // BOESEN THE FLORIST P // stating that this message LISA wrote: JUST SO YOU KNOW IT IS NOW TO LATE TO GET THIS DELIVER WE HAVE MADE EVERY ATTEMTPTO RESOLVE THIS AND YOU H AVE NOT TAKEN CARE OF IT. // Called customer routed to voicemail. Assisted with the Sup ID 15190. // Send message to the shop.

WORKING ON ASK QUEUE // 1-800-FLOWERS LONG ISLAND CITY MDC // stating that this message Please be advised, an attempt to deliver this order was made; however, the recipient was not available. How would the customer like to proceed with re-delivery? // As per checking the order information shows that a refund was issued because customer didn't received the order. Assisted with the Sup ID 15190.

WORKING ON ASK QUEUE // FLORERIA SILVA'S // stating that this message Silvia Alas wrote: Yes we can do that. // As per checking the customer is requesting to delivered the order before 7 minutes because the business will closed. Assisted with sup ID15190.

WORKING ON ASK QUEUE // SAFEWAY FLORAL #1203 // stating that this message Apologies about the triple message there. As per checking the order information shows that a triple of messages was send by the customer. Assisted with sup ID15190. // Closed CSI// Delete.

6AM

WORKING ON ASK QUEUE // RANDALLAS FLORAL #1858 // stating that this message Due to staffing issues we will not be able to deliver today, but we can deliver Monday. If not, please cancel. Called customer but routed to voicemail. Assisted with sup ID 15190. // send message to the shop.

WORKING ON ASK QUEUE // RUSSELLS FLORIST P // stating that this message WE CANT DELIVER TO THIS NEW ADDRESS BECAUSE IT IS OUT OF AREA. PLEASE ADVISE by: MAS No 00323457. // Called the customer to inform him that the order could not be delivered because the new address provided was out of the delivery area. Aside from changing or providing an alternate delivery address, the customer insisted on receiving a full refund back to his account. Assisted with sup ID 15190.

WORKING ON ASK QUEUE // BUTTERCUPS FLOWERS BOUTIQUE .// stated that this message CHRISTINA wrote: HELLO ALL ORDERS ARE OUT FOR DELIVERY DUE TO THE HOLIDAY OUR OPERATION OF DELIVERY TIME IS 12 TO 10PM IF NO ONE IS ABLE TO ACCEPT THE ORDER THEN THE ORDER WILL BE GOING OUT TOMORROW 2/15/26 WITH A SMALL UPGRADE. Called the customer to inform her of the delivery date for this order and explained that if the order is not accepted today, it will be rescheduled for delivery tomorrow. Customer agreed that order will be delivered within today. Assisted with sup ID 15190. // send message to the shop.

WORKING ON ASK QUEUE // 1-800-FLOWERS NEW ORLEANS // stating that this message STILL WANT US TO DELIVER ON 02/17? by: clarissa v. MAS No 00094484.// Called customer to inform that there was a changed delivery date of the order. Customer provided an alternate address from the previous representative and issued a redelivery date on the order. Customer was aware to that information. Assisted with sup ID 15190.

7am

WORKING ON ASK QUEUE // 1-800-FLOWERS NEW ORLEANS // stating that this message There is no information on funerals website - we called funeral home and they dont have any information either - please verify the deceased name, date and time of visitation. thank you by: MAS No 00094727. Called the customer to inform her that the recipient’s address indicated in the details did not provide further information. The customer explained that this is a professional funeral home and that the deceased’s name had already been entered in the recipient’s name field. The customer requested that the flowers be delivered before 12 noon on February 20, 2026. // Assisted with sup ID 15190. // send message.

WORKING ON ASK QUEUE // 1-800-FLOWERS HOUSTON Fl-538 DNC. // stating that this message ORDER WILL BE DELIVERED TODAY by: mary j. MAS No 01659517. Upon checking the customer's order information is out for delivery. // Assisted with sup ID 15190. // CLOSED CSI.

WORKING ON ASK QUEUE // SOUTHERN UTAH FLORAL // stating that this message darien wrote: Due to the high volume of orders we will not be able to process and execute this order. Our full flower delivery did not show. Next guaranteed flower delivery will not be until Tuesday/Wed. due to Holiday. Please let us know if we can deliver on 2/18. We are sorry for this. // Called customer routed to voicemail. Assisted with sup ID 15190. // send message to the shop.

WORKING ON ASK QUEUE // SOUTHERN UTAH FLORAL // stating that this message darien wrote: Due to the high volume of orders we will not be able to process and execute this order. Our full flower delivery did not show. Next guaranteed flower delivery will not be until Tuesday/Wed. due to Holiday. Please let us know if we can deliver on 2/18. We are sorry for this. // Called customer routed to voice mail.// Assisted with sup ID 15190. // send message to the shop.

WORKING ON ASK QUEUE // BLOOMS AND BALLOONS P // stating that this message FRANCIS wrote: WE ARE NOT ABLE TO FIND THE ADDRESS LIKE THAT, WE WILL NEED AN SPECIFIC BUILDING OR SIMILAR TO GO TO MAKE IT, TY. // Called customer , customer disconnected the call. // Assisted with sup ID 15190. // send message to the shop.

WORKING ON ASK QUEUE // SOUTHERN UTAH FLORAL // stating that this message darien wrote: Due to the high volume of orders we will not be able to process and execute this order. Our full flower delivery did not show. Next guaranteed flower delivery will not be until Tuesday/Wed. due to Holiday. Please let us know if we can deliver on 2/18. We are sorry for this. //

Assisted with sup ID 15190. // send message to the shop.

1-800 FLOWERS GREENROSE DNC

WE WILL NEED AN ADDITIONAL 119.97 BECAUSE THE FIRST ADDRESS WAS INCORRECT.IF WE GET THE ADDITIONAL FUNDS WE CAN REDELIVER.