Upon checking, the delivery person has no multiple orders when he delivers the food. Also, he was able to deliver the food before the maximum delivery time window. We regret to inform you that we are unable to process an adjustment to this order.


The "Priority Delivery" feature promises that your order will be dropped first if the delivery person is associated with another order, however, this will not expedite the delivery window of your order.

Setting proper expectations, the purpose of it is for us to deliver your order first if it's a batch order. It has nothing to do with making your delivery faster.  

I understand your concern however, "Priority Delivery" feature promises that your order will be dropped first if the delivery person is associated with another order and I can see here, the delivery person is now on his way without associating with another order except yours. 

Since the order is still in the process,we are unable to check if the delivery person has an associated job in delivering the placed order. Once the placed order is complete contact us back to check if the placed order didn't prioritize and for possible price adjustment.


However, I see here on my end that this order arrived 7:01 PM and your latest arrival by was 7:25 PM.  In this case, we can't be able to process an adjustment to this order.


We have processes in place to review this type of feedback about the previous agent as we still want to improve in all aspects, so your concern hasn't gone unnoticed.