EMAIL FORMAT

How do I acknowledge and response to the customer via email. make the response personalize and in kind way

Email Greetings: Thank you for contacting the HP Store.

Thank you again for reaching out. Once we receive your response, we’ll be ready to assist you further and make sure everything gets sorted smoothly. Please take your time—we’re here whenever you’re ready.

I hope this response has been of assistance.

Which payment method you're using The exact error message you're seeing, if any A screenshot of the issue, if possible it really helps us pinpoint the problem faster

To help with your purchase, you may contact our Sales Center via chat at https://www.hp.com/us-en/shop/cv/hp-store-contacts Sales Representative will be able to assist you with your order placement and answer any remaining questions that you have. Their hours of operation are between: 9:00 AM - 12:00 AM EST, Monday-Sunday.

INTERACTION ID: EMAIL FROM: CUSTOMER'S NAME: ISSUE: ORDER NUMBER: N/A RETURN OR CANCEL REASON: n/a ACTION TAKEN: STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: OUTCOME:

PROJECT RESCUE Multiple Contact(3 or more): Yes Customer:  Order#: Date ordered: Estimated Ship Date: SubTotal: SKU(Product #): ISSUE (details): Tech Case #: What we know: Pending Request/Request Made: Reason for PR: How do we attempt to Resolve:

Thank you for choosing HP. We appreciate your business.

INTERACTION ID:  24e87d84-64c8-4c40-b6cb-ba25f2d3b09e EMAIL FROM: cerellajb@gmail.com CUSTOMER'S NAME: Janet Cerella ISSUE: Return/ request credit status ORDER NUMBER: H302896402 RETURN OR CANCEL REASON:  n/a ACTION TAKEN: acknowledge customer's concern. advise customer that the credit request has already been handle by one of our specialist. and we have forwarded a follow regarding the credit STS OFFERED:  n/a REASON WHY NO STS DONE:  n/a EXPECTATIONS SET: educ cx that the request has been taken care off OUTCOME: informed customer to wait for an update.

INTERACTION ID: fb5433a9-9843-4ada-af93-f1e43283d148 EMAIL FROM: theothetonybennett@gmail.com CUSTOMER'S NAME: Tony Bennett ISSUE: Customer's first email (I don’t want to wait 3-5 days for my money 18552265671 Tony Bennett The Other Tony Bennett Music, Sports and Entertainment Management LLC) RECENT REPLY: At this point I have to move on , this is disrespectful ORDER NUMBER: N/A RETURN OR CANCEL REASON: n/a ACTION TAKEN: Transfer to special delete STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: transfer

INTERACTION ID: c0edfde0-cf94-4875-b68c-d9e6944c4ba2 EMAIL FROM: aaa@peachybushua.net CUSTOMER'S NAME: n/a ISSUE: Your roadside kit is prepared to ship ORDER NUMBER: N/A RETURN OR CANCEL REASON: n/a ACTION TAKEN: transfer to special delete STS OFFERED: n/a REASON WHY NO STS DONE: n/a EXPECTATIONS SET: n/a OUTCOME: transferred

NOTE******

Email-

Any Email customers who has stated that they would like to purchase a product. Copy/Paste “Callback with Order Specialist” from the Assistance/Compliments folder and put it at the end of the email template. If the customer responds back, fill out the MS Form and arrange for the callback.