Shared note

Escrow - legal arrangement transaction time- transaction type- transaction amount available amount target id/sn withdrawals- 1 free withdrawal fee 15 processing cost 500, limited to the amount available on the wallet. sellers interface automated withdrawal- from their seller balance. 3 options weekly- every Tuesday biweekly monthly manual withdrawals- transfer on the next business days 2-5days withdrawals shopee pay not available 2-5 business days Payments faqs

Return and Refund Buyers may request for order returns and order refunds. Damaged Incomplete - Missing item. screws missing, Non-receipt Wrong Item Shopee's Return Refund differs depending on where the buyer purchased the item:

1. c2c - consumer to consumer

• local marketplace to buyers -refund process happens between the Seller and Buyer only ( no shopee intervention)

1. CB Seller- cross-border seller to consumer -considered as a B2C transaction -shopee will be involved in the Refund process
2. • Shopee Mall- considered as a B2C transaction -Shopee will be involved in the Refund process Return for Cancelled For COD transactions-

shopee pay=-dragonpay google pay- digital wallet

The user need to input the ff; reason evidence description solution active email address

Acceptable reasons: functional damage incomplete physical damage wrong item non-receipt fake/counterfeit

Change of Mind is not acceptable reason for return and refund

Dispute Resolution Center

1. Spending up the R/R and Dispute process for buyers
2. Allowing buyers to receive a 'partial/flexible' refund amount as a RR solution
3. Reducing the volume of physical returns

Evidence Non-receipt Damaged product faulty product incomplete/missing product wrong product counterfeit- 10 mb per photo

Self Arrange allows the buyer to select their preferred courier to ship out the item for return. Initially, the return shipping fee (RSF) will be shouldered by the buyer.

The shouldered RSF will be manually refunded once the return/refund process is completed. Kindly wait to receive an email from Shopee regarding the RSF that will be refunded to you within 5-7 working days. If you did not receive your RSF refund, kindly contact Shopee Customer Service.

Since this is Self-arranged, Shopee has no means of tracking your shipment. Kindly coordinate closely with your chosen logistic provider.

Note:

Click here to know the Conditions and Serviceable Areas for Returns via MLhuillier Make sure to ship out the item within 5 days. Ensure to download and attach the return label from the email sent to you. Upload the proof of shipment:

Include the photo of the Request ID at the top part of the airwaybill (Please refer to A) Photo of the Parcel with the return label, proof of shipment, and indicate the Request ID using a marker (Please refer to B)

Failure to include your Request ID can result in lost parcels and cancellation of the refund request.

Mall orders,-,return it first Non- mall orders- return and refund