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PAYMENT ARRANGEMENT

• If CX can't pay, ask for the reason.

A. Fall off - less than 30 days past due (can still set up)

You may setup a new PA on your account. What we have to do is wait for the current payment arrangement to be removed automatically by the system.

B. Will I be suspended?

Once the minimum past due has been paid, rest assured that the service will not be disconnected and all services will remain active. Please also check the T-Mobile App from time to time to see if it's ready to set up a new arrangement.

C. Concern with restoration fee charge

Please be advised that there is a restoration fee of $20 per line or a $60 cap. You may try to settle the minimum amount to lower the bill so that it will not be a hassle for you.

D. 31+ days past due

You may settle your account which is already 31+ days due, amounting to $xxx.xx. Shall we go ahead?

E. Customer can pay

Awesome! We can definitely process the payment for you, however there is a $10 fee. If you wish to save time, you may do so in our official site or your T-Mobile app.