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Hello Carrington,

Thank you for contacting us.

Unfortunately, we were unable to access or open the secure/encrypted message that was sent, so we could not review the attached documents or process your request.

To ensure we can assist you as quickly as possible, we kindly ask that you resend your documents in one of the following formats:

As a standard PDF attachment via email (if permitted), or

By fax to 972-535-5953.

Once we receive the documents in a readable format, we will review your request promptly and proceed with the necessary processing.

If you have any questions or need further assistance, please don't hesitate to reach out. We appreciate your understanding and cooperation.

Thank you, and we look forward to receiving your documents.

Best Regards,