service call

hello, welcome to 18f.com, I'm you're costumer service representative today, how can i help you?

Can I have your order number and purchase date?

I completely understand where you're coming from. Let me help you.

For the security of your account, can I have your:"

First and Last name

Home Address

Recipient's name

Order Number

(alternative) I'm sorry to hear you're experiencing an issue. Could you please provide your order number, full name, and shipping address so I can look into this for you?

• I am so sorry to hear that your [product name] arrived damaged/incorrect. I understand how frustrating that must be, and I want to assure you I'll do my best to resolve this for you

-Based on our records and what you've shared, we can send you a replacement item at no additional cost, or I can process a full refund. Which option would you prefer?

-Great! We’ll send you a return label via email, and you’ll get a replacement within 5-7 business days after we receive the item.

-To recap, your new replacement order number is [new order/tracking number]. You should receive it by [date] via [shipping method]. You will also receive an email confirmation shortly with all these details

-Have I addressed and resolved all of your concerns today?

-I'm glad that everything is taken care of, and before we say goodbye, you can get exclusive savings of up to (come up with a percentage off) % if we complete another order for you today. Shall we go ahead and place another order today?

-I hope you are extremely satisfied with the service that I provided today. You may receive an email survey asking you to rate your experience with me, and your overall experience with 1800FLOWERS.COM.

-Thank you for doing business with 1800Flowers.com. Again, my name is ___ . Have a great day!