Clay chat

Clay Wiese, 01 Mar. 2024 , 12:43am Is T-Mobile paying for my Hulu? I had asked to get free Hulu bundled since I saw that Hulu is now free however I have Disney+ (ad free), ESPN+, and Max (ad free) currently being paid for via my Hulu account.

I was curious if T-Mobile is still doing free Hulu and when my account will start to absorb my Hulu bill as I was billed by Hulu today.

Thanks for your help and time!

T-Mobile, 01 Mar. 2024 , 12:43am Hi there! T-Mobile's Virtual Assistant here! 👋 [Read]

T-Mobile, 01 Mar. 2024 , 12:43am Let’s work on your request. [Read]

T-Mobile, 01 Mar. 2024 , 12:43am Transferring you to our live customer support team, who will be with you as soon as possible. T-Mobile may store this message. Learn more at t-mo.co/Privacy. [Read]

Cedrick, 01 Mar. 2024 , 12:45am Hi Clay, this is Cedrick from T-Mobile, I’m here to help. Let’s partner together to get this resolved. [Read]

Clay Wiese, 01 Mar. 2024 , 12:45am 👍

Cedrick, 01 Mar. 2024 , 12:45am I appreciate you for letting me know about your concern. [Read]

Cedrick, 01 Mar. 2024 , 12:46am I'm checking your account already Clay. rest assured we'll sort this out together. [Read]

Clay Wiese, 01 Mar. 2024 , 12:47am Thanks!

Cedrick, 01 Mar. 2024 , 12:47am You're welcome Clay! [Read]

Cedrick, 01 Mar. 2024 , 12:50am Hi Clay, I'm still checking your account, but not to pry. May I kindly ask where did you see the bill charge for hulu? [Read]

Clay Wiese, 01 Mar. 2024 , 12:50am My bank account.

Clay Wiese, 01 Mar. 2024 , 12:51am I looked into my account in T-Mobile and didn’t see Hulu as something that’s being bundled currently. Then when I saw a charge from Hulu it made me think T-Mobile isn’t bundling Hulu for me yet.

Cedrick, 01 Mar. 2024 , 12:51am I see, Thanks for confirming Clay! [Read]

[Privately] Jennifer, 01 Mar. 2024 , 12:51am cx is eligible https://c2.t-mobile.com/offers/ba274

recvd a fse memo
activate HULU with ads to get it for free for 6 months [Sent]

Clay Wiese, 01 Mar. 2024 , 12:52am But I spoke to a rep a month ago and they said I was all good to go with Hulu. That T-Mobile would give me the free Hulu but then since I’m doing additional things like (ad free) and Max T-Mobile would bill me the difference.

Cedrick, 01 Mar. 2024 , 12:53am Thank you for that additional information Clay! I'm still checking your account to see more information about your concern. [Read]

Clay Wiese, 01 Mar. 2024 , 12:54am Thx!

Cedrick, 01 Mar. 2024 , 12:54am You're always welcome Clay! [Read]

Cedrick, 01 Mar. 2024 , 12:58am Just to inform Clay! I'm still here. [Read]

Clay Wiese, 01 Mar. 2024 , 12:58am K

Cedrick, 01 Mar. 2024 , 12:58am As you mentioned the charges you see is from your bank account. May I ask if the charges you see states a Hulu? [Read]

Clay Wiese, 01 Mar. 2024 , 12:59am Let me check….

Cedrick, 01 Mar. 2024 , 12:59am Thank you Clay. [Read]

Clay Wiese, 01 Mar. 2024 , 12:59am Yeah. It’s says Hulu.

Cedrick, 01 Mar. 2024 , 01:01am Thank you for confirming. And if the charges are from Hulu directly since you have a standalone plan. and you were not charged from T-Mobile. And you have free Hulu for a year. Would you like to redeem it? [Read]

[Privately] Khim, 01 Mar. 2024 , 01:01am Proceed, check C2 for redemption of HULU [Sent]

Clay Wiese, 01 Mar. 2024 , 01:03am Yeah. I’d like to take advantage of the free Hulu but I want to make sure that it’s ad free, plus I keep the Disney + ad free and ESPN+ and the Max ad free.

Clay Wiese, 01 Mar. 2024 , 01:03am So if T-Mobile can just charge me the difference. If that makes sense.

Cedrick, 01 Mar. 2024 , 01:05am Thank you for that Clay. [Read]

[Privately] Khim, 01 Mar. 2024 , 01:05am Ack cx tenure [Sent]

Cedrick, 01 Mar. 2024 , 01:06am We can definite take advantage of our Hulu on us promotion however as for now we don't have partnered Disney+ and ESPN+ yet but may I ask how much are you paying for those? [Read]

Clay Wiese, 01 Mar. 2024 , 01:07am $43.85 total

Cedrick, 01 Mar. 2024 , 01:09am That's great! Thank you for confirming. Let me first activate your free Hulu. Shall we proceed? [Read]

Clay Wiese, 01 Mar. 2024 , 01:10am If we proceed does that mean that I will need to resign up with Disney+.ESPN, and Max or will T-Mobile absorb my Hulu account and bill me for the services I’m currently paying Hulu for but aren’t covered.

Cedrick, 01 Mar. 2024 , 01:10am Thank you for sharing those amount and if you'd like we can redeem your Hulu on us and then I'll cover your Disney+ and Espn+ for 2 months. How's that sound? [Read]

Clay Wiese, 01 Mar. 2024 , 01:12am So can T-Mobile take over my Huku account entirely and bill me the difference each month for the additional services Huku is currently billing me for or no?

Cedrick, 01 Mar. 2024 , 01:14am Let me further check your account Clay and see more options for you. There's no impossible things for a great customer like you so no worries Clay! [Read]

Cedrick, 01 Mar. 2024 , 01:14am Yes, we can definitely cover your Hulu for us to be billed by T-Mobile. [Read]

Clay Wiese, 01 Mar. 2024 , 01:14am Thx!

[Privately] Khim, 01 Mar. 2024 , 01:15am Educate the cx first about Disney plus that we don't offer it at T-Mobile and Highlight our offer [Sent]

[Privately] Khim, 01 Mar. 2024 , 01:15am Proceed for redemption using the link. [Sent]

Cedrick, 01 Mar. 2024 , 01:16am You're most welcome Clay! [Read]

Clay Wiese, 01 Mar. 2024 , 01:17am Is there anything you need from me?

Cedrick, 01 Mar. 2024 , 01:20am Just to share that the Disney plus and Espn are not yet offered here in T-Mobile. but we really do appreciate you for being a loyal customer for 12 years Clay. What we can do is redeem your Hulu on us and we can cover your charges Disney plus and Espn this month. Shall we proceed? [Read]

Clay Wiese, 01 Mar. 2024 , 01:22am K. So after this month does that mean I’ll then set up Disney+, ESPN+, and Max separately on my own or are you saying that after a month Hulu will bill me for the ESPN, Disney and Max?

Cedrick, 01 Mar. 2024 , 01:25am Yes, that is what will happen since the Disney plus and Epsn is not offered here in T-Mobile yet but we'll cover your charges for this month for that. [Read]

Clay Wiese, 01 Mar. 2024 , 01:26am Can you be more clear? What will happen I will have to resign up for Disney; ESPN, and Max on my own or that T-Mobile will bill me for those services after a month?

[Privately] Khim, 01 Mar. 2024 , 01:28am Sure! That is a good question. Let me further discuss it with you. [Sent]

Cedrick, 01 Mar. 2024 , 01:28am Sure! That is a good question. Let me further discuss it with you. [Read]

[Privately] Khim, 01 Mar. 2024 , 01:30am Since currently T-Mobile doesn't have partnership yet with Disney and ESPN. If you have a current account with them, you can keep it. What I will personally do is to apply a credit on your T-Mobile bill to cover the charge on those services, since we value you for being a loyal customer with us for 12 years. [Sent]

Cedrick, 01 Mar. 2024 , 01:31am Since currently T-Mobile doesn't have partnership yet with Disney and ESPN. If you have a current account with them, you can keep it. What I will personally do is to apply a credit on your T-Mobile bill to cover the charge on those services, since we value you for being a loyal customer with us for 12 years. [Read]

[Privately] Khim, 01 Mar. 2024 , 01:31am I will apply the credit for it on your current T-Mobile and I will set up a follow-up with you on your next billing cycle to further help you out with Disney and ESPN. No worries, T-Mobile always expand our offers. And I will put you on VIP marketing list, so once we have free Disney and ESPN you will be notified. Shall we proceed? [Sent]

Cedrick, 01 Mar. 2024 , 01:31am I will apply the credit for it on your current T-Mobile and I will set up a follow-up with you on your next billing cycle to further help you out with Disney and ESPN. No worries, T-Mobile always expand our offers. And I will put you on VIP marketing list, so once we have free Disney and ESPN you will be notified. Shall we proceed? [Read]

Clay Wiese, 01 Mar. 2024 , 01:32am K. When T-Mobile transfers Hulu over I want to have as free Hulu as I currently have it. Please. Or T-Mobile can bill me the difference,

[Privately] Khim, 01 Mar. 2024 , 01:35am Perfect! Regarding your HULU, I am working on it already. While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Sent]

Clay Wiese, 01 Mar. 2024 , 01:35am Ad free Hulu is what I meant to type. Because I believe the deal T-Mobile is offering is for Hulu w/ ads.

Cedrick, 01 Mar. 2024 , 01:35am Perfect! Regarding your HULU, I am working on it already. While I am working on your account, do you perhaps have any other concern related to your plan, bill, promotion, network to ensure we can make your day great today? [Read]

Clay Wiese, 01 Mar. 2024 , 01:35am K. So to be clear when T-Mobile cover Hulu my Hulu will be as it is today correct? It will be ad free Hulu.

Cedrick, 01 Mar. 2024 , 01:39am That's a good question Clay! [Read]

Clay Wiese, 01 Mar. 2024 , 01:41am Like I said T-Mobile is offering free Hulu w/ ads but I don’t want ads. So if T-Mobile takes over my account I want them to take over my Hulu account that has NO ADS and then T-Mobile can bill me the difference.

Clay Wiese, 01 Mar. 2024 , 01:41am Is that possible?

[Privately] Khim, 01 Mar. 2024 , 01:41am As per carefully chekcing the Hulu on us we currently have under your plan is with Ads, that is free. But if you want the ads free, you can stay with your current personal Hulu account and let me cover the difference of adds free and with ads. Sounds like plan? [Sent]

Clay Wiese, 01 Mar. 2024 , 01:41am If not, then I don’t want free Hulu w/ ads.

Cedrick, 01 Mar. 2024 , 01:42am As per carefully checking the Hulu on us we currently have under your plan is with Ads, that is free. But if you want the ads free, you can stay with your current personal Hulu account and let me cover the difference of adds free and with ads. Sounds like plan? [Read]

[Privately] Khim, 01 Mar. 2024 , 01:43am T-Mobile will bill you the difference of ads free. [Sent]

Clay Wiese, 01 Mar. 2024 , 01:43am Sure thing

Cedrick, 01 Mar. 2024 , 01:44am T-Mobile will bill you the difference of ads free. [Read]

Clay Wiese, 01 Mar. 2024 , 01:44am Thanks you!

Cedrick, 01 Mar. 2024 , 01:45am All for you Clay! As we represent T-mobile, we always aim to provide an excellent experience. The way you see T-mobile is the way you see my assistance. I'd like to ask, how was your experience with your T-mobile services so far? [Read]

Clay Wiese, 01 Mar. 2024 , 01:46am Very good!

Cedrick, 01 Mar. 2024 , 01:47am That's Cool Clay! Customer experience is always the center of our commitment. I hope I was able to positively impact your overall T-Mobile experience. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

Cedrick, 01 Mar. 2024 , 01:48am Did we take care of your reasons for reaching out today completely Clay? [Read]

Clay Wiese, 01 Mar. 2024 , 01:48am Yup

Clay Wiese, 01 Mar. 2024 , 01:48am Thanks!

Cedrick, 01 Mar. 2024 , 01:48am Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today,. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! [Read]

Clay Wiese, 01 Mar. 2024 , 01:49am 👍

Cedrick, 01 Mar. 2024 , 01:50am Here in T-Mobile we're glad to assist you regarding your concern today. We hope our service and work brought a smile to your face and made your life just a little easier. So happy we were able to help. Have a great rest of your day! [Read]

Clay Wiese, 01 Mar. 2024 , 01:51am You too!