September 14, 2023

ESCALATION DISPUTE ID: 11451496. Claim Cancellation for Transaction ID: 62942196177 via server_api Service on 09-13-2023 with ZD#74897935 for Non Reg E - Merchandise Was Returned. As per scrutiny, DND: 2023-09-13. Claim was finalized as "Cancel". This dispute type does not qualify for Provisional Credit. Chargeback with VROL#2359310108 filed on 2023-09-13 was recalled on 2023-09-15. No merchant credit. Final Letter was sent on 2023-09-13 with ZD#74897934. Case closed.

ESCALATION Dispute ID 11459337 - Escalation received on 09-14-2023 with Incident #74876479 regarding Claim Filing. As per review, claim was already finalized as "Approved". Analyst indicated chargeback initiated but no VROL number and cannot be found on VISA. No merchant credit received and no TC was issued. Final letter sent under Incident #74933540 on 2023-09-14. Sent Final Resolution Letter on 2023-09-14 with ZD#:74933540. Case closed.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-08-2023with Incident #74542296. As per review, member requested to file a claim for Incorrect Amount Charged for transaction ID: 22344518 JOES LIQUOR 1845 W KATELLA AVE, ANAHEIM, CAUS amounting to -$51.02 DND: 09-08-2023. Submitted request for claim filing on 09-15-2023. Case ongoing. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

ESCALATION Dispute ID 10838132. Received escalation for Final Credit Not Issued on 09-15-2023 via ZD #74974339. CH claimed (2) Debit Unauthorized Transactions amounting to $380.75. As per review, claim was finalized as "Approved" due to prior anaylst's error in claim transition when the claim is supposedly closed as denied. Chargback was filed on 2023-07-22 and TC issued on 2023-07-22 via ZD#: 71664708. Final Resolution Letter sent via ZD#: 72935960. No merchant credit. Case closed.

ESCALATION Dispute ID 6118610-R1 - Escalation received on 09-14-2023 with Incident #74965618 regarding Recategorization. As per Ticket #74965618, member reached out to us to change their dispute category from UT to Incorrect Amount Charged. DND: 2023-09-14. TC due date on 2023-09-28. Resolution due date on 2023-12-13. No merchant credit. No chargeback filed. Case ongoing.

ESCALATION Dispute ID 11466667 - Escalation received on 2023-09-14 with Incident #74960968 regarding Recategorization. As per Ticket #74960968, member reached out to us via phone to change their dispute category from Goods services not as described to Receipt of Goods and Services. DND: 2023-09-14. This dispute type does not qualify for Provisional Credit. No Chargeback filed. No merchant credit. Resolution Deadline on 2023-12-13. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-14-2023 with Incident #74956693. As per review, requested transaction was a declined transaction on 2023-09-14 16:21:29 with transaction ID: 2958900345 Unable to file a claim. No further action. Case closed.

ESCALATION Dispute ID 11076535. Received escalation for Final Credit Not Issued on 09-14-2023 via ZD #74951212. CH claimed (1) Debit Incorrect Amount Charged amounting to $57.99. As per review, claim was finalized as "Approved". For merchant Cpay.Finance transaction ID: 9705182528. Chargback was filed on 2023-08-12 and TC issued on 2023-08-20 via ZD#: 73403841. Final Resolution Letter sent via ZD#: 74897482 on 2023-09-13. No merchant credit. Case closed.

ESCALATION Dispute ID: 11459295-void. Escalation for Claim Filing received on 09-14-2023 with Incident #74949720. As per review, MM wants to re-open the dispute which is voided with Status as canceled for Atm Withdrawal amounting to $485.50 with transaction ID: 1807411494. However, claim was not visible in Inspector. No LEAN Case ID created. Therefore, submitted request for Manual Claim Filing on 09-16-203. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-14-2023 with Incident #74947064. As per review, member requested to file a claim against Lesson Pro LLC as UT with transaction ID: 812619454 amounting to $150.0. DND: 09-15-2023. Submitted request for claim filing on 09-16-2023. Case ongoing.

ESCALATION Dispute ID: N/A. Escalation for Claim Filing received on 09-14-2023 with Incident #74940717. As per review, requested transactions were declined transactions. Unable to file a claim. No further action. Case closed. =-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-

ESCALATION Dispute ID 11451909 - Escalation received on 09-16-2023 with Incident #75044927 regarding Claim Update. As per review, claim was already filed for Cash App amounting to $220.00 with transaction ID: 92789459196. DND: 2023-09-13, Provisional Credit Deadline on 2023-09-27 and Resolution Deadline on 2023-12-12. TC Eligible. No chargeback filed. No merchant credit. Case ongoing.

ESCALATION Dispute ID 11079694. Escalation received on 09-15-2023 with Incident #74941046 regarding Claim Update. CH claimed (1) ACH - Debit Unauthorized Transaction amounting to $1,000.00. No merchant credit and dispute cancellation request received as of 09-19-2023. Claim is currently in"Pending Close" status. Rebuttal cannot be filed due to Pending status. TC will be reversed on 2023-09-21. Final letter sent on 2023-09-14 with ZD#:74940261. Case ongoing.

ESCALATION Dispute ID 11458183. Escalation received on 09-15-2023 with Incident #75026403regarding Claim Update. CH claimed (1) Debit ATM Cash Not Received transaction amounting to $80.00 with transaction ID: 047607371 for ATM Withdrawal. No merchant credit and dispute cancellation request received as of 09-19-2023. TC eligible and Provisional Credit Deadline on 2023-09-29. Resolution Deadline on 2023-11-01. No chargeback filed. Case ongoing.