UNDER REVIEW A-Z · Offline Notepad

Hello from Amazon Selling Partner Support,

I understand that you want to forward the filed A-Z claim on this order ---- to our claims team.

We are unable to grant your request at this time since we have reviewed that your appeal is still under investigation.

You'll receive an email update on the status of your appeal within 3 business days from the day that you filed the appeal.

This claim will impact your Order Defect Rate (ODR) while it is under review. This may change based on the outcome of the investigation.

What to do next: No action currently required.

Please allow time for the investigation to complete and check back for updates for this appealed claim.

Selling Partner Support is not able to provide any further information on this claim.

You can also check Seller Central for updates.

Learn more about how A-to-Z Claims impact ODR here: https://sellercentral.amazon.com/gp/help/G200285170