Opening and Closing

Hi , This is Cris from T-Mobile, how may I help you?

Hi , this is Cris from T-Mobile, I’m here to help. Let’s partner together to get this resolved.

Hi , this is Cris from T-Mobile, I’m happy to help take care of XXXX for you.

Again, this is Cris and we here in T-Mobile, we are happy to help you resolved your concern today. Thank you and be safe! Bye now!

Awesome! So happy we were able to help. Have a great rest of your day!

Temp Check for adjacent issue : Ask this at the middle or before providing your resolution.

While I work on this concern, do you have any other issue that you need help with regarding your account?

While working on your account, do you perhaps any other concern related to your plan, bill, service or anything on your account that we need to fix to ensure we can make your day great today?

Nothing to worry, as I can see here everything is good on your account!

Use this for mFCR temp check spiel before your recap

May I know if we did we take care of your reasons for reaching out today completely? ( If cx says yes)

Yaaay! I hope you'll remember T-Mobile the way I have handled your concern today. T-Mobile's goal is to put YOU-our customers first, and you will always be our number one priority! 😊