========================================
1) Inquiry: customer called in regarding fridge 
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome:
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number: 8199230731
   Serial Number:
   Place of Purchase: HOME DEPOT
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID:342115501
Ticket Number: 1152188945 

========================================
1) Inquiry: customer called in regarding a mail  address
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome:
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #342117325
Ticket Number: 1152188982 

========================================
1) Inquiry: customer called in dryer 
2) Symptom Description: the dryer is not operating and it's not spinning and its not turning on
3) Provide error code if present:
4) Troubleshooting provided:
= customer said he already done  checking the drum  it seems loose anything   they ask if the child lock was off it is off. 
Check the Door Latch

Ensure the door is firmly latched.
If the door opened during a cycle, close it and press the Start/Pause button.
Inspect the Drum

Turn the drum by hand.
If the drum is hard to turn, the belt is likely fine.= yes its easily spin indicating its loose and belt has issue - NEEDS SERVICE

Ensure the power cord is plugged into a live electrical outlet. = YES IT IS
Do not use extension cords.
Check the home's circuit breaker and fuses to see if they are tripped.= customer said there is no power tripped 
Make sure the lint filter is clean.= customer already clean
Inspect the power cord for cracking, fraying, chafing, or damaged plug ends.= power cord is fully gold
Check if the circuit breaker on the dryer circuit is tripped or open= everything  its ok
 The timer counts down  but it doesn't start
5) Outcome:  provide all troubleshooting not working/ create service request
6) Resources used (paste links used): https://asksamsung.com/content/C33000068117-en-ca  Common “NO FAULT FOUND” Reasons
(DA - Home Appliance Products)

7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N  YES
8) Additional comments or customer response:
   Name: Greg White 
   Model Number: DVE53BB8700VAC
  Phone Number: 4164149551
   Serial Number: 0BN55BBY100230E
   Place of Purchase: Canadian appliance
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #342119749
Ticket Number: 2330369736 
SR Ticket 5136649983 created Successfully!
SO Ticket 4184266635 created Successfully!

provide BOS

========================================
1) Inquiry: customer called in TV
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
MISROUTED CALL
5) Outcome: TRANSFER TO HE 
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case  ID : #342145114
Ticket Number: 1152189480 

========================================
1) Inquiry: customer called in regarding washer 
2) Symptom Description: she set it to cold water but its not running cold its pumping out hot water not cold water
3) Provide error code if present: no error code 
4) Troubleshooting provided:
= cannot send the message because its landline 
- the vs not working  try it twice
Ensure the cold water hose is connected to the cold water valve on the washer.  = everything's connected properly 
Verify the hot water hose is connected to the hot water valve. yes
Confirm both hot and cold water taps are fully open.- everything connected to the proper spots as per customer 
Close and reopen the taps one by one to ensure proper flow. =  NOTHING HAPPEND when she do that
Check if the water heater is supplying at least 50°C hot water= customer do that she said  its definitely cold and hot.
Have you checked the water hoses for any kinks or blockages? =  CUSTOMER SAID  they tired up securely they cant move unless someone screw it up 

= advise cx to contact local plumber first to them to be able to check  the water line  and diagnosed the main reason 

5) Outcome: provide all troubleshooting its not working
6) Resources used (paste links used): agent co pilot
 https://asksamsung.com/content/C33000070881-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N  the vs not working  try it twice 
8) Additional comments or customer response:
   Name: Bertha  Scriber
   Model Number: WA44A3205AW/A4
  Phone Number: 5064764281
   Serial Number:0J1N5DDY203335T
   Place of Purchase: BRICK (LAST JUNE )
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID:#342148044
Ticket Number: 2330374242 
 in warranty 
========================================:
 1) Inquiry: customer called in regarding washer 
2) Symptom Description: she set it to cold water but its not running cold its pumping out hot water not cold water
3) Provide error code if present: no error code 
4) Troubleshooting provided:
= cannot send the message because its landline 
- the vs not working  try it twice
Ensure the cold water hose is connected to the cold water valve on the washer.  = everything's connected properly 
Verify the hot water hose is connected to the hot water valve. yes
Confirm both hot and cold water taps are fully open.- everything connected to the proper spots as per customer 
Close and reopen the taps one by one to ensure proper flow. =  NOTHING HAPPEND when she do that
Check if the water heater is supplying at least 50°C hot water= customer do that she said  its definitely cold and hot.
Have you checked the water hoses for any kinks or blockages? =  CUSTOMER SAID  they tired up securely they cant move unless someone screw it up 

= advise cx to contact local plumber first to them to be able to check  the water line  and diagnosed the main reason 

5) Outcome: provide all troubleshooting its not working
6) Resources used (paste links used): agent co pilot
 https://asksamsung.com/content/C33000070881-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N  the vs not working  try it twice 
8) Additional comments or customer response:
   Name: Bertha  Scriber
   Model Number: WA44A3205AW/A4
  Phone Number: 5064764281
   Serial Number:0J1N5DDY203335T
   Place of Purchase: BRICK (LAST JUNE )
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID:#342148044
Ticket Number: 2330374242 
Ticket Number:

========================================
1) Inquiry: customer 
2) Symptom Description: 
3) Provide error code if present:
4) Troubleshooting provided:
= advise customer that the ticket is still pending
= customer not with the unit
5) Outcome: customer will callback 
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Marvin Ankrah
   Model Number: NE63A6751SS/AC
  Phone Number:
   Serial Number: 
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #342198290
Ticket Number: 1152190546 
5136510825
========================================
1) Inquiry: customer called in regarding tv
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome: transfer to HE
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number: 2043386619
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #342203391
Ticket Number: 1152190600 


========================================
1) Inquiry:  called in regarding  the stove
2) Symptom Description: customer provide the ticket number 5136510825
3) Provide error code if present:
4) Troubleshooting provided:
advise customer that the ticket is still pending
5) Outcome:
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Rick Cochet 
   Model Number: NE63A6751SS/AC
  Phone Number: 3069611881
   Serial Number: 001P7CBY200261N
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #342210619
Ticket Number:  2330385657 
2330239571
5136510825
========================================
1) Inquiry: customer called in
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome:
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID:
Ticket Number:

========================================
1) Inquiry: customer called in range
2) Symptom Description: wants to get the user manual physical because he don't have computer and internet to download
3) Provide error code if present:
4) Troubleshooting provided:
= advise that we can send it to his address
5) Outcome:
6) Resources used (paste links used): https://asksamsung.com/notice/NC33000000477
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Bill Maciver 
   Model Number: NE63A6711SS/AC
  Phone Number: 9025745705
  Customer Address: 4 Mormac Street 79 Sydney  Minds    Nova Scotia  B1V3M1
Language Preference: English
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #342241525
Ticket Number:  1152191475 



========================================
1) Inquiry: customer called in refrigerator 
2) Symptom Description: there was broken storage bin 
3) Provide error code if present:
4) Troubleshooting provided:
= CUSTOMER SEND THE PHOTO OF BROKEN DOOR BIN
5) Outcome: provide islo 
6) Resources used (paste links used): https://asksamsung.com/content/C33000072417-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Guy Battaglini 
   Model Number:RF260BEAESR
  Phone Number: 4166694247
   Serial Number:JKKM4BBD100587R
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #342248573
Ticket Number: 2330391711 

========================================
1) Inquiry: customer called in regarding washer 
2) Symptom Description: the washer turns on but does not start the cycle and the water does not drain
3) Provide error code if present:
4) Troubleshooting provided:
= try to do VS but  is not working in the customer
Ensure the washer is securely plugged into a power outlet= customer said yes its plugged in
Try plugging into a different outlet to confirm functionality= she plugged it into a different outlet 
Verify the door is firmly closed.= customer  the door like  closes and locks  when the machine is on.
Ensure no laundry items are caught in the door seal.= customer said there nothing laundry on the door seal.
Confirm water taps are fully open.= 

= advise customer to contact local plumber to diagnose the issue regarding  water line 
5) Outcome: provide troubleshooting steps
6) Resources used (paste links used):vhttps://asksamsung.com/content/C33000067122-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N No because  the vs not working on the end of the customer 
8) Additional comments or customer response:
   Name: Ismahaan  Ali
   Model Number: WA44A3205AW/A4 
  Phone Number: 4383978034
   Serial Number: OBEY5BATA03589A
   Place of Purchase: brick 
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #342256378
Ticket Number: 2330392638 

========================================
1) Inquiry: customer called in regarding fridge
2) Symptom Description:  the left door  is not closing properly
3) Provide error code if present: NA
4) Troubleshooting provided:
Ensure the fridge is not overfilled.
Remove any items blocking the door.
Inspect the Door Gasket

Verify the gasket is clean, properly attached, and free from tears or splits.
Perform the dollar bill test: close a dollar bill in the door and try to pull it out. If it slides out easily, the gasket may need replacement.
5) Outcome: provide all troubleshooting// ISLO
6) Resources used (paste links used): https://asksamsung.com/content/C33000072411-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:

  Name: Kevin Elton 
   Model Number: RF25C5551SR
  Phone Number: 6049705400
   Serial Number:0AF84BBM900637
   Place of Purchase: Coast Appliance
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #342263981
Ticket Number: 2330394915 

========================================
1) Inquiry: Costco technical support called in provide ticket number
2) Symptom Description:
3) Provide error code if present:
4) Troubleshooting provided:
5) Outcome:
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name:
   Model Number:
  Phone Number:
   Serial Number:
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: 342274845
Ticket Number:1152192142

========================================
1) Inquiry: customer called in regarding washer
2) Symptom Description: wants to figure out the name of the missing part gasket  its completely torn out.
3) Provide error code if present:
4) Troubleshooting provided:
= provide the contact number of Samsung Canada Parts
5) Outcome: customer disconnect the call
6) Resources used (paste links used):
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N
8) Additional comments or customer response:
   Name: Adanan Feroze
   Model Number: Wf45n6300av/a5
  Phone Number: 4165547676
   Serial Number:  08mm5nam101379y
   Place of Purchase:
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #342282590
Ticket Number: 2330398960 

1) Inquiry: customer called in regarding range
2) Symptom Description: issue where the oven turns off unexpectedly, 
3) Provide error code if present:NA
4) Troubleshooting provided:
Ensure the oven door is not left open for over 1 minute, as this will cause the oven to turn off= the door is close
If the probe is only partially inserted, the oven will shut off immediately.
Completely insert or remove the temperature probe.
5) Outcome: customer disconnect the call
6) Resources used (paste links used): https://asksamsung.com/content/C33000068076-en-ca
7) Remote Management or Visual Support Used? [paste 2K ticket here]
   RM - Y/N
   VS - Y/N = yes
8) Additional comments or customer response:
   Name: Lajoylyn  Vicarme
   Model Number: NX60A6511SS/AA
  Phone Number: 5145624976
   Serial Number:0J4V7DAY201244H
   Place of Purchase: costco
9) NCP Parts Needed:
10) HRM Result:
11) Sprinklr Case ID: #342300652
Ticket Number: 2330402300