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We really appreciate you for bringing this to our concern. I understand that you want to talk to my supervisor immediately, and I know that this is an urgent matter. I'm actually looking for a Supervisor, doing so let me first help you resolve your concern to the best of my abilities.
This is not the experience we want you to have. Seeing here that you already did some troubleshooting on your end. I'm currently checking my tools so I can further assist you with this and if we don't fix in no time, I will be forwarding this to my Supervisor. Would that work for you?