PIN/PASSCODE

if CX wants to get the PIN/Passcode

Just to set the proper expectations, for security purposes, we don't have the PIN number readily available on our end.

By the way, for me make sure that I'll be getting the correct details and advisements, as well for documentation purposes, can I have the reason for requesting in getting the PIN number?

if CX forgets PIN/Passcode and wants to set up a new one

We can definitely set up a new PIN number if you forgot it. And we have 2 options available. I can send the steps and advisement, so that you can do the process on your end using the T-Mobile app, or by logging into your my T-Mobile account. Or I can set it up for you.

Which would you prefer?

if CX wants to set up the PIN/Passcode on their end

Great! I'll be more than happy to provide the details so you can set up the new PIN/passcode on your end. Please do read the requirements below:

The PIN/Passcode must have 6-15 non-sequential numbers and cannot be any of the following:

• Sequential (such as 3456789)

• Repeating (such as 4444)

• The beginning or end of the mobile number

• A mobile number on the account or your Billing Account Number

• Federal tax ID number, Social Security number, or date of birth

STEPS And here's the steps on how you can set up the new PIN/Passcode using the T-Mobile app:

Download and log in to the T-Mobile app..

Tap MORE.

Tap Profile settings.

Tap T-Mobile ID.

Select the PIN/Passcode section.

Enter and confirm a new PIN/Passcode

Click Save. You will be sent a text confirming the PIN/Passcode update request.

Please do keep me updated on the information that I have provided and if you have any clarifications. Feel free to also message me, if you have any additional T-Mobile concerns that I can check for you.

I'll be sending you a secured link so you can put in the new PIN number.

Please do keep me updated once you're done.

I appreciate you working with me in setting up the new PIN/Passcode. In the meantime, I would like to assist you in any way that I can. Do you have any other T-Mobile concerns that I can check for you?

(if CX wants YOU to set up the PIN/Passcode)

Great! Let me make the necessary changes. By the way, in order to set the new PIN/passcode on my end. Please do read the requirements below:

The PIN/Passcode must have 6-15 non-sequential numbers and cannot be any of the following:

• Sequential (such as 3456789) • Repeating (such as 4444) • The beginning or end of the mobile number • A mobile number on the account or your Billing Account Number • Federal tax ID number, Social Security number, or date of birth

I'll be sending you a secured link so you can put in the new PIN number.

Please do keep me updated once you're done.