Transfer to crimson CRIMSON TRANSFERCONTACT BY PHONE: 1-855-973-1040 ===============CRIMSON TRANSFER================== In this case, I’ll be giving you a quick call to connect you directly with our Crimson department, who are best equipped to assist you with this concern. I appreciate your patience — please keep your phone nearby as I’ll be calling you shortly. I tried to contact you to connect you with the Crimson Department, but you were unreachable. I am now ending the chat. You may reach out to this number, 1-(833) 296-9399, for further assistance if you still need support. Thank you for contacting DoorDash Premium support. 1-(833)296‑9399 ==============Call the Dasher/ ON PHONE=============== Hi [Dasher's Name], this is [Your Name] from DoorDash Support. As mentioned in the chat, I’m reaching out to connect you with our Crimson department for further assistance. I understand this might be a bit inconvenient, and I truly appreciate your patience. Would it be okay if I place the call on hold while I contact the Crimson Support Team for you? Hi this is Jesnah from Doordash Dasher support. I'm reaching out to you to connect to our crimson department for further assistance. I will just put you on hold while I contact the crimson department. DASHER VOICE (855-431-0459). Since you are already connected to the crimson support, I will now go ahead and end the chat now. Have a great day! I understand your concerns and want to make sure you get the best support possible. I’m going to loop in our specialized team right now—are you available for a brief call? Hi, is this [Dasher Name]? This is [Your Name] from DoorDash Support. I’m calling regarding your current order at [Restaurant Name]. I have an update that will help you complete this delivery—do you have a quick moment to speak, or are you currently driving? "Hello [Dasher Name], this is [Your Name] with DoorDash Support. I’m following up on the report you submitted earlier regarding [Issue]. I want to make sure we get this resolved so you can get back on the road safely. Is now a good time to chat for a couple of minutes?" Chat Response: If a customer requests a call, the chat Tx is expected to initiate the outbound call unless there is a clear blocker (e.g., technical limitations). Redirecting the customer to the phone support line should not be the default response. Example Response: “I’ll be giving you a call at [confirmed phone number] shortly. Please keep your phone nearby." If the phone number on file is incorrect or unavailable: "I see that we don’t have a phone number listed for you. Could you confirm the best number for me to reach you at?" __________________________________________ Step 1: Inform the Dasher via Chat I appreciate your patience — please keep your phone nearby as I’ll be calling you shortly. Step 2: Call the Dasher Hi [Dasher's Name], this is [Your Name] from DoorDash Support. As mentioned in the chat, I’m reaching out to connect you with our Crimson department for further assistance. I understand this might be a bit inconvenient, and I truly appreciate your patience. Would it be okay if I place the call on hold while I contact the Crimson Support Team for you? Click Hold Step 3: Initiate the Call to Crimson Department Click Quick Connects on the Softphone Dialpad Type the campaign Dasher Direct and Payments in the field. The field will auto-populate with the campaign for you to choose. Step 4: Initiate a Warm Transfer to Crimson Hi, this is [Your Name] from DoorDash Support. I have [Dasher's Name] on the line who need assistance. The case number is 718143062{Provide the case number/Case ID}, and the Dasher ID is {Provide the Dasher ID}. 51672267The issue is: [brief issue description]. Dasher was not able to cash out money from his card through atm withdrawals Could you kindly assist the Dasher from here? Please remind the Crimson agent to take ownership of the case once the call is transferred. Provide the following information: Case Number 717011480 Dasher's ID 58538901 Name of the person A brief description of the Dasher's issue. Fraud Notification. Step 5: Introduce and Handoff [Dasher's Name], Thank you so much for waiting I now have [Crimson Rep's Name] from our Crimson department on the line. They’ll assist you further from here. Thank you for reaching out today. You’re in good hands. Have a great day! Step 6: Join and Exit the Call Click “Join the call” to connect both parties, then exit or leave the call to complete the transfer. Please close the tab on your Salesforce & THQ , as you are not the one who will be resolving the DX issue/Case. Leave it OPEN. ____________________ CRIMSON TRANSFERCONTACT BY PHONE: 1-855-973-1040 ===============CRIMSON TRANSFER================== In this case, I’ll be giving you a quick call to connect you directly with our Crimson department, who are best equipped to assist you with this concern. I appreciate your patience — please keep your phone nearby as I’ll be calling you shortly. I tried to contact you to connect you with the Crimson Department, but you were unreachable. I am now ending the chat. You may reach out to this number, 1-(833) 296-9399, for further assistance if you still need support. Thank you for contacting DoorDash. 1-(833)296‑9399 ==============Call the Dasher/ ON PHONE=============== Hi [Dasher's Name], this is [Your Name] from DoorDash Support. As mentioned in the chat, I’m reaching out to connect you with our Crimson department for further assistance. I understand this might be a bit inconvenient, and I truly appreciate your patience. Would it be okay if I place the call on hold while I contact the Crimson Support Team for you? Hi this is Jesnah from Doordash Dasher support. I'm reaching out to you to connect to our crimson department for further assistance. I will just put you on hold while I contact the crimson department. DASHER VOICE (855-431-0459).