EQUIFAX VALUES
- Customer First
- Say/Do

Identifying a consumer complaint

What is Complaint?
is a written or verbal expression of dissatisfaction by a consumer about an Equifax product, service or practice

Complaint may come through the following channels:
- CFPB portal
- Better business bureau 
- Attorney General
- Phone
- E-mail
- Social Media
- Mail
- In person

Dissatisfaction - is the state of being unhappy, or the condition of being "displeased", "discontent", "unhappiness", "anger", "disapproval", or lack of satisfaction with an Equifax product, or service.

HOW TO RECOGNIZE A COMPLAINT
6 Categories of Complaints
1. Representative - Complain for the agent 
2. Website - the website of Equifax
3. Process - Complain about Equifax product process
4. Company - Complain about Equifax
5. Product - Complain about the Equifax product
6. Other

Consumer Complaint with a Service Request
When a consumer has a complaint along with a service request, you must also process their service request.