INTRODUCTION /ICEBREAKER

- Tell me something about yourself.  What are your interests and hobbies?
- Share something about your job experience
-What was the reason for leaving your previous job?
- What is your greatest takeaway from your GCT experience?
- What was your AOO's during GCT and how did you address those AOO's?
- What do you know about T-Mobile? How do you feel about working with T-Mobile?

COMMUNICATION ASSESSMENT

- Can you tell me about your mobile phone?
- What application do you normally use?
- What can you tell me about your mobile service provider?
- When you experience problems with your phone, what do you do?

MUST-ASK-QUESTION

- How do you get to work? Do you have challenges getting  to the office?
- Are you amenable to a 48-hour work week?  Shifting schedules?
- Do you study or have a business on the side? (Is there anything that may 
prevent you from working?

LISTENING COMPREHENSION
Transcript

Cx;	"Hi,I just started a new job this week,  and uh, I don't get paid 'til next week and I was just wondering If I could try to postpone my payment, just until I get paid so you guys don't shut off my phone service. My bill is due two days from now. Can you help me?

TM;	"I see, Allow me to check your account. I just need to get the PIN  or your password to access your account and check the details.

Question 1:	What is the customer calling about? What is the customer problem?