*******RETAIN MESSAGING********

CID:
Account number:
Identity of the chatter: AH/3rd Party
Name of the chatter:
DPA STATUS: PASSED/ FAILED
DPA TIME STAMP: // Auth status: True
Contact number update status: Verified/Updated
Email address status: Verified/Updated
CJM: N/A
WO: N/A
QUERY:
RESOLUTION: 
BE: N/A
============================

Can you please confirm your full name as it appears on the Virgin Media account? (You'll find this in your account or within the app).

===============================

Could you please provide your preferred mobile number and email address so we can update our systems and have the most up-to-date contact details for you?

=================================

I can see that you shared your email address and mobile number with the BOT earlier. Can I just confirm if these are still your updated details?

================================

Thank you for patiently waiting. Upon checking your account, I've seen offers that you might want to consider. Here are the details:

Option 1: For just a total of £X per month (£X for your media and £X for O2 sim) on a new 24-month contract, you’ll enjoy XX Mbps, great for your usage, along with XX TV channels and XX landline services. Additionally, this package includes an XXGB O2 sim, making you eligible for our O2 Priority benefits, such as early access to concert tickets and exclusive freebies.

Option 2: For just £X per month on a 24-month contract, you’ll receive XX Mbps internet, XX TV channels, and XX landline services. This package is also suitable based on your account usage.

Let me know what you think?

==============================

Thank you. The nearest package based on your budget would be:

Whilst I'm in the process of finalizing your request I've seen offers that you might want to consider. Here are the details:
 
What do you think?

======================================

We'd love to keep you as one of our customers, the deal I'm offering is already the best value based on your usage. But if I may ask, is there anything else you'd like to keep or maybe change in your package? Tell me what you have in mind, and I might be able to adjust things, so the offer fits you even better. I can also check if there's still a way to stretch the discount for you.

======================================

Thank you for contacting us. We value your feedback, again my name is Giselle, please take a moment to complete our survey based on how I assisted you today. Take care and have a lovely day ahead, Terri. 👋

=================================

It appears you have left this chat session as I have not received a response. For further assistance, please re-join chat at a more convenient time where we will be happy to help.

I will now end this chat session and please take a moment to complete our survey based on how I assisted you today. Have a great day. 👋

 ==================================================

MEGA VOLT PRESENTATION

Option 1: For just a total of £124 per month (£114 for your media and £10 for the O2 SIM) on a new 24-month contract, you’ll enjoy 1130Mbps, which is great for your usage, along with Mega TV 3 channels with Virgin TV Kids, Sky Sports & Cinema plus Netflix Standard with Ads, and Anytime Chatter landline services. Additionally, this package includes an Unlimited Data O2 SIM, making you eligible for our O2 Priority benefits, such as early access to concert tickets and exclusive freebies.

Option 2: For just £114 per month on a 24-month contract, you’ll receive 1130Mbps internet, Mega TV 3 channels with Virgin TV Kids, Sky Sports & Cinema plus Netflix Standard with Ads, and Anytime Chatter landline services. This package also has an additional box and 1 Wifi Pods.