verification

what is verification?---vis the process of establishing the truth accuracy or validity of something

why is verification important---t o protect cx account info, it is requred by the law. verification limits fraud and complies with govt regulations

CCPA- CALIFORNIA CONSUMER PRIVACY ACT---- laws that outline the exact way to protect cx info GDPR---- GENERAL DATA PROTECT TION REGULATION

when is verification required?

new orders order inquiries loyalty inquiries verify call from store cx and calls about BOPIS. verify anytime that you have to acces cx info in any of our sytems

HOW TO COMPLETE CX VERIF

--you cannot give hints or share personal info that is displayed in the system before your cx is verified

NEW ORDER CALL FLOW

WHEN CX IS READY TO PLACE NEW ORDER---ASK FOR EMAIL--BUILD SHOPPING BAG. FOLLOW FLOW IN MIDDLE OF VERIF QUICK SHEET once they are ready to check out

----ask for email NO MATCH--- ask if they have a diff email , if they can provide a match proceed with the unregistered cx UNREGISTERED CX--- capture new info

---IF THERE IS AN EMAIL-----proceed with FIRST AND LAST NAME

--- VERIFY SHIPPING ADDRESS Must contain first name, last name, strret no. street name, city , state, zip an postal

ex: thank you for choosing BBw my name is __________, how can i help you today?