>>  We appreciate your effort to call and process this over the phone. Rest assured that you will be taken care of today! May I know the number that you're transferring out? 

>>  To ensure that we have addressed all your concerns for today - aside from (reason of call), is there anything else I can assist you with? 

>>  Please, have the customer restart their device to ensure the new settings take effect.

>>  I appreciate your time being on the phone and I understand that we may be taking much of your time. Allow me to check how we can be able to port your number.



EMPATHY STATEMENT

>>  I completely understand how frustrating this must be. So... Let's dive in, figure out what's causing the delay and get it resolved for you.

>>  I'm truly sorry to hear you're feeling this way. It's important to us that you feel supported and heard. Can you share a bit more about what's going on, so we can try to make things right for you 

>>  I understand that you've been trying to transfer the number since yesterday at the store and we appreciate taking your time to work on this, but don't worry if you would allow me to help you, I'll make sure that your request will be completed. 

>> I'm really sorry to hear that your number was ported out without authorization. I understand this is a very frustrating situation. We will work to resolve this and ensure you get back control of your number as soon as possible. Your patience and understanding are greatly appreciated during this process."

PROCESS EXPLANATION

>> I understand you want the number to be transferred already. Even though the number has been released already by your OSP, since IT'S A CONVERSION FROM WIRELINE TO WIRELESS, it would take time to process. WE HAVE ANOTHER SYSTEM BETWEEN THE WIRELINE AND WIRELESS CARRIERS WHO TAKES CARE OF THE MANUAL CONVERSION. Since it's a different type of line, the process does not happen automatically. IT'S A MANUAL PROCESS.