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CNU250628571076

Surname : MOTARA

Mobile Number : 07988291367

Post Code : BB1 5PW

1st Line of Address : 74 Warrington Street, BLACKBURN, LANCASHIRE, BB1 5PW, GB

Email Address :

Model # :

Serial # :

DOP :

Retailer :

[Customer Issues] CNU250609398624 RUBBER IS DEFORMED COMPLAINT FOR THE ENGINEER

Not happy customer and the engineer's visit making the woman thinks that the first engineer notes that the issue is deformed gasket second engineer says that the unit is fine and didn't change the gasket

Machine is in warranty 9 or 10 call

On the delivery they didn't fit the machine second The service is terrible customer will be writing customer service

REQUEST FOR REFUND AND CANCELLATION OF CHARGEABLE REPAIR

POST CODE: BB1 5PW SURNAME: MOTARA RNU: RNU250613074373 PAY ID: 8733917218 AMOUNT: £125.00 REASON: Customer wants to have the full refund with the chargeable repair for his unit since the washer still in warranty and the engineer didn't even replace the gasket that the customer paid for. Customer is also complaining about the engineer's visit because the first verified the issue is the gasket however the other engineer says that the unit is working properly and didn't change the gasket at all even though the agent noted that customer wants to have it replaced. Customer also note that we cannot give him a partial refund since the unit is still in warranty and it was also advised to the customer by the last representative that book the first repair, that if the gasket has not been replaced we can give him the full refund for the chargeable repair on gasket.

TAG IT RES_CALLBACK DATED TODAY!

[Consultation contents] [AI Summary]

  1. Contact Reason: Customer is calling regarding a washing machine issue, specifically concerning a gasket replacement that was not completed despite payment and two engineer visits.

  2. Customer Request: Customer is seeking a refund for the gasket replacement fee of £125, as both engineers failed to perform the necessary replacement.

  3. Agent Solution: Agent acknowledged the customer's concerns and stated they would consult the repair department for a response regarding the refund request. The agent also offered to call the customer back to provide updates.

  4. Resolution Acceptance: No. The customer did not accept a resolution during the call, as they are awaiting a callback regarding the refund.

  5. Customer Pain Point: Customer is frustrated with the service received from two engineers who did not complete the job as promised, leading to dissatisfaction with the handling of their issue.

  6. Notable Comments: Customer mentioned that the washing machine is currently functioning but expressed intent to call back if further issues arise. They requested a callback to avoid incurring additional costs from repeated calls.

[Request] WILL TAG IN RESO FOR REFUND AND WANT TO HAVE COMPLAINT